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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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The shorts was wonderful. The best I have purchase from Aliexpress.
The seller kept me inform regarding tracking.
Will buy again
I'm an aliexpress client since 5 years and i really satisfied with it... it's easy to use, and i can find anything... in good prices to!
Не уступает фирменному! Беру уже второй. Первый уже год активно пашет. Сменное жало хватает на пол года активной работы.
More than five years I use the services of Ali Express, I think this service is the best global platform for shopping in the Internet space.
After the incompetence shown by aliexpress in the disputes of the orders ************** and **************, and before the lack of professionalism of the sellers, it is all good news that someone, still, has a good criterion and respect for the client, thanks "KEMiMOTO Franchised Store ".
EL PRODUCTO ES TAL CUAL LA DESCRIPCIÓN, EL ÚNICO PROBLEMA ES QUE VENÍA MUY MAL EMBALADO Y LLEGÓ TODO DOBLADO. SE PUEDE ARREGLAR PERO NO ES LA IDEA. IGUAL ES SÚPER LINDO
Very satisfied, the customer has the feeling that he is protected. The offer is great, and if the seller is not correct, they step in and protect the buyer.
AE is for every recommendation.
Infinidad de productos de calidad y con un envió rápido y fiable. Hasta ahora todas las compras han sido satisfactorias, y cuando se a presentado alguna disputa AliExpress las ha solucionado satisfactoriamente.
заказала сумку заказ пришел быстро качество отличное. очень довольна. заказы на сайте делаю посточнно. сервиз -улучщается с каждым разом. отличная возможность делать покупки из дома. всегда можно найти хро
Цены приятно удивляют, разнообразие товара - богатейшее, большинство продавцов - вежливые и порядочные люди. Мне нравится.
The besth shopping online! Siempre he comprado en Aliexpress el suporte es fantastico y cuida mucho los compradores. Para mi es el mejor para hacer shopping online. Sin dudas. Gracias Aliexpress!
Rapidez de informacion y del seguimiento del pedido. OK
Se agradece el respaldo que el sistema que posee Allexpress para laseguridad y calidad que demuestra a sus clientes. Gracias
The best selling site in the world! All is by the rules, sellers very nice! You have a guarantee that you will be satisfied with the service!
Impressed with the service Quality, reasonable price of the product And dealing with good sellers Thank you
Llevo comprando desde hace tiempo y la verdad, excepto una ocasión, ha sido muy gratificante por su seriedad y seguridad en las compras, muchas gracias.
Пользуюсь услугами AliExpress второй год, впечатления только положительные. Качество товара всегда соответствует описанию. Доставка достаточно быстрая, долго ждать не приходится. Могу смело рекомендовать для совершения самых разнообразных покупок.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

