Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Best online price and quick delivery. Partner is very pleased with it.
I was expecting a different version of the book.the illustrations were different than I had wanted.
The book got to me very quickly and is in excellent condition!
Thank you so much for a pleasant experience! Very surprised at the price! Eagerly awaiting my book!
Always superior when I have ordered anything and appreciate timeliness
Always good. I love the search, and the many choices offered. Always satisfied with the discoveries.
I love the ease of repeat orders and the savings for terrific books.
I love using your website but it would be great to have the option of "continue to shop" when you may want to buy several items not just one.
So far, it's great! Thanks! First book i ordered was exactly what i wanted.
ππππππππππππππππππππππππππππππππππππππππππππππππππππππππππππ
Okay but not great. Too many click required to see difference in suppliers and their shipping costs.
My experience was quick and easy. I was looking to purchase a few used books and I had a variety of sellers to choose from.
A lot of great titles especially the manga I would recommend.
I love this website so much great book and the best prices I will be ordering more books
I received my order in the time frame expected & the books were in good condition.
Book arrived fairly quickly and was in good shape and just what I needed.
Wonderful selection of books, and Great suggestion to consolidate to save money on shipping! A little bothersome not seeing book covers for many selections.
I was surprised and happy to know there is a book dealer in Amherst, the town closest to my home. I will definitely use this site for ordering books in the future.
Best price, Fast & efficient to order. I always get the product as described shipped in good condition
I was looking for an out of print book and found it here. The service time and price were great.
Thank you
Overall Alibris is simply awesome! I've been able to find jewels on this site!
Seems to work as expected, but the proof will be in delivery being as expected
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

