Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,019
value
12,485
shipping
12,475
quality
12,469
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Edward L.
Unfollow Edward L.
Share Review
Report Review

Alibris coupon had limitations not mentioned until I signed up

Date of experience: May 3, 2025
California
1 review
0 helpful votes
Follow Jennifer D.
Unfollow Jennifer D.
Share Review
Report Review

2 out of 3 books in better than stated condition; 1 out of 3 slightly overstated…but for $3, no complaints whatsoever. Happy to know Alibris is still supporting small book sellers!

Date of experience: May 3, 2025
Texas
1 review
0 helpful votes
Follow Simon W.
Unfollow Simon W.
Share Review
Report Review

I honestly was able to find everything I was looking for on Alibris! The shipping was more expensive than I had anticipated, but that's alright.

Date of experience: May 3, 2025
Indiana
1 review
0 helpful votes
Follow Beverly B.
Unfollow Beverly B.
Share Review
Report Review

Love to collect these chapter books. Never heard of Sophie Mouse.

Date of experience: May 3, 2025
California
1 review
0 helpful votes
Follow Anna L.
Unfollow Anna L.
Share Review
Report Review

Everything is priced perfect but shipping cost a little bit much

Date of experience: May 3, 2025
California
1 review
0 helpful votes
Follow NancyAnna D.
Unfollow NancyAnna D.
Share Review
Report Review

Always fast shipping, excellent descriptions, items received, and the exact condition as described on the website a wonderful website for book collectors

Date of experience: May 3, 2025
California
1 review
0 helpful votes
Follow Elizabeth M.
Unfollow Elizabeth M.
Share Review
Report Review

No complaints here!
May 13, 2025

My book came in very good condition. Some notes in pencil that can easily be removed. Overall, I've had a good experience with your company and will use you in the future if the need arrives.

Date of experience: May 3, 2025
Georgia
1 review
0 helpful votes
Follow Barbara B.
Unfollow Barbara B.
Share Review
Report Review

Everything is clearly displayed and there were many options to choose from. Than you!

Date of experience: May 3, 2025
Canada
1 review
0 helpful votes
Follow Shelley S.
Unfollow Shelley S.
Share Review
Report Review

After I'm gone
May 13, 2025

Very satisfied with the speed in which I got this book. Will order through you again. Good customer service.

Date of experience: May 3, 2025
Minnesota
1 review
0 helpful votes
Follow Stanley S.
Unfollow Stanley S.
Share Review
Report Review

Book to Enjoy
May 13, 2025

I ordered two books. My order was promptly packed and received. The books were in good condition. I am enjoying one at the moment and looking forward to reading the other. Alibris gives great service.

Date of experience: May 3, 2025
Ohio
1 review
0 helpful votes
Follow Derek P.
Unfollow Derek P.
Share Review
Report Review

Books are easy to find, quickly delivered, and arrive in good quality

Date of experience: May 3, 2025
Utah
1 review
0 helpful votes
Follow Lawrence S.
Unfollow Lawrence S.
Share Review
Report Review

Every time I have ordered books have arrived on time and in good condition.

Date of experience: May 3, 2025
North Carolina
1 review
0 helpful votes
Follow Mary E.
Unfollow Mary E.
Share Review
Report Review

It said 5.99 was the cost and I had a problem with my password and had to reset it. I got back on and the item almost doubled in price.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2025
Virginia
1 review
0 helpful votes
Follow ROBERT M.
Unfollow ROBERT M.
Share Review
Report Review

Fast and efficient
May 13, 2025

Fast and efficient. The pay option was appropriate. Thanks for convenience

Date of experience: May 3, 2025
California
1 review
0 helpful votes
Follow Vincent W.
Unfollow Vincent W.
Share Review
Report Review

I was looking for an art book that on other sites was $30 more. Alibis had a Great price on a used art book.

Date of experience: May 3, 2025
Kansas
1 review
0 helpful votes
Follow Sheila J.
Unfollow Sheila J.
Share Review
Report Review

Easy to use website and better price than other sites for the item.

Date of experience: May 3, 2025
Maryland
1 review
0 helpful votes
Follow Candice L.
Unfollow Candice L.
Share Review
Report Review

Very easy to order
May 13, 2025

Very easy to order. And also creating a account to make it easier for future orders.

Date of experience: May 3, 2025
Connecticut
1 review
0 helpful votes
Follow Norma C.
Unfollow Norma C.
Share Review
Report Review

I found it easy navigating to find what I was looking for and the ease of opening an account on a Trusted site.

Date of experience: May 3, 2025
Georgia
1 review
0 helpful votes
Follow Adam M.
Unfollow Adam M.
Share Review
Report Review

Books in great condition
May 13, 2025

I received both books on excellent condition. The one book wasn't exactly want I though but that is okay. The other book I have been wanting for years.

Date of experience: May 3, 2025
Kansas
1 review
0 helpful votes
Follow Julie A.
Unfollow Julie A.
Share Review
Report Review

Good shape
May 13, 2025

Ok though a little misrepresented somewhat. I thought it would have been published from the earliest publication date and not a newer edition.

Date of experience: May 3, 2025