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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Really cool and nice site where you can find whatever you'l like. Sometimes UX is not perfect but it is not a serious problem
Vapes & Gear. Low low prices. Good quality products. E-Bike parts/Motors/Wheels/Everything you need@ low low prices some w/ Free Shipping. The Site is Alibaba minus the buying of massive Containers of Inventory. I have saved hand over fist from prices on other sites because of utilizing Free Shipping if you see one item that has Shipping Prices then skip over & there is more of the same thing w/o. I have bought e-Bike parts I can't find anywhere else in the whole World. The pic is of an e-Bike I made a large part including the Front Wheel Aluminum mag Motor from Ali-Express!
I bought dozens of items on that site. Always satified except for items not delivered. Money back when not delivered. Be carefull with clothing sizes because they are usualy asian sizes. You have to be patient for delivery.
Я начала покупать товары в AliExpress c 2015 г. Не всегда всё было гладко, бывало, что куда-то пропадали мои заказы. Работники AliExpress всегда подходили в этому вопросу со всей ответственностью и проблемы всегда были разрешены. Давно хотела написать отзыв о Вашей работе, но не было возможности это сделать. А сейчас рада, что могу написать свой отзыв. Желаю всему коллективу AliExpress всего доброго и дальнейшего процветания. Снитко Л. Н.
The site is technically fine for most of the part, but there is no option to remember my login and it gets pretty annoying to constantly re-login. The customer protection is fine and you can always raise a dispute if the seller doesn't deliver what's promised. The chat with the customer support and reporting of bugs is pretty difficult and annoying, and generally the site would need some western usability expert to fix the various UI/UX problems.
There were a problem on the first order, but it was solved so good.
0% problems is impossible. What matter is how they are solved.
I'm very satisfied.
I've gotten most of what I've ordered and they've been quick to refund money if I didn't. It is hard to communicate with some of the sellers, but AliExpress usually handles it if you can't
I'm glad for the changes AliExpress has made to protect the shipments but there are also changes to be made to protect the buyer when the goods do not arrive within the specified time or the goods do not meet the description
БЫСТРО ОТПРАВИЛ 100% WORK BUSINESS! QUICKLY UNDERSTAND AND SEND CORRECTLY THIS IS AN EXCELLENT SELLER. BUYER HAPPY BECAUSE SATISFIED BY PURCHASE. I WISH ALL OF YOU AND THE BIG SUCCESS BUSINESS A MANDATORY I WILL USE YOUR BUSINESS MANY THANKS TO YOU!
-БЫСТРО ПОНЯТЬ И ОТПРАВИТЬ ПРАВИЛЬНО ЭТО ОТЛИЧНЫЙ ПРОДАВЕЦ. ПОКУПАТЕЛЬ СЧАСТЛИВ ПОТОМУ ЧТО 100% ПОКУПКОЙ. Я ЖЕЛАЮ ВСЕМ ВАМ И БИЗНЕСУ БОЛЬШОГО УСПЕХА ОБЯЗАТЕЛЬНО БУДУ ПОЛЬЗОВАТЬСЯ ВАШЕМ БИЗНЕСОМ ОГРОМНОЕ СПАСИБО ВАМ!
Like aliexpres shoping i shoping very big element and clotcing and auto and garden home instruments ok
Since I discovered Ali Express it's been my main source of craft supplies. I love the awesome range it offers and by far the most affordable products on line... THANKYOU
Super firma, najlepsza na świecie. Profesjonalizm, troska o klienta, fachowa obsługa. Polecam Wszystkim.
Love this website. You can find all the expensive things you've always wanted, for less than half the price! My biggest complaint is just searching for things on the site can be a little tedious. And the coupons are hard to figure out depending on the type.
Bin Sehr Sehr Zufrieden DANKE!
Gute Produkte
Super Kvalitet
Nicht hoche Preise
Wenn Probleme geben Kundenservice von Ali Express trieft richtige Endscheidung
DANKE!
Extremely fast delivery and the product is of high quality. This is the second product purchased from me by this dealer. Thank you
Quick and safe delivery.
Good description.
Very nice product and very tracking information by email.
I have by now ordered few hundreds of products from AliExpress in the past 3-4 years, and i am overall very satisfied not only by the cheap product price but also by the customer care aliexpress have if you run into any kind of problem with product delivery or quality. I have had a fair amount of disputes which have of course been resolved into my favor because of a faulty product or undelivered product, so I would say they are reliable and have reliable customer support.
For anyone who is not in a hurry to buy anything, you will not find many places (if any) than AliExpress.
I love aliexpress and they have the best prices, long shipping time but have been ordering from them a long time. Check the rating on seller before placing order
The hair was amazing, really good for the price! Very easy to achieve the water wave look with this hair.
I got 24'' 26'' 28'' x 20'' closure for a great price in total - £121.90
The delivery time was super fast - 5 days to the UK.
Overall, I was so impressed with the quality and the outcome. Even though shedding is minimal. But it is curly hair so.
If you want to see the quality before purchasing. CHECK OUT my youtube hair review video on this poker face hair:)
Youtube channel = goldrica
I tell you every detail you need to know about the hair before purchasing :)
Delivery from an European Warehouse didn't go in days as promised but was delayed by weeks. I had to complain many times for the delivery finally to be proceed.
Then 8 months after delivery, the product (robot vacuum cleaner Roborock S55 Xiaomi) stopped working, due to quality issues. The seller on Aliexpress (Chinese Intelligence Store / Store-ID *******) is willing to send me a spare part (without proper check of the problem), which I would have to install myself. They even request me to pay the shipping costs for the spar parts. European Laws guaranty products again defects for 2 years. There is no way to negotiate with the seller, he refuses to apply proper guaranty.
Aliexpress has no customer service to escalate the issue.
Really disappointing.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

