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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Advertised video was ordered, but later determined to not be in stock. Disappointed with the lack of organization and record keeping.
It went from Blaine, Washington to Illinois to Nevada to 2 places in California, then back to Seattle, Washington and finally to me in Anchorage, Alaska. It took 4 weeks for some mysterious reason.
The book arrived promptly and in excellent condition. Thanks!
Your site is very user friendly and it took me less than five minutes to find the book that I was searching for. Thanks!
Can't compare price + shipping easily esp when ordering multiple books. Also, hard to find series of books. Had to use Amazon to do that, then switch to Alibris to place orders for individual books.
I thought it would be difficult to find books on Christian Counseling, even on Alibris. You had all three books I was looking for.
Easy to find the books that are suggested reading for my Christian Counseling class. And it didn't break the bank.
Finding used books by author and title was quick. The images of the publications made it easy to see if my search was effective.
The ordering was easy. The shipping is expensive. The condition of a book I received was not as good as I expected. The spine is very stiff and I am concerned the pages will come loose
Lost my cart when I signed in. One book had disappeared off the site when I tried to find it again. Super frustrated. Signing in should not cause you to lose what's in your cart.
La compra fue relativamente facil.
No acepto la primera tarjeta.
I am disappointed with 2 of the companies that sell through Alibris. I appreciate how Alibris has handled the situations. They have been understanding and dependable in their handling of the situations.
I've had issues getting CDs shipped by other vendors for months until I found Allibris. CDs were packed and protected properly and the CD cases were delivered in one piece (no dents, cracks, or damages).
Great deals. Shipments are timely. Everything is in the condition stated online. Easy to find anything you need.
Connects all you book needs to quickly available sources. Love this.
I can find books that I can't find anywhere else, at good prices and always arrive in condition described. My favorite go to place for books.
You promised a $5.00 coupon if I gave my email address, which I did. I wanted to apply it to my purchase. When I could not find the coupon, I placed my order anyway, without the coupon code. NOT HAPPY.
Desired a used item, a Blu Ray, received on time and once again discovered used item in perfect condition, better than used rating would suggest. Big savings over brand new!
All disc information clearly conveyed. Easy to navigate site.
Love Alibris. I can always find what I'm looking for. Have sent books to fam as well. I fall in love with a new writer and get to ordering. Books are always in great condition.
Dorian
There were two similarly priced copies of the book. One was "good" and was the "recommended" copy. The other was "very good" but was not the "recommended" copy. This was confusing and cost you one star.
I couldn't find the spot to put in my coupon codes and Shipping is kinda a little outrageous costing 6x what I am spending just on paperback books
It first said shipping was $1.50 but at checkout it was $5.00
The experience was perfect right up to the request for comments request. These opinion surveys are overdone. My comments are the same every time. I'll let you know if they change.
Consistently convenient and easy so far except that I do not like taking the same survey over and over...
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

