Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,360
shipping
12,350
quality
12,344
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Patrick F.
Unfollow Patrick F.
Share Review
Report Review

I love Alibris
February 6, 2025

I love Alibris. I always find great deals on books. I have bought several books here and have never been disappointed.

Date of experience: January 26, 2025
Washington
1 review
0 helpful votes
Follow Mike T.
Unfollow Mike T.
Share Review
Report Review

Easy
February 6, 2025

Found my books I needed for reasonable prices that got to me in quickly, can't say anything better honestly.

Date of experience: January 26, 2025
Georgia
1 review
0 helpful votes
Follow Brooke G.
Unfollow Brooke G.
Share Review
Report Review

Easy and affordable
February 6, 2025

A pastor at my church recommended this site to me as a site for used books and I am so grateful to her!

Date of experience: January 26, 2025
Georgia
1 review
0 helpful votes
Follow tim T.
Unfollow tim T.
Share Review
Report Review

Always find what I am looking for and it is too easy...
February 6, 2025
Updated review

Always find what I am looking for and it is too easy to use! As always thank you.

Date of experience: January 26, 2025

Alibris is a perfect site
August 12, 2024
Previous review

Alibris is a perfect site.
Always find what I am looking for. Checkout is so simple.
Prices are great.
Thank you!

Date of experience: August 2, 2024
Wisconsin
2 reviews
0 helpful votes
Follow Sharon A.
Unfollow Sharon A.
Share Review
Report Review

OK! Shipping too expensive, but books are great! Will use again.

Date of experience: January 26, 2025
Illinois
1 review
0 helpful votes
Follow Art X.
Unfollow Art X.
Share Review
Report Review

It was good they delivered within the time period or turn around

Date of experience: January 13, 2025
California
1 review
0 helpful votes
Follow Robbi M.
Unfollow Robbi M.
Share Review
Report Review

Fast and convenient
February 6, 2025

Fast and convenient. You usually have what I'm looking for.

Date of experience: January 26, 2025
Missouri
1 review
0 helpful votes
Follow Daniel W.
Unfollow Daniel W.
Share Review
Report Review

New to this site, thought the shipping was a bit high. Will check your site out again.

Date of experience: January 26, 2025
Pennsylvania
1 review
0 helpful votes
Follow Sharon K.
Unfollow Sharon K.
Share Review
Report Review

Shipping cost too high
February 6, 2025

I loved the prices for the books but the cost of shipping them to the same address was so high.

Date of experience: January 26, 2025
California
1 review
0 helpful votes
Follow Julie S.
Unfollow Julie S.
Share Review
Report Review

Great but I'd like a little more info on the books themselves.

Date of experience: January 26, 2025
Virginia
1 review
0 helpful votes
Follow michael J.
Unfollow michael J.
Share Review
Report Review

Unresponsive
February 6, 2025
Updated review

Poor communication and responsive. The added words required to meet this response is a perfect example of the poor service.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2025

Quick and effcient
May 18, 2024
Previous review

Quick and effcient

Date of experience: May 8, 2024
Arizona
1 review
0 helpful votes
Follow Duncan L.
Unfollow Duncan L.
Share Review
Report Review

NA
February 5, 2025

Satisfying….
Thank you.
As always, shopping with Alibris is efficient and pleases the retired pocketbook!😎

Date of experience: January 26, 2025
North Carolina
1 review
0 helpful votes
Follow Barnard R.
Unfollow Barnard R.
Share Review
Report Review

Quick and easy
February 5, 2025

Quick and easy. The selection is great and the prices are fair.

Date of experience: January 26, 2025
Connecticut
1 review
0 helpful votes
Follow David T.
Unfollow David T.
Share Review
Report Review

How to hide an empire
February 5, 2025

Finding the book and making the purchase was seamless and very easy.

Date of experience: January 26, 2025
Florida
1 review
0 helpful votes
Follow Christine W.
Unfollow Christine W.
Share Review
Report Review

Alibris always comes through!
February 5, 2025
Updated review

Alibris always comes through! The site is easy to navigate and the shipping is quick!

Date of experience: January 26, 2025

Over the years I have had several occasions to hunt for out-of-print books. Alibris always has what I need.

Date of experience: September 17, 2024
Washington
2 reviews
0 helpful votes
Follow Tracy I.
Unfollow Tracy I.
Share Review
Report Review

I absolutely love Alibris I have ordered so many books and so has my husband! Prices are fantastic 👌 I've never once had a problem!

Date of experience: January 26, 2025
Montana
1 review
0 helpful votes
Follow Marcia R.
Unfollow Marcia R.
Share Review
Report Review

Have been ordering from Alibris books for some time
February 5, 2025
Updated review

Have been ordering from Alibris books for some time. Never disappoints.

Date of experience: January 26, 2025

USPS not doing its job.
November 26, 2024
Previous review

Your book company, prices and delivery are top notch, but maybe you should find a better carrier. The USPS is very unreliable; we're on a rural route and sometimes we don't get mail for over a week. Packages get lost, don't come promptly and sometimes look mishandled. We have to take any important mail to town. This started when DeJoy was appointed.

Date of experience: November 16, 2024
New York
1 review
0 helpful votes
Follow Liz D.
Unfollow Liz D.
Share Review
Report Review

It was a good experience. The books came fast except for one which took longer than I was expecting other than than that it was great.

Date of experience: January 26, 2025
Oregon
1 review
0 helpful votes
Follow Mary C.
Unfollow Mary C.
Share Review
Report Review

Very easy and efficient
February 5, 2025

Very easy and efficient. Able to sign out as guest and use Paypal

Date of experience: January 26, 2025
Oregon
1 review
0 helpful votes
Follow Gerald G.
Unfollow Gerald G.
Share Review
Report Review

The books are just what I needed for friends. The shipping cost more than the books total but I would pay more on amazon.

Date of experience: January 26, 2025