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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ukraine
1 review
0 helpful votes
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Cool site!
September 22, 2019

Really cool and nice site where you can find whatever you'l like. Sometimes UX is not perfect but it is not a serious problem

Date of experience: September 21, 2019
Washington
1 review
0 helpful votes
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Vapes & Gear. Low low prices. Good quality products. E-Bike parts/Motors/Wheels/Everything you need@ low low prices some w/ Free Shipping. The Site is Alibaba minus the buying of massive Containers of Inventory. I have saved hand over fist from prices on other sites because of utilizing Free Shipping if you see one item that has Shipping Prices then skip over & there is more of the same thing w/o. I have bought e-Bike parts I can't find anywhere else in the whole World. The pic is of an e-Bike I made a large part including the Front Wheel Aluminum mag Motor from Ali-Express!

Date of experience: September 21, 2019
Canada
1 review
0 helpful votes
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I bought dozens of items on that site. Always satified except for items not delivered. Money back when not delivered. Be carefull with clothing sizes because they are usualy asian sizes. You have to be patient for delivery.

Date of experience: September 20, 2019
RU
1 review
0 helpful votes
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Работа AliExpress
September 21, 2019

Я начала покупать товары в AliExpress c 2015 г. Не всегда всё было гладко, бывало, что куда-то пропадали мои заказы. Работники AliExpress всегда подходили в этому вопросу со всей ответственностью и проблемы всегда были разрешены. Давно хотела написать отзыв о Вашей работе, но не было возможности это сделать. А сейчас рада, что могу написать свой отзыв. Желаю всему коллективу AliExpress всего доброго и дальнейшего процветания. Снитко Л. Н.

Date of experience: September 20, 2019
Finland
1 review
0 helpful votes
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The site is technically fine for most of the part, but there is no option to remember my login and it gets pretty annoying to constantly re-login. The customer protection is fine and you can always raise a dispute if the seller doesn't deliver what's promised. The chat with the customer support and reporting of bugs is pretty difficult and annoying, and generally the site would need some western usability expert to fix the various UI/UX problems.

Date of experience: September 20, 2019
Spain
1 review
0 helpful votes
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There were a problem on the first order, but it was solved so good.
0% problems is impossible. What matter is how they are solved.
I'm very satisfied.

Date of experience: September 19, 2019
Illinois
2 reviews
10 helpful votes
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Can Be Ok
September 19, 2019

I've gotten most of what I've ordered and they've been quick to refund money if I didn't. It is hard to communicate with some of the sellers, but AliExpress usually handles it if you can't

Date of experience: September 18, 2019
Bulgaria
1 review
0 helpful votes
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ALIEXPRESS
September 18, 2019

I'm glad for the changes AliExpress has made to protect the shipments but there are also changes to be made to protect the buyer when the goods do not arrive within the specified time or the goods do not meet the description

Date of experience: September 18, 2019
Australia
1 review
0 helpful votes
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БЫСТРО ОТПРАВИЛ 100% WORK BUSINESS! QUICKLY UNDERSTAND AND SEND CORRECTLY THIS IS AN EXCELLENT SELLER. BUYER HAPPY BECAUSE SATISFIED BY PURCHASE. I WISH ALL OF YOU AND THE BIG SUCCESS BUSINESS A MANDATORY I WILL USE YOUR BUSINESS MANY THANKS TO YOU!
-БЫСТРО ПОНЯТЬ И ОТПРАВИТЬ ПРАВИЛЬНО ЭТО ОТЛИЧНЫЙ ПРОДАВЕЦ. ПОКУПАТЕЛЬ СЧАСТЛИВ ПОТОМУ ЧТО 100% ПОКУПКОЙ. Я ЖЕЛАЮ ВСЕМ ВАМ И БИЗНЕСУ БОЛЬШОГО УСПЕХА ОБЯЗАТЕЛЬНО БУДУ ПОЛЬЗОВАТЬСЯ ВАШЕМ БИЗНЕСОМ ОГРОМНОЕ СПАСИБО ВАМ!

Date of experience: September 18, 2019
Lithuania
1 review
0 helpful votes
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Ok
September 18, 2019

Like aliexpres shoping i shoping very big element and clotcing and auto and garden home instruments ok

Date of experience: September 18, 2019
Australia
1 review
0 helpful votes
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Since I discovered Ali Express it's been my main source of craft supplies. I love the awesome range it offers and by far the most affordable products on line... THANKYOU

Date of experience: September 17, 2019
Poland
1 review
0 helpful votes
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Super sklep!
September 18, 2019

Super firma, najlepsza na świecie. Profesjonalizm, troska o klienta, fachowa obsługa. Polecam Wszystkim.

Date of experience: September 17, 2019
California
1 review
0 helpful votes
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Love this website. You can find all the expensive things you've always wanted, for less than half the price! My biggest complaint is just searching for things on the site can be a little tedious. And the coupons are hard to figure out depending on the type.

Date of experience: September 17, 2019
Germany
1 review
0 helpful votes
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Alles PERFEKT
September 17, 2019

Bin Sehr Sehr Zufrieden DANKE!

Gute Produkte

Super Kvalitet

Nicht hoche Preise

Wenn Probleme geben Kundenservice von Ali Express trieft richtige Endscheidung

DANKE!

Date of experience: September 16, 2019
Bulgaria
1 review
0 helpful votes
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раничка
September 17, 2019

Extremely fast delivery and the product is of high quality. This is the second product purchased from me by this dealer. Thank you

Date of experience: September 16, 2019
Denmark
2 reviews
0 helpful votes
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Quick and safe delivery
September 16, 2019

Quick and safe delivery.
Good description.
Very nice product and very tracking information by email.

Date of experience: September 16, 2019
Japan
1 review
0 helpful votes
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I have by now ordered few hundreds of products from AliExpress in the past 3-4 years, and i am overall very satisfied not only by the cheap product price but also by the customer care aliexpress have if you run into any kind of problem with product delivery or quality. I have had a fair amount of disputes which have of course been resolved into my favor because of a faulty product or undelivered product, so I would say they are reliable and have reliable customer support.
For anyone who is not in a hurry to buy anything, you will not find many places (if any) than AliExpress.

Date of experience: September 15, 2019
Canada
1 review
0 helpful votes
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Prices
September 16, 2019

I love aliexpress and they have the best prices, long shipping time but have been ordering from them a long time. Check the rating on seller before placing order

Date of experience: September 15, 2019
GB
1 review
0 helpful votes
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The hair was amazing, really good for the price! Very easy to achieve the water wave look with this hair.
I got 24'' 26'' 28'' x 20'' closure for a great price in total - £121.90

The delivery time was super fast - 5 days to the UK.
Overall, I was so impressed with the quality and the outcome. Even though shedding is minimal. But it is curly hair so.
If you want to see the quality before purchasing. CHECK OUT my youtube hair review video on this poker face hair:)

Youtube channel = goldrica
I tell you every detail you need to know about the hair before purchasing :)

Date of experience: September 15, 2019
Germany
2 reviews
0 helpful votes
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No Customer Service
September 15, 2019

Delivery from an European Warehouse didn't go in days as promised but was delayed by weeks. I had to complain many times for the delivery finally to be proceed.

Then 8 months after delivery, the product (robot vacuum cleaner Roborock S55 Xiaomi) stopped working, due to quality issues. The seller on Aliexpress (Chinese Intelligence Store / Store-ID *******) is willing to send me a spare part (without proper check of the problem), which I would have to install myself. They even request me to pay the shipping costs for the spar parts. European Laws guaranty products again defects for 2 years. There is no way to negotiate with the seller, he refuses to apply proper guaranty.

Aliexpress has no customer service to escalate the issue.

Really disappointing.

Date of experience: September 15, 2019