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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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It is necessary to separate AliExpress service and the service of some dishonest sellers. 3 or 4 times per year I meet them.
And one more feature: number system of orders is not suitable: the first and the last digits always repeat and it is a problem to recognize order when reading.
I start my experience with AliExpress about 4 month ago. I ordered a lot of things from this online store. Everything is OK. The only thing is that the delivery is take too long but this is because of the distance between China and Romania and also the Romanian Post is moving so slowly.
Я заказываю не первый раз, доставка быстрая до ХМАО Когалым 17 дней, отслеживалась. Рекомендую продавца.
Very satisfied with the level of service provided by the seller, good item in a reasonable price.
Will recommend to friends too.
I ordered a pair of leggins for the gym. On the picture it looked nice and the material looked like that from normal workout leggins. When it came I was shocked. The colour is off, the material is like my pyjamas and it is SO see through I need another word for see through. Panties, tattoos, skin, your buttcrack - you can see absolutely everything. Plus it took almost a month to arrive. Cheap china quality and misleading pictures, be aware of that.
Поразительно быстрая доставка! Курьер привёз прямо домой. Упаковано очень хорошо, надёжно. Прибор в заводской упаковке, очень красивая инструкция на английском языке, с картинками, очень подробная. Респект и уважуха продавцу! P.S. Не подавайте больше 18 вольт питания - будет ругаться на завышенное входящие напряжение. Удачи всем!
Still now I have a really good experience all over till now. Awesome superb. Sometime very fast shipping.
Es mi tienda online preferida. Nunca tuve problemas. Sin duda seguiré comprando. Cada cosa llega a tiempo y en perfecto estado. Dialogo con los vendedores inmejorable. Siempre resuelven tu problema.
I ordered glasses from CHARLES OPTICAL STORE at ALIEXPRESS.COM
The shipping, tracking, delivery and packing are ok, but the glasses can't be used because they "float" in my eyes and despite the support advising the need to get used to them (like all the normal glasses do), I can't get used to them, so I end up storing them and not using them. I tried to get used to the glasses over the days, but I can't.
Fast delivery. The product is what I expected. I am very satisfied with the metal die.
Thank you.
Большое спасибо за вашу работу, всегда найдете правильное решение если есть проблема. На вашем сайте найдешь много разнообразного нужного товара по привлекательным ценам, спаси
Very GOOD. Better... I link it.
The product, I did not do deep tests, but it will help me very much compromised and arrived very, fast I do not know if it was the seller or means of transport, but I am very satisfied with that. OK
The seller is very good I liked of this.
De gas soldeerbout ziet er mooi uit en werkt ook prima het is alleen jammer dat er geen uitleg bij zit er mee gewerkt moet worden.
Заказано более сотни различных товаров в 98% случаев нет никаких проблем. В случаях когда возникали споры продавцы или торговая площадка AliExpress всегда адекватно реагировали на все претензии.
Beautiful things for my home always bring me a lot of joy and give me cheers. Especially in cases when the work is done well and very profecionally.
THANK YOU VERY MUCH!
Es muy fácil ver los productos, valorar entre diferentes artículos de la misma función y aplicaciones, precios y costos de envio de paga o gratis
отличная торговая площадка. Большой выбор товаров приятные цены. Доставка в том числе и бесплатная на 1000 товаров.
Las unicas mala experiencias es que la mayoria de los paquete casi nunca lo entrega en casa, hay que desplazarse, recogerlo a correos
Me gusta mucho el servicio y la atención, si tengo alguna problema siempre se resuelve bien. Muy feliz, sigo comprando
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members