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We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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Received in timely fashion in very good condition. Bought this, my second copy, to share with friends— because it is an important book that more people need to read. It will change most people's understanding of history as well as current events.
Pleased with my purchase. My book order arrived in good condition as described and it is exactly what I was looking for.
Appreciate the cancellation notice. It's ridiculous to require 50 characters!
I updated my credit card information and ordered my book with no problems.
Love this website- like to buy from small, independent book sellers
Item as described, shipped in a timely manner. (Why does the review have to be a certain length? I said what I needed to say without the required additional characters. It's a disincentive to people to require a certain number of characters to leave a review!)
I am in love with Alibris. I wish she was free to marry me. Cheers.
The vendors you represent here are just amazing. The ones have purchased from are very efficient.
Hey! The checkout screen said that I would owe a bit over $30, BUT the confirmation screen says that I will be charged $41.60. This is an UGLY way to do business.
Shipping cost is way too much! Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Easy and quick, I've had nothing but good experiences with Alibris.
I am pleased with the service delivery of the book I ordered. I will order from there again. The delivery came in a good amount of time.
I was delighted to find this copy of the revised edition - in Very Good condition. I look forward to its delivery.
I lost the book, I looked it over but it wasn't what I wanted, I want a book on brain chemistry, psychiatry for the lay msn
Ordered the book and received it. I don't know what else needs to be said. Book came in like new condition.
I could not find the first book I tried to order. Maybe it was sold while I was searching for a second book. Actually this proved to be better.
All aspects went well but the packing material was bulky and can not be recycled. It also is a nuisance for the USPS.
I happily recommend Alibris and will use it in lieu of other, larger such services in the future. I have received excellent service from Alibris.
Contacted Alibris, replaced it with no questions. The extra word was opposite inside, at the beginning at the end of many different words.
I ordered four books from four different sellers, all shipped by USPS. Three books were packed well, in sturdy envelopes, and were delivered very quickly, all arriving on the same day a few days later. (A+) The fourth book (*******-1) took about an additional week to receive. This fourth book was also very poorly packed, a hard cover book dropped in a thin plastic bag more befitting a current magazine, which allowed the corners to get damaged. (D)
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

