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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,329
shipping
12,319
quality
12,313
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Satisfied Customer
March 19, 2025

I love Alibris, they usually have every book I am looking for!

Date of experience: March 9, 2025
Colorado
1 review
0 helpful votes
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Important Book
March 19, 2025

Received in timely fashion in very good condition. Bought this, my second copy, to share with friends— because it is an important book that more people need to read. It will change most people's understanding of history as well as current events.

Date of experience: March 9, 2025
Virginia
1 review
0 helpful votes
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Quick Delivery
March 19, 2025

Pleased with my purchase. My book order arrived in good condition as described and it is exactly what I was looking for.

Date of experience: March 9, 2025
Michigan
1 review
0 helpful votes
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Appreciate the cancellation notice
March 19, 2025

Appreciate the cancellation notice. It's ridiculous to require 50 characters!

Date of experience: March 9, 2025
Missouri
1 review
0 helpful votes
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I updated my credit card information and ordered my book with no problems.

Date of experience: March 9, 2025
California
1 review
0 helpful votes
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Found promptly a small press art book in new condition and purchased it with a few clicks.

Date of experience: March 9, 2025
Illinois
1 review
0 helpful votes
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Love this website
March 19, 2025

Love this website- like to buy from small, independent book sellers

Date of experience: March 9, 2025
Washington
1 review
0 helpful votes
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Item as described, shipped in a timely manner. (Why does the review have to be a certain length? I said what I needed to say without the required additional characters. It's a disincentive to people to require a certain number of characters to leave a review!)

Date of experience: March 9, 2025
Oregon
1 review
0 helpful votes
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I am in love with Alibris
March 19, 2025
Updated review

I am in love with Alibris. I wish she was free to marry me. Cheers.

Date of experience: March 9, 2025

The vendors you represent here are just amazing
December 25, 2024
Previous review

The vendors you represent here are just amazing. The ones have purchased from are very efficient.

Date of experience: December 15, 2024
Oklahoma
1 review
0 helpful votes
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Hey!
March 19, 2025
Updated review

Hey! The checkout screen said that I would owe a bit over $30, BUT the confirmation screen says that I will be charged $41.60. This is an UGLY way to do business.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2025

Shipping cost is way too much!
January 27, 2025
Previous review

Shipping cost is way too much! Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Date of experience: January 17, 2025
New Hampshire
1 review
0 helpful votes
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Easy and quick, I've had nothing but good experiences with Alibris.

Date of experience: March 9, 2025
New York
1 review
0 helpful votes
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Very nice, lots of good deals on rare and hard-to-find books

Date of experience: March 9, 2025
New York
1 review
0 helpful votes
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Book Order
March 19, 2025

I am pleased with the service delivery of the book I ordered. I will order from there again. The delivery came in a good amount of time.

Date of experience: March 9, 2025
New Jersey
1 review
0 helpful votes
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I was delighted to find this copy of the revised edition - in Very Good condition. I look forward to its delivery.

Date of experience: March 9, 2025
California
1 review
0 helpful votes
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Lost the book, never read
March 19, 2025

I lost the book, I looked it over but it wasn't what I wanted, I want a book on brain chemistry, psychiatry for the lay msn

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 9, 2025
Illinois
1 review
0 helpful votes
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Golf book I wanted to read
March 19, 2025

Ordered the book and received it. I don't know what else needs to be said. Book came in like new condition.

Date of experience: March 9, 2025
Maine
1 review
0 helpful votes
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I could not find the first book I tried to order
March 19, 2025
Updated review

I could not find the first book I tried to order. Maybe it was sold while I was searching for a second book. Actually this proved to be better.

Date of experience: March 9, 2025

Packing materials
March 13, 2025
Previous review

All aspects went well but the packing material was bulky and can not be recycled. It also is a nuisance for the USPS.

Date of experience: March 2, 2025
Missouri
1 review
0 helpful votes
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Excellent service.
March 19, 2025

I happily recommend Alibris and will use it in lieu of other, larger such services in the future. I have received excellent service from Alibris.

Date of experience: March 9, 2025
Iowa
1 review
0 helpful votes
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Book with additional word
March 19, 2025

Contacted Alibris, replaced it with no questions. The extra word was opposite inside, at the beginning at the end of many different words.

Date of experience: March 9, 2025
Illinois
1 review
0 helpful votes
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Shipping variations
March 19, 2025

I ordered four books from four different sellers, all shipped by USPS. Three books were packed well, in sturdy envelopes, and were delivered very quickly, all arriving on the same day a few days later. (A+) The fourth book (*******-1) took about an additional week to receive. This fourth book was also very poorly packed, a hard cover book dropped in a thin plastic bag more befitting a current magazine, which allowed the corners to get damaged. (D)

Date of experience: March 9, 2025