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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,497
shipping
12,487
quality
12,481
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
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The final assessment must wait until I get the text and know the true condition.

Date of experience: February 26, 2025
New York
1 review
0 helpful votes
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Able to get six new copies of a book to distribute to my children at a great price.

Date of experience: February 26, 2025
District of Columbia
1 review
0 helpful votes
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Have no complaints about any order I've ever received from Alibris.

Date of experience: February 26, 2025
New Jersey
1 review
0 helpful votes
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Very easy to order via your website
March 8, 2025
Updated review

Very easy to order via your website. I have ordered many books from you. Keep up the good work.

Date of experience: February 26, 2025

Alibris is great for books
October 23, 2024
Previous review

Great product, quick shipping, good communication a great bookseller to deal with.

Date of experience: October 13, 2024
California
1 review
0 helpful votes
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Great experience!
March 8, 2025

I found the book that I was looking for at half the price it cost new. I received it in flawless condition shortly after ordering it.

Date of experience: February 26, 2025
Illinois
1 review
0 helpful votes
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All ways easy to navigate
March 8, 2025

All ways easy to navigate. The suggestions for other possible books ar very helpful

Date of experience: February 26, 2025
Denmark
1 review
0 helpful votes
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So so..
March 8, 2025

I had to contact alibris myself to get a tracking number.
Book was pretty damaged on corners and spine.
Packaging looked like it was through some tough time but book inside also had no extra protection.
Books need extra protection to survive longer international travel without getting damaged

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 26, 2025
Alabama
1 review
0 helpful votes
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Easy site to navigate
March 8, 2025

Easy site to navigate. Price was extremely reasonable. Had exactly what I was looking for.

Date of experience: February 26, 2025
Michigan
1 review
0 helpful votes
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It was great!
March 8, 2025

Best price and quick delivery; book in excellent condition.

Date of experience: February 26, 2025
Georgia
1 review
0 helpful votes
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It was a breeze
March 8, 2025
Updated review

It was a breeze. Alibris is my first 'go to source' when looking for a book.

Date of experience: February 26, 2025

I usually enjoy shopping at Alibris, but this comment...
January 14, 2025
Previous review

I usually enjoy shopping at Alibris, but this comment form is obnoxious.

Date of experience: January 4, 2025
New York
1 review
0 helpful votes
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Love that I can ask for a book and when in stock they will let you know. Its easy.

Date of experience: February 26, 2025
Massachusetts
1 review
0 helpful votes
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Good Experience
March 8, 2025
Updated review

Very easy to search the web site for the books I wanted, easy ordering process. Very good experience

Date of experience: February 26, 2025

Colonial Schooner
December 9, 2024
Previous review

Very good shopping experience +++++++++++++++++++++++++++++

Date of experience: November 28, 2024
Poland
1 review
0 helpful votes
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I ordered once, the delivery to Poland is possible. O ordered rare DVDs containing the Snader telescriptions and these discs are in good condition.

Date of experience: February 26, 2025
Georgia
1 review
0 helpful votes
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I was pleased to find the exact book I wanted and it was quick and easy to place my order

Date of experience: February 26, 2025
Australia
1 review
0 helpful votes
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Recommended bookseller
March 8, 2025

Product as described, sent promptly, thank you……… apparently I need 50 characters so here you go

Date of experience: February 26, 2025
Oregon
1 review
0 helpful votes
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Nope nope nope nope nope supercalifragilisticexpealidocious

Date of experience: February 25, 2025
New York
1 review
0 helpful votes
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So far so good
March 8, 2025

So far so good. Pretty straight forward.Easy instructions to follow.

Date of experience: February 25, 2025
Oregon
1 review
0 helpful votes
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Nice rational order process. That's as much as I can say before receiving the book I have ordered.

Date of experience: March 22, 2025
California
1 review
0 helpful votes
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Book delivered within 4 days in very good condition as advertised

Date of experience: February 25, 2025
Nevada
1 review
0 helpful votes
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Said used, were almost new.
March 8, 2025

Great condition and fast shipping! Once again Alibris comes through with a good book experience!

Date of experience: February 25, 2025