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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,452
shipping
12,442
quality
12,436
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Very easy to find the books and select them. I was happy to find what I wanted.

Date of experience: January 16, 2025
Wisconsin
1 review
0 helpful votes
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Just what I needed.
January 27, 2025

They had the text book I needed for a class. The price was reasonable. The book showed up on the first day of class.

Date of experience: January 16, 2025
Alabama
1 review
0 helpful votes
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Great product
January 27, 2025

I was very happy to receive the book at the price I paid. There was confusing communication around the shipping. I was given a tracking number and USPS said the item never entered their system. When the book did not arrive in the expected time, I reached out to customer service. They said they wait until the item is close to your town and the email with my tracking number mysteriously disappeared. The day the book arrived, an email with a tracking number showed back up.

Date of experience: January 16, 2025
Rhode Island
1 review
0 helpful votes
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Good Experience
January 27, 2025

I needed this book as a gift. It was safely delivered on good time.

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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I purchased it for my mom
January 27, 2025
Updated review

Easy to order, great shipping and communication, nothing else to say

Date of experience: January 16, 2025

It was a gift for my mom
May 16, 2024
Previous review

Happy with purchase, no complaints, it was a gift for my mom so I couldn't rate the book itself but was happy with purchase transaction

Date of experience: May 5, 2024
California
1 review
0 helpful votes
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Buying BOOKS
January 27, 2025

I Have plenty of PLACES to buy books from, I choose ALIBRIS as I know I will get a GOOD PRICE and GREAT DELIVERY

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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Will continue using Allibris
January 27, 2025

Took a little while to receive my second book but don't think that was all Allibris fault or that if the seller. Love my books. Thanks

Date of experience: January 16, 2025
Minnesota
1 review
0 helpful votes
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I contacted the seller right after I made the purchase that I SHOULD be getting it within the window - but that I would love to get it at the earlier side of that window for an event if at all possible. Never heard back, and wound up getting it, AFTER the window / late / after the event

Date of experience: January 16, 2025
Texas
1 review
0 helpful votes
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I love your site so much that I hesitate to tell others where I get such great deals. I don't want them meddling in my favorite fishing hole. LOL

Date of experience: January 16, 2025
Texas
1 review
0 helpful votes
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Very dependable service
January 27, 2025

Very professional and dependable service. Thank you very much.

Date of experience: January 16, 2025
North Carolina
1 review
0 helpful votes
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Simple
January 27, 2025

I found what I need and the price was right. I also recommended to my friends and they can't believe that there's so many options.

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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Excellent service
January 26, 2025

Expedite delivery, easy to find and pay for the book I needed

Date of experience: January 16, 2025
Texas
1 review
0 helpful votes
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Stressful
January 26, 2025

No tracking number given so no way to track your package. I waited over a month to receive my order when FAQs say max 14 days. No customer Service agent to talk to so email only was frustrating. Only told to wait some more…when I did get a response.
Product I received was in better condition than I thought so that was a welcomed surprise. The price was still exorbitant in my opinion.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2025
California
1 review
0 helpful votes
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Efficient
January 26, 2025

Efficient. Easy to find what I was looking for, easy to order, given my saved account settings, easy to use PayPal.

Date of experience: January 16, 2025
New York
1 review
0 helpful votes
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Very Good Condition and on time!
January 26, 2025

Very Good Condition and on time! Thank you for the great service.

Date of experience: January 16, 2025
Kentucky
1 review
0 helpful votes
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First I ordered all my books from 2 HPB locations thinking they'd pack them all up at those TWO locations because it would save on shipping and I'd get my books faster. WRONG. My books came from half dozen or more different locations all over the midwest, from IL to TX to OH. All my books were ordered from 2 HPB locations in TX. I paid as much in shipping as I did for the books because of this. $4.74 book, $5+ for shipping that ONE book. Wasteful! And you ship in plastic sleeve mailers which are horrible for the environment compared to a cardboard box.

Then there's the VERY loosely use term "Very Good". One book's cover and first few pages had clearly been chew on by a pet/small animal, I'm guessing cat since I have had them before and this has happened to me, but the book arrived like this. Another book has a horribly bent up cover on both corners that also affects several of the first pages. That's compared to other "Very Good" books that arrived pristine and had e wondering if they'd ever been cracked open.

Won't be using this service again. Too expensive and unpredictable results.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2025
Pennsylvania
1 review
0 helpful votes
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It is easy to find the books I want and to make a choice between vendors. The books I have ordered have always exceeded my expectations for a used book. Alibris is a great resource!

Date of experience: January 16, 2025
Utah
1 review
0 helpful votes
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This site has a great search and it's easy to find...
January 26, 2025
Updated review

This site has a great search and it's easy to find books and order quickly.

Date of experience: January 16, 2025

Great process, excellent quality
January 22, 2025
Previous review

Easy to place an order, great communication and fast service!

Date of experience: January 11, 2025
Georgia
1 review
0 helpful votes
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Good service.
January 26, 2025

Will likely purchase more books through Alibris in the near future.

Date of experience: January 16, 2025
Colorado
1 review
0 helpful votes
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It was easy to find the books I wanted. The prices were competitive.

Date of experience: January 16, 2025