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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,496
shipping
12,486
quality
12,480
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Allibris was great!
February 17, 2025
Updated review

Got our books pretty quick & didn't contribute $1 to Amazon!

Date of experience: February 7, 2025

Fair price, fast shipping!
December 18, 2024
Previous review

Found the books i wanted & didn't have to pay shipping, Fabulous!

Date of experience: December 31, 2024
Texas
1 review
0 helpful votes
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Easy shopping and hopefully quick delivery as in past purchases.

Date of experience: February 7, 2025
North Carolina
1 review
0 helpful votes
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Thank you, Alibris, for taking Discover! AbeBooks doesn't do that. It was $10 more expensive here than AbeBooks but at least you took my card. The books from GreatBookPrices arrived in great condition but I waited the longer end of the shipping window.

Date of experience: February 28, 2025
California
1 review
0 helpful votes
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Easy
February 17, 2025

Easy. Picked out my book and paid. Hope it comes fast. I will continue to look for books from Alibris

Date of experience: February 7, 2025
California
1 review
0 helpful votes
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๐Ÿ‘๐Ÿพ ๐Ÿ˜Ž easy order reasonable price blah blah blah blah I look forward to receiving my book

Date of experience: February 7, 2025
California
1 review
0 helpful votes
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Fast and easy transaction!
February 17, 2025

Fast and easy transaction! Great selection of books and prices!

Date of experience: February 7, 2025
Virginia
1 review
0 helpful votes
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Site is easy to use and has always had everything I care to explore (usually in multiple versions)

Date of experience: February 7, 2025
Maryland
1 review
0 helpful votes
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Came quickly!
February 17, 2025

Came very quickly. Ok condition, but for the price I paid, fantastic.

Date of experience: February 7, 2025
Kansas
1 review
0 helpful votes
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New author
February 17, 2025
Updated review

New author - found all 23 books in one place! Thank you! Will be back shortly for another author.

Date of experience: February 7, 2025

Easy to find by searching by author and character
October 28, 2024
Previous review

Easy to find by searching by author and character. Also found most of them at just 2 or three vendors, so saved on shipping.

Date of experience: October 18, 2024
Massachusetts
2 reviews
0 helpful votes
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Great finds at good prices!
February 17, 2025

I found something I was searching for at a fair price. Easy purchase & they advertise their coupons during your purchase!

Date of experience: March 3, 2025
Wyoming
1 review
0 helpful votes
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Reference book too many markings
February 17, 2025

The book was supposed to be considered good, but I found that there were many underlings in red pen and pages with their corners turned down. First time I have been disappointed in the quality of the book. Fortunately, it is a reference book and not one I would re-read many times.

Date of experience: February 7, 2025
Wisconsin
1 review
0 helpful votes
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Didn't know I did an extra charge for trackable and $5 at that

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 7, 2025
South Carolina
1 review
0 helpful votes
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I'd set my payment method through paypal which was handled correctly until I decided to add another book and when I went back and chose Paypal it didn't give me the option to choose the payment method WITHIN Paypal like before so my final payment is from Paypal but not from the method I wanted to choose. Almost chose to cancel the entire purchase but I'm to aggravated to even do that at the moment

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 7, 2025
Nevada
1 review
0 helpful votes
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A bookstore you can count on
February 17, 2025
Updated review

As usual, when I order books from Alibris, I can rest assured that I don't have to fret about if or when I can expect a favorable result. They come through every time!

Date of experience: February 7, 2025

My alibris experience
November 18, 2024
Previous review

I have never experienced dissatisfaction with alibris. Hopefully, that will continue to be the case.

Date of experience: November 8, 2024
Massachusetts
1 review
0 helpful votes
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Postage charges
February 17, 2025
Updated review

It becomes necessary to order books from different suppliers. When that happens, it brings the total cost at a price that far exceeds the price of the books. That doesn't seem fair. For what I paid for shipping, delivery times were disappointing.

Date of experience: February 7, 2025

Your shipping charges are outrageous and you do not...
July 22, 2024
Previous review

Your shipping charges are outrageous and you do not give publishing company information.

Date of experience: July 12, 2024
North Carolina
1 review
0 helpful votes
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Shipping too high
February 17, 2025

Shipping prices are to high...lower if you order say $25 or more

Date of experience: February 7, 2025
Maryland
1 review
0 helpful votes
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Fast site navigation, lots of choices and excellent prices

Date of experience: February 7, 2025
Colorado
1 review
0 helpful votes
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Great used book
February 17, 2025

Used textbook at a fraction of cost at school.

Shipping was quick.

Date of experience: February 7, 2025
Florida
1 review
0 helpful votes
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Always reliable
February 17, 2025
Updated review

Always reliable. Can find what I'm looking for as titles or subject matter go.

Date of experience: February 7, 2025

Always a thought provoking experience
February 20, 2024
Previous review

Always a thought provoking experience

Date of experience: February 20, 2024
Minnesota
1 review
0 helpful votes
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Had what I was looking for
February 17, 2025

Easy to search and order. I like that I can filter my search various ways.

Date of experience: February 7, 2025