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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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It is necessary to separate AliExpress service and the service of some dishonest sellers. 3 or 4 times per year I meet them.
And one more feature: number system of orders is not suitable: the first and the last digits always repeat and it is a problem to recognize order when reading.
I start my experience with AliExpress about 4 month ago. I ordered a lot of things from this online store. Everything is OK. The only thing is that the delivery is take too long but this is because of the distance between China and Romania and also the Romanian Post is moving so slowly.
Я заказываю не первый раз, доставка быстрая до ХМАО Когалым 17 дней, отслеживалась. Рекомендую продавца.
Very satisfied with the level of service provided by the seller, good item in a reasonable price.
Will recommend to friends too.
I ordered a pair of leggins for the gym. On the picture it looked nice and the material looked like that from normal workout leggins. When it came I was shocked. The colour is off, the material is like my pyjamas and it is SO see through I need another word for see through. Panties, tattoos, skin, your buttcrack - you can see absolutely everything. Plus it took almost a month to arrive. Cheap china quality and misleading pictures, be aware of that.
Поразительно быстрая доставка! Курьер привёз прямо домой. Упаковано очень хорошо, надёжно. Прибор в заводской упаковке, очень красивая инструкция на английском языке, с картинками, очень подробная. Респект и уважуха продавцу! P.S. Не подавайте больше 18 вольт питания - будет ругаться на завышенное входящие напряжение. Удачи всем!
Still now I have a really good experience all over till now. Awesome superb. Sometime very fast shipping.
Es mi tienda online preferida. Nunca tuve problemas. Sin duda seguiré comprando. Cada cosa llega a tiempo y en perfecto estado. Dialogo con los vendedores inmejorable. Siempre resuelven tu problema.
I ordered glasses from CHARLES OPTICAL STORE at ALIEXPRESS.COM
The shipping, tracking, delivery and packing are ok, but the glasses can't be used because they "float" in my eyes and despite the support advising the need to get used to them (like all the normal glasses do), I can't get used to them, so I end up storing them and not using them. I tried to get used to the glasses over the days, but I can't.
Fast delivery. The product is what I expected. I am very satisfied with the metal die.
Thank you.
Большое спасибо за вашу работу, всегда найдете правильное решение если есть проблема. На вашем сайте найдешь много разнообразного нужного товара по привлекательным ценам, спаси
Very GOOD. Better... I link it.
The product, I did not do deep tests, but it will help me very much compromised and arrived very, fast I do not know if it was the seller or means of transport, but I am very satisfied with that. OK
The seller is very good I liked of this.
De gas soldeerbout ziet er mooi uit en werkt ook prima het is alleen jammer dat er geen uitleg bij zit er mee gewerkt moet worden.
Заказано более сотни различных товаров в 98% случаев нет никаких проблем. В случаях когда возникали споры продавцы или торговая площадка AliExpress всегда адекватно реагировали на все претензии.
Beautiful things for my home always bring me a lot of joy and give me cheers. Especially in cases when the work is done well and very profecionally.
THANK YOU VERY MUCH!
Es muy fácil ver los productos, valorar entre diferentes artículos de la misma función y aplicaciones, precios y costos de envio de paga o gratis
отличная торговая площадка. Большой выбор товаров приятные цены. Доставка в том числе и бесплатная на 1000 товаров.
Las unicas mala experiencias es que la mayoria de los paquete casi nunca lo entrega en casa, hay que desplazarse, recogerlo a correos
Me gusta mucho el servicio y la atención, si tengo alguna problema siempre se resuelve bien. Muy feliz, sigo comprando
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

