Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast shipping, book brand new just as described, good value!
Alibris sent my package to my neighbors house. Good thing I have kind neighbors. Horrible packaging, good prices, and slow delivery.
It is EXTREMELY HELPFUL to know what edition I am looking at. Mass-market PB, trade PB, or hardcover. Many sellers lie about trade PBs to get rid of them. They are too big to fit on my fiction bookshelves.
Great service, great followup. I have been a customer for a long time
The book shipped fast, was in great condition, and was significantly cheaper than any other website
Thank you for your fast easy service i was able to find what I was looking for quickly
I had to search around to find how to change my shipping address but did find it. Everything went well.
We received a message saying that the delivery is delayed (from the USA to Australia), then the book arrived next day.
Sorry this is not "useful" feedback, but Alibris is THE BEST! Your shopping cart link to seller's "store" (search pane) is very valuable for minimizing shipments when ordering multiple books.
Prompt and great customer services. Thank you for all your help
Happy to find this book. I used the book when teaching. It lends itself to an art project with paper cutting and has a song.
Book was in great shape, just as described, great price, prompt delivery.
This item was extremely well packaged. Excellent! The outside cover of the book is rather shabby but the important part, the text is in really good shape. This book is a real classic and I wanted a hard cover version. So, this particular item is acceptable. I have ordered from this source before and been entirely satisfied. I'll order from them again if the occasion arises.
There was no box to type in my coupon code for the online checkout. Why even bother giving us a code?
I may have overlooked Alibris, because it should have been the first website I tried.
They have a better selection, and they have the publisher dates on every book.
Easy enough. I find it more useful than other websites when it comes to books.
Website is well laid out and easy to navigate. I was able to get free shipping and use my coupon code. Your prices are great!
Easy to Navigate. Easy to locate product and compare all available.
Site has everything I was looking for, and it is in stock. In addition to this, Alibris has all the tracks for review, whereas Amazon doesn't. Furthermore, it made surfing for the music I wanted easy, and you can checkout as a guest (which I'm signing up after this). Granted, shipping is not free, but the actual net price is about right per item on websites that offer free shipping.
Nice selection, a lot of good cheap books that are right up my alley
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

