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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Very easy to find the books and select them. I was happy to find what I wanted.
They had the text book I needed for a class. The price was reasonable. The book showed up on the first day of class.
I was very happy to receive the book at the price I paid. There was confusing communication around the shipping. I was given a tracking number and USPS said the item never entered their system. When the book did not arrive in the expected time, I reached out to customer service. They said they wait until the item is close to your town and the email with my tracking number mysteriously disappeared. The day the book arrived, an email with a tracking number showed back up.
Easy to order, great shipping and communication, nothing else to say
Happy with purchase, no complaints, it was a gift for my mom so I couldn't rate the book itself but was happy with purchase transaction
I Have plenty of PLACES to buy books from, I choose ALIBRIS as I know I will get a GOOD PRICE and GREAT DELIVERY
Took a little while to receive my second book but don't think that was all Allibris fault or that if the seller. Love my books. Thanks
I contacted the seller right after I made the purchase that I SHOULD be getting it within the window - but that I would love to get it at the earlier side of that window for an event if at all possible. Never heard back, and wound up getting it, AFTER the window / late / after the event
I love your site so much that I hesitate to tell others where I get such great deals. I don't want them meddling in my favorite fishing hole. LOL
Very professional and dependable service. Thank you very much.
Expedite delivery, easy to find and pay for the book I needed
No tracking number given so no way to track your package. I waited over a month to receive my order when FAQs say max 14 days. No customer Service agent to talk to so email only was frustrating. Only told to wait some more…when I did get a response.
Product I received was in better condition than I thought so that was a welcomed surprise. The price was still exorbitant in my opinion.
Very Good Condition and on time! Thank you for the great service.
First I ordered all my books from 2 HPB locations thinking they'd pack them all up at those TWO locations because it would save on shipping and I'd get my books faster. WRONG. My books came from half dozen or more different locations all over the midwest, from IL to TX to OH. All my books were ordered from 2 HPB locations in TX. I paid as much in shipping as I did for the books because of this. $4.74 book, $5+ for shipping that ONE book. Wasteful! And you ship in plastic sleeve mailers which are horrible for the environment compared to a cardboard box.
Then there's the VERY loosely use term "Very Good". One book's cover and first few pages had clearly been chew on by a pet/small animal, I'm guessing cat since I have had them before and this has happened to me, but the book arrived like this. Another book has a horribly bent up cover on both corners that also affects several of the first pages. That's compared to other "Very Good" books that arrived pristine and had e wondering if they'd ever been cracked open.
Won't be using this service again. Too expensive and unpredictable results.
It is easy to find the books I want and to make a choice between vendors. The books I have ordered have always exceeded my expectations for a used book. Alibris is a great resource!
This site has a great search and it's easy to find books and order quickly.
Easy to place an order, great communication and fast service!
Will likely purchase more books through Alibris in the near future.
It was easy to find the books I wanted. The prices were competitive.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

