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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,027
value
12,612
shipping
12,602
quality
12,596
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Ordered 3 books. Two were perfect.
September 4, 2024

Two of the three books ordered were in perfect condition. One, however was not. I had to reglue the binding.

Date of experience: August 25, 2024
Texas
1 review
0 helpful votes
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Great service and easy navigation
September 4, 2024

I found exactly what I was looking for and the service was fast and easy to execute to make my purchase.

Date of experience: August 25, 2024
Virginia
1 review
0 helpful votes
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Website a bit clunky; difficult to navigate back and forth.

Date of experience: August 25, 2024
California
1 review
0 helpful votes
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My experience with Alibris has always been good.
September 4, 2024
Updated review

Pay attention to the description of the book quality. They are accurate.

Date of experience: August 25, 2024

Alibris is a great bookseller.
June 13, 2024
Previous review

I always get good service and products as described from Alibris and its suppliers.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Excellent service
September 4, 2024

Always good and reliable. Have ordered before and was happy with my books.

Date of experience: August 25, 2024
Tennessee
1 review
0 helpful votes
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I often send gifts from alibris, but the default shipping...
September 4, 2024
Updated review

I often send gifts from alibris, but the default shipping address changes each time I do so.

Date of experience: August 25, 2024

It's easy
May 22, 2024
Previous review

It's easy.

Date of experience: May 11, 2024
Alabama
1 review
0 helpful votes
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Na
September 4, 2024

Nanananananananananananananananananananananananana

Date of experience: August 25, 2024
Ohio
1 review
0 helpful votes
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In comparison, less payment for same order...
September 4, 2024
Updated review

In comparison, less payment for same order...Thank You!

Date of experience: August 25, 2024

I appreciated the huge choice of books I had to choose...
November 13, 2023
Previous review

I appreciated the huge choice of books I had to choose from. And also appreciate how easy it was to find the books I wanted to purchase. Thank you!

Date of experience: November 12, 2023
Arizona
1 review
0 helpful votes
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Great!
September 4, 2024
Updated review

They are my go to place for all my books. Great selection, price and people!

Date of experience: August 25, 2024

Good books at a Good Price!
September 22, 2023
Previous review

Good books at a Good Price!

Date of experience: September 21, 2023
Virginia
1 review
0 helpful votes
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Shipping is a bit expensive but I like the selection of books and titles

Date of experience: August 25, 2024
New York
1 review
0 helpful votes
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Good job
September 4, 2024

Book in good condition as described, cheap, and came on time. Would love to be able to track it but since it came in timely fashion, it's no big deal.

Date of experience: August 25, 2024
Kansas
1 review
0 helpful votes
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Easy as can be, and they have everything I've ever looked for.

Date of experience: August 25, 2024
California
1 review
0 helpful votes
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Don't remember
September 4, 2024

The product was delivered at the time promised and in proper condition.

Date of experience: August 25, 2024
Colorado
1 review
0 helpful votes
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Easy to use website, always well shipped, books are in good shape

Date of experience: August 25, 2024
Bahamas
1 review
0 helpful votes
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It's been easy finding what I am looking for and the checkout process was simple.

Date of experience: August 25, 2024
Connecticut
2 reviews
0 helpful votes
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No so great.
September 4, 2024

The book arrived timely however it was so old every time I turned a page it fell apart. They said they would issue a refund to my card but I'm still waiting for that to happen.

Date of experience: August 25, 2024
Georgia
1 review
0 helpful votes
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First time using Alibris
September 4, 2024

First time using Alibris. The order was very quick and easy to use.

Date of experience: August 25, 2024
New York
1 review
0 helpful votes
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It was easy to buy with you and the way that you are...
September 4, 2024
Updated review

It was easy to buy with you and the way that you are created your site is the great helper to your customers

Date of experience: August 25, 2024

I'm usually have a good time to shop with you guys
August 15, 2023
Previous review

I'm usually have a good time to shop with you guys.
Easy to get the information.

Date of experience: August 15, 2023
Kentucky
2 reviews
0 helpful votes
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I had a very difficult time signing in
September 4, 2024
Updated review

I had a very difficult time signing in. Otherwise, this is an excellent place to shop

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2024

Pretty good
February 11, 2024
Previous review

Pretty good.

Date of experience: February 10, 2024
Arkansas
1 review
0 helpful votes
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Everything was as advertised. The price was good. Shipping took as advertised, Mayne a day or 2 faster.

Date of experience: August 25, 2024