Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Alibris is reliable, affordable, and dependable. I shop there for music, movies. Books, and digital products.
Easy and inexpensive. They have a good selection and have the book I need for my book club.
My book was as described and arrived without any trouble. I'm pleased and would consider ordering from this site again.
Satisfactory experience; as advertised. Arrived per schedule. Will purchase again when I need another book.
The changes in the determination of and the cost of shipping make it much more likely I will seek alternate suppliers
It's very nice to shop for and find books that are fairly priced. Today, I sent my sister and her husband a BD gift book that she is very interested in. Thank you Alibris!
Easy to find the movies and the condition I was looking for. I will be back!
It is a well made book. Great used book price. Good delivery to canada. Will shop here again. Frank zappa is my hero. I'm a 73 year old freak
Always quick and easy. The books I have received are always as advertised.
This is the place I buy my textbooks and never had a problem with any purchase.
Easy to order a book I was looking for at a great price so I bought it.
As with past Alibris orders I come to expect quality and I have not been disappointed.
Bob Marshall
Very straight forward and easy. Excellent price and shipping time! I will shop here again!
I got what I ordered, (a replacement for a lost library book) and delivery was expedient. The library was happy with the replacement Thanks!
This book was in immaculate condition despite it's rating of good! The shipping cost of $4.99 was a bit much considering it was not transported via priority shipping.
I forget if the book was described as in "good" or "very good" condition, but what arrived was so disgusting I had to throw it out immediately and wash my hands thoroughly thereafter. Just received an email offering a refund if I return the book, which I appreciate. Unfortunately, as I wrote, I threw the book out immediately, not wanting to have to touch it again. I've updated the date of the experience to indicate about when I actually received the book. The price was a little "too good" so I guess I should have been suspicious...
I did receive my order. It arrived about a week later (give or take a day or two). Thank you for the wonderful follow thru, Alibris!
The website itself was great. But it's a little frustrating to comparison-shop for a specific book, order it on Alibris, and several days later be informed the order has been canceled because the seller did not have the book in stock anymore.
Thank you so much for this- the book was packed with care and received as described. :) Very happy with the transaction and would buy from again.
Found exactly what i\I was looking for, very quickly and at a good price.
Found what I wanted right away, at a great price. As I usually do.
It was my first time ordering from Alibris. There was very prompt delvery of the book and the book arrived appearing as if in brand new condition.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

