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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,379
shipping
12,369
quality
12,363
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Great service and follow up
February 6, 2025

My wife has spent months looking for thia book. I was able to find it in minutes and sent to the house in less than a week. Made me look like the hero!

Date of experience: January 27, 2025
Colorado
2 reviews
0 helpful votes
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I hate having to enter at least 50 characters!
February 6, 2025
Updated review

I hate having to enter at least 50 characters! Stop wasting our time with stupid requirements like this. Otherwise a good experience.

Date of experience: January 27, 2025

Your list of books qualifying for free shipping has...
July 26, 2024
Previous review

Your list of books qualifying for free shipping has nothing of interest. If you made that offer open to all books I would have bought 2 more books. Frankly, this offer is useless as is.

Date of experience: July 16, 2024
Colorado
1 review
0 helpful votes
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Best kept secret.
February 6, 2025

This is my first order. It was recommended by a friend. I will hope she is right. So far I am very happy with Alibris. I will use it again.

Date of experience: February 20, 2025
California
1 review
0 helpful votes
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Everything went smoothly in the shopping and ordering and purchasing experience. All good so far.

Date of experience: January 27, 2025
New York
1 review
0 helpful votes
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Like movies and TV Shows
February 6, 2025
Updated review

I am very happy to get my discs and there were a lot to choose from old and new

Date of experience: January 27, 2025

Love I can find old shows
April 20, 2024
Previous review

Love I can find old shows

Date of experience: April 10, 2024
Virginia
1 review
0 helpful votes
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Seller was quick to respond
February 6, 2025

Seller was quick to respond. Made my first purchase today! Thanks so much and I'll definitely be a repeat customer!

Date of experience: January 27, 2025
Maine
1 review
0 helpful votes
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No review
February 6, 2025

I am always happy to rate in stars. I do not want to give a descriptive review in order to submit my review.,5 stars is fine for reviews. Thats enough, unless i choose to say more. Not allowing starred reviews to be submitted unless words are included limits the number of reviews you will receive. Try it, just stars is acceptable, you will be blown away by the increase in review submissions. When something specific is needed, the customer will include it, but please stop demanding.

Date of experience: January 27, 2025
Colorado
1 review
0 helpful votes
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I hoped to find a little booklet I enjoyed years ago, and was pleased to find it on your list. As well as a few other inspiring titles.

Date of experience: January 27, 2025
Vermont
1 review
0 helpful votes
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Shipping time lies
February 6, 2025

Took far far far far far far far longer to arrive than estimated

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2025
Minnesota
1 review
0 helpful votes
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So far very good and easy to use
February 6, 2025

So far very good and easy to use. Will continue to shop at this site.

Date of experience: January 27, 2025
California
1 review
0 helpful votes
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Great selection of used books and easy use of the website. Highly recommended.

Date of experience: January 27, 2025
Virginia
1 review
0 helpful votes
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Fine. I don't have any issues but I don't like that they keep emailing me saying I'm required to leave a review. For that I'd rate lower.

Date of experience: January 27, 2025
Maine
1 review
0 helpful votes
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That was very easy!
February 6, 2025

That was very easy! Now I'll wait to see how quick delivery is………

Date of experience: January 27, 2025
South Carolina
1 review
0 helpful votes
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My first order from this site.
February 6, 2025

I ordered a used CD at a very reasonable price. It was an excellent condition and I couldn't be happier. Often times the plastic cases are cracked, but this arrived in perfect shape.

Date of experience: January 27, 2025
New York
1 review
0 helpful votes
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Always good experience and never a problem. Great book selection from older years to today.

Date of experience: January 27, 2025
Illinois
1 review
0 helpful votes
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1
February 6, 2025

1. I ordered a book and received one different from the what was advertised.
2. I cancelled one order but Alibris also cancelled another order which I did not want to cancel simply because the subject/topic was similar.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2025
Canada
1 review
0 helpful votes
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Cheap and decently quick
February 6, 2025

Came in about 2 weeks pretty good prices. Website is easy to find textbooks

Date of experience: January 27, 2025
Texas
1 review
0 helpful votes
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I have not read yet.
February 6, 2025

Let's see how soon my book arrives and the condition of the book.

Date of experience: February 20, 2025
Minnesota
1 review
0 helpful votes
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Quick, easy to use site
February 6, 2025

Quick, easy to use site. Check out was flawless. That's all folks.

Date of experience: January 27, 2025
Maryland
1 review
0 helpful votes
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An exccellent source for used books
February 6, 2025

I have been using Alibris for a long time and have always been satisfied with the service and with each of my purchases. The information available on the website helps me to choose the copy that will meet my needs and in the rare instances when a book turns out to be unavailable, communication has been prompt and polite.

Date of experience: January 27, 2025