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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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The book I ordered arrived in a timely manner and was exactly as described on the website
Found my book, ordered it, and went on my way quickly and efficiently.
Changing billing address was difficult
The items were easy to find and offered at good prices. Most of them are available in hardback, which I prefer.
It's easy to find books and sort by edition.
It cost me 60% of the price of the goods I bought to ship them. $15 to ship $25 worth of goods. I don't buy from alibris as much as other places because of this cost factor. I can buy from others for more and still pay less overall.
I was able to find the books I was looking for at a reasonable price.
Deliveries were outside the expected date range, but they did eventually arrive. When I followed up with support they were very cordial and helpful. They also reassured that if I did not received the books within 30 days they would consider the books lost and provide a full refund.
I am in Canada and tracking the shipment was limited to US destinations. It would also show the items as delivered even though the product was still in the US.
I really love ordering books and videos from Alibris. I recommend it to my family.
Alibris is my go to site for buying books and videos. I recommend it to family and friends.
The books I wanted were hard to find but Alibris had them at a great price. Delivery was prompt as projected with no surprises. Once books arrived the packaging was flawless and books were in great shape. Thanks. It's a pleasure doing business.
Appreciate the website navigation to reset password and update shipping address. Also appreciate the option for free shipping as well as the timely discount code, haha. Vote, even if you don't win! Thanks
I always love shopping and ordering from Alibris. Great prices and timely delivery.
Throughout my studies and general reading Alibris has made available easy access to books from a variety of sources.
I like that the system calculates the total cost with shipping of all the items the customer chose and offers to replace them with the same items from other sellers or other inventory from the same seller, for a lower total price than those items the customer originally chose.
I don't bother reading perfect 5-star reviews, so I don't give perfect scores, because I want people to read my reviews. Otherwise, this would be a 5-star review of my current experience with alibris. Also, there's always room for improvement.
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Quick & easy! Found the book I needed, in the format I wanted, and was able to check out quickly via PayPal.
Easy to select item, and purchase it. Wait time for delivery was short.
Immediately found the books I was looking for.
I was able to find the book I was looking for. It was in *perfect* condition! It came relatively quickly. The only thing I would change would be if there could be more detailed tracking for the shipment. We live in a hi density area and there are many "porch pirates" here. Plans have to be made if things might be delivered when we're not home.
It all worked out well this time. Since it was only one book, it fit in my mailbox (so I'll try to keep it in mind when I order again - only one, smallish book at a time)
I've used Alibris for years now and am always pleased with the quality of service.
I found exactly what I needed. It was at a price I could afford. It arrived promptly. It matched the condition described on the website. I am very pleased with my purchase.
Arrived as expected, in good condition, and at a reasonable price.
My card was accepted and I am excited about the book and streaming offered!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

