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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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I've been doing business with AliExpress for the last six months. I believe I've uncovered both the good and the bad.
You can find a great deal as long as you can live with the slow delivery. That's the good news! The bad news should you ever have a problem with an order. You're screwed! Buyer Protection is a sham. There is no such thing. Should your product not arrive, should it be damaged, should the seller ship product even though you cancelled the order. You're screwed!
When a problem occurs, you typically can do two things: You first chat with customer service in an attempt to get their help to resolve the problem. Second, you file a dispute. Well, customer service will assure you up one side and down the other that they will solve your problem. They never do! They tell you they will but they don't. And filing a dispute always results in them siding with the seller. They don't have an Amazon or eBay customer service philosophy. The seller is always right! So Beware!"
Aliexpress is not the same as before. Faced a problem, the system cancels expensive orders, money is blocked, coupons can't be applied after a refund. The reasons for the cancellation can not be explained in the support service. This is simply disrespect to their customers. I have a brilliant level. They didn't leave me a way out; I'm leaving for Gearbest or Banggood.
I am more than 2 years buying with ALIEXPRESS, my experience is magnific, the best relation quality-price in all products, a marvel quality to incredibles prices. I love them, thanks them i bought more than 40 watches for my collection, at the best prices. Watches chineses many of its that everyday are betters and very well made.In few years nobody will can to compite with ALIEXPRESS and the 90% of the watches sold arround the world will be trough ALIEXPRESS. They have changed the way for to buy goods in this world. Also are very honest and always help you if you have any problem with bought, my experience it is 100% good trough them, and nothing bad i can say. I am sure that i will continue buying with them all kinds of goods, until the end of my days, they gave me happiness buying marvellous things to incredibles prices, and in this short life, to get a little of happiness it is the maximum that can get an human being.
Jesus Rodriguez-Laguna-Spain..
Bardzo dobrze zabezpieczone, zgodne ze zdjęciem i opisem. Śliczne. Kawa w tej filiżance to kawa. Dostawa naprawdę szybko. Stojak mógł by być też złoty..
Although aliexpress i s one of the best online store I have used, but sometimes it can take up to 6 months before the arrival of the goods depending on the period of the year.
I made almost 400 transactions on this site, in 99% everything is fine, here you can find almost everything you need.
Over the last year I have made several orders from this online store and I can say that I was very pleased. I cannot find the prices at which I find the goods here in another online store. The goods are delivered relatively quickly to the other end of the world. I recommend it!
This is a great way to deal with AliExpress
Thanks for everything thanks for everyone,,,,,,,, good sellers good products and good time to receive the product
Thanks
Not bed the site, but there are many scummer of seller and every time moderator are on seller's site and do not look on proofs. JD is better!
Overall they have the best service though sometimes they are slow but this is because of the numerous vendors on the platform.
Fast shipping! Good packing! Quality goods! Recommend! Customer support responds quickly! The selection of goods is very large!
Everything is great, wonderful things! Great thing, good seller, fast delivery, good packaging, seller responsive and sociable! отличная вещь, хороший продавец, быстрая доставка, хорошая упаковка, продавец отзывчивый и коммуникабельный!
Огромное количество товаров хорошего и отличного качества, надежная упаковка и быстрая доставка.
В случае споров с продавцом дружественное отношение к покупателям.
Все это вызывает уважение и желание покупать на AliExpress (aliexpress.com)
Спасибо сайту и удачи им в бизнесе!
I'ma regular buyer and I've only had a couple of issues with Ali sellers, that Ali management have sorted the issue very, very quickly... and fairly. I find the sellers very polite, even when there is a problem. I love AliExpress.
Aliexpress is an easy to shop from online shopping site. I have found this online shop suitable for buying products like cellphones, cellphone accessories and other products like earstuds and stencils. The pricing and delivery systems are worth visiting this shop.
ES PERFECTO ENCUENTRO DE TODO AL MEJOR PRECIO, SI NO ME LLEGA EL PEDIDO ME DEVUELVEN EL DINERO NORMALMENTE NO TENGO PROBLEMA CON ESO
Do not deal with this company, a total farce, they advertise "buyer protection" they say you open a Dispute and they will help work out the problem and get your money back - NOT. I purchased 10 capillary knobs, I told the seller what I wanted and they said these were the correct items, so I purchased them for £67 and then had to pay £29 customs and then when I came to use them, they were the wrong knobs (These are for cookers). I opened a dispute, I was told I would have to pay to send them back and I could only claim the difference on the purchase price, so I said I wanted the full amount so Aliexpress decided to close my dispute. You can not talk/contact/email Aliexpress and the seller also doesn't reply. I have lost nearly £100 which is not my fault. To sum up, this is a ghost company, they do not do what they advertise, they take your money and run, it is not worth the risk.
Asta ahora satisfecho con las compras y el servicio. Gracias. Resultado gratificante con las compras y cuando a habido algun problema con el vendedor aliexpress lo a solucionado rapido
Bought a pair of bike forks only fitted them on my bike then went for a ride and stopped working the seller will not get back to me very poor service just be careful what your dealing with guys
Recommend to all! Nice colours, fine quality, very good communication! I'll use this for something else, but I would recommend this to everyone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members