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AliExpress

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Rhode Island
1 review
0 helpful votes
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The hat is lovely for my baby girl if you buy it you will know that is good and the shoe is very cute too i like the shoe he fit my baby when you buy the you will love it too okay. To be honest try the cap and the shoe too.

Date of experience: September 5, 2019
Nigeria
5 reviews
2 helpful votes
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Greatest shopping site
September 6, 2019

Ali Express is one of the greatest online shopping sites that has ever existed, easy to use, orders for your goods and get it delivered at the appropriate time and period. They are simply the best for online shopping

Date of experience: September 4, 2019
Virginia
1 review
0 helpful votes
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STAY AWAY!
September 4, 2019

Inferior products, Several week wait time, No way to contact, Sent Return request, Ignored, $$ LOST!

Date of experience: September 4, 2019
Colombia
1 review
0 helpful votes
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Llegó el pedido bien
September 6, 2019

Llego en menor tiempo que el estipulado, conforme con la descripción del articulo, volveré a comprar

Date of experience: September 4, 2019
Switzerland
1 review
0 helpful votes
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сделал около 100 заказов, около 20 единиц приходят с большим опозданием. из 20 шт прошло пока 2 шт.

Date of experience: September 4, 2019
Singapore
1 review
0 helpful votes
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Super online store
September 6, 2019

Super online store. I buy what I need, there is a money back guarantee. Here you can agree and receive a verified product

Date of experience: September 4, 2019
Spain
1 review
0 helpful votes
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Soy un fiel comprador de Aliexpress, me siento seguro comprando aquí. Encuentro artículos que difícilmente encontraría en España.

Date of experience: September 4, 2019
Turkiye
1 review
0 helpful votes
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You must be patient and stand in front of the PC to measure your refunds daily. This website doesn't take postsale responsiblities

Date of experience: September 3, 2019
RU
1 review
0 helpful votes
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Чай Улун
September 5, 2019

Чай высокого качества, у этого продавца наилучшая цена. Заказываю постоянно! Быстрая доставка до моего города.

Date of experience: September 3, 2019
Belarus
1 review
0 helpful votes
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Writing reviews.
September 3, 2019

Return the ability to add emoticons to the message line. I want to please a person. Show your sympathy. Please.

Thank.

Date of experience: September 3, 2019
New Zealand
1 review
0 helpful votes
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Constructed very well
September 3, 2019

Packaging suffered some taring and crushing, however the unit inside was undamaged, would suggest some more bubble wrap inside the box as damage protection.
The unit fitted my Still waterblaster as stated on order purchase. The web site was very good and detailed which allowed me to select the correct article and connection fitting.
Have not tied as yet so I cannot state on the performance. However, I am very hopefull

Date of experience: September 2, 2019
Argentina
1 review
0 helpful votes
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Excelente!
September 3, 2019

Muy buena pagina para hacer compras, en argentina duplican y en casos triplican el valor de aliexpress, el gran problema es la demora en argentina por: aduana, afip y correo. Pero si no tenes apuro conviene la compra. Saludos!

Date of experience: September 2, 2019
RU
1 review
0 helpful votes
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Все уже привыкли что все делается в Китае. Так зачем переплачивать если можно купить напрямую в Китае? Единственное это качество товара хотелось бы его поднять!

Date of experience: September 2, 2019
RU
1 review
0 helpful votes
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Не плохой сайт! Можно довольно быстро и по доступной цене купить какие-то вещи, особенно электронику! Продавцы на сайте, в принципе, хорошие, но есть и мошенники, как и везде)) Всегда надо покупать проанализировав статус продавца и отзывы покупателей.

Date of experience: September 2, 2019
Canada
5 reviews
1 helpful vote
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Hit and Miss
September 3, 2019

Great vendors for office/planner/crafts: Aaron Trade Mall, AlinaCraft Store, Andy's Store, KSCraft Lovers Store, etc.
Stay away from: JQJC Store, Big Sale, Muyoo Handmade Store
One star for CS, chat, and moderator. They don't understand English and support the seller not the buyer.

Date of experience: September 2, 2019
Slovakia
1 review
0 helpful votes
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Výborný obchod.
September 3, 2019

Všetky moje nákupy cez Aliexpres boli v poriadku. Komunikácia je výborna, prípadné spory vyriešené, doporučujem nakupovať cez Aliexpres.

Date of experience: September 2, 2019
Philippines
1 review
0 helpful votes
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Awesome
September 3, 2019

Its working perfectly and accurate and I did it by myself. It is very easy to install this thing and you don't need to worry because there's a instruction in it thanks to the shipper.

Date of experience: September 2, 2019
RU
1 review
0 helpful votes
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Продавец долго не отправлял товар. После моих вопросов он отменил заказ, но Не восстановились купоны на скидку. Это не радует...

Date of experience: September 2, 2019
Japan
1 review
0 helpful votes
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Product arrived immediately.

We were able to contact you on the way with a polite response and traded with peace of mind.
The quality of the product was good and I especially liked Fur.

If there is another opportunity, thank you.

+1
Date of experience: September 1, 2019
California
1 review
0 helpful votes
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Order was canceled long before they shipped it. They refused to cancel order. Took 4 weeks to be delivered. Might as well just order from Amazon; much easier to return and/or cancel an order. Order $**************

Date of experience: August 31, 2019