Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,477
shipping
12,467
quality
12,461
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arkansas
1 review
0 helpful votes
Follow Louise A.
Unfollow Louise A.
Share Review
Report Review

Found what I was looking for and all in the USA. I have done business with you before and always happy with my orders.

Date of experience: May 1, 2025
New York
1 review
0 helpful votes
Follow Kate L.
Unfollow Kate L.
Share Review
Report Review

I had no trouble placing my order tonight. Everything went smoothly. Thank you.

Date of experience: May 1, 2025
California
1 review
0 helpful votes
Follow elizabeth h.
Unfollow elizabeth h.
Share Review
Report Review

Wonderful to find this rare book with you. Thank you for your years of serving readers.

Date of experience: May 1, 2025
Illinois
1 review
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

Smooth as Glass
May 12, 2025

Ordering the book from Albris was easy; delivery was speedy. The book arrived in the condition as described on the website.

Date of experience: May 1, 2025
Minnesota
1 review
0 helpful votes
Follow Nora W.
Unfollow Nora W.
Share Review
Report Review

Easy to navigate website, excellent selection, trustworthy.

Date of experience: May 1, 2025
South Carolina
1 review
0 helpful votes
Follow Renea E.
Unfollow Renea E.
Share Review
Report Review

Book as described
May 12, 2025

I ordered the book, it was shipped, I received it, I gave it to a friend. It was received as described and my friend was happy with the gift.

Date of experience: May 1, 2025
Maryland
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

Quick
May 12, 2025

Quick. Easy. Reasonable prices. I have had good experiences in the past and I would shop here again.

Date of experience: May 1, 2025
Washington
1 review
0 helpful votes
Follow Keri T.
Unfollow Keri T.
Share Review
Report Review

Quick shipping
May 12, 2025

The shipping was faster than originally stated. Books were in great condition. The shipping was faster than originally stated. Books were in great condition.

Date of experience: May 1, 2025
GB
1 review
0 helpful votes
Follow mark j.
Unfollow mark j.
Share Review
Report Review

Arrived on-date, exactly as promised
May 12, 2025
Updated review

It was important to get this as early as practical, and it arrived exactly on the date promised. Received via USPS, well packaged and in good condition (new). Thanks.

Date of experience: May 1, 2025

Books in even better condition than as-described.
February 25, 2025
Previous review

One item was out, as it was not a high-volume item. Refund was effortless and automatic. I subsequently ordered from different vendor, and all items arrived as promised. Pleasant experience, thanks.

Date of experience: February 15, 2025
Montana
1 review
0 helpful votes
Follow John C.
Unfollow John C.
Share Review
Report Review

Just what I ordered
May 12, 2025

Received promptly and was as described. Would use again. Thanks...

Date of experience: May 1, 2025
New Mexico
1 review
0 helpful votes
Follow sarah p.
Unfollow sarah p.
Share Review
Report Review

I was excited to find this book thank you! It was difficult to find in other places. The service was fast and helpful.

Date of experience: May 1, 2025
Texas
1 review
0 helpful votes
Follow Richard W.
Unfollow Richard W.
Share Review
Report Review

Not what I expected
May 12, 2025

I thought I was ordering the writings of Black Elk. Instead I received a play based on his writings. I have not read it yet.

Date of experience: May 1, 2025
Virginia
1 review
0 helpful votes
Follow Alan S.
Unfollow Alan S.
Share Review
Report Review

Good book...
May 11, 2025

I don't really want to leave a review, but I can't send a message to the retailer that I got the book without leaving a review so here it is..

Date of experience: May 1, 2025
Illinois
1 review
0 helpful votes
Follow Elizabeth M.
Unfollow Elizabeth M.
Share Review
Report Review

Exactly what I was looking for
May 11, 2025

I found alibris after searching for specific books I need for training. I was able to find the books I needed at fantastic prices. One book was $50 less than I was able to find anywhere else! One book did end up getting refunded, but the communication was great and everything went smoothly. Highly recommend.

Date of experience: April 10, 2025
North Carolina
1 review
0 helpful votes
Follow Katherine S.
Unfollow Katherine S.
Share Review
Report Review

Easy to find just what I want, and logging in was simple even though I had forgotten my password

Date of experience: May 1, 2025
Colorado
1 review
0 helpful votes
Follow Mary H.
Unfollow Mary H.
Share Review
Report Review

Excited to find my holistic health book club book for such a great deal. Look forward to seeing how quickly it will ship and see if I have found a great shop from which to order my books! Thank you!

Date of experience: May 1, 2025
California
1 review
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Share Review
Report Review

How Few Remain
May 11, 2025

I was able to get the book in a good amount of time and the book is in good condition. It has been a long time since I had reaa the book and I am glad that I was able to find it in such good condition. I hope that I can find more books in that good condition.

Date of experience: May 1, 2025
Washington
1 review
0 helpful votes
Follow William G.
Unfollow William G.
Share Review
Report Review

I bought a book series (6 books) and I order 5 of the paperbacks from 1 source thinking I would save shipping costs. Yeah right. You need to come up with an option that when someone orders multiple books from 1 seller the shipping costs are lower. So, had 5 different paperbacks sent separately from the SAME seller on the same order. Not too ecofriendly either.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 1, 2025
Texas
1 review
0 helpful votes
Follow Dale S.
Unfollow Dale S.
Share Review
Report Review

So far so good
It's my first time ordering with you!
I've heard good things!

Date of experience: May 1, 2025
New York
1 review
0 helpful votes
Follow Joseph D.
Unfollow Joseph D.
Share Review
Report Review

Good Efficient Service
May 11, 2025

Order was processed quickly and delivery came within expectations. Books were delivered in new condition as promised.

Date of experience: May 1, 2025