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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,497
shipping
12,487
quality
12,481
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
4 reviews
1 helpful vote
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Easy to find what I'm looking for, and then some!
May 24, 2025
Updated review

Easy to find what I'm looking for, and then some! Almost every time I search for one book, I end up buying at least one more... today it was 3 more!

Date of experience: May 14, 2025

Love shopping for books on Alibris!
January 23, 2025
Previous review

Love shopping for books on Alibris! They always have what I'm looking for!

Date of experience: January 13, 2025
Australia
1 review
0 helpful votes
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Fast and easy
May 24, 2025

Fast and easy. Able to find the title I was looking for. Good postage.

Date of experience: May 14, 2025
Texas
1 review
0 helpful votes
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I don't receive my 5$ credit for signing up text there was not somewhere 59 place the promo code

Date of experience: May 14, 2025
California
1 review
0 helpful votes
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All Went Well
May 24, 2025

I received my book on time and in good condition. I will consider Alibris as a source for future purchases of books.

Date of experience: May 14, 2025
California
1 review
0 helpful votes
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Fine--everything was clear and logical.
If my published feedback contain my name, pls. Delete

Date of experience: May 13, 2025
Arizona
1 review
0 helpful votes
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Maine cooking
May 24, 2025
Updated review

Have Marjorie Standish first cook book, then moved to Tucson. Follow Tim Cotton on Facebook, have 2 of his other books enjoy reading them.

Date of experience: May 13, 2025

Had the cookbook I was looking The Tim Cotton books a added bonus

Date of experience: April 22, 2025
Massachusetts
1 review
0 helpful votes
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It is always simple and easy to find what I need at the best price on Alibris

Date of experience: May 13, 2025

It is always a pleasant experience to buy on Alibris: the book's condition and sale condition are clearly stated. Up to today, I have never had any bad surprises. I cross my fingers.

Date of experience: May 6, 2025
California
1 review
0 helpful votes
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Alibris has a great selection!
May 24, 2025

Alibris has a great selection! They have a quick and easy ordering process.

Date of experience: May 13, 2025
Pennsylvania
1 review
0 helpful votes
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New books, bargain price.
May 24, 2025

Some of the books I ordered were practically brand new, as described! The shipping costs do add up - so watch out for that as you order.

Date of experience: May 13, 2025
Florida
1 review
0 helpful votes
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Items all arrived in great condition and everything was shipped quickly! Looking forward to my next purchase!

Date of experience: May 13, 2025
Maine
1 review
0 helpful votes
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Positive Experience
May 24, 2025

The book shipped quickly and was in excellent shape for a used book! I would use this service again.

Date of experience: May 13, 2025
California
1 review
0 helpful votes
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Very Good = Fair
May 24, 2025

Hi One of the books that I ordered was listed as in Very Good condition but it's really only in fair condition with writing inside and stains on the outside. I've ordered from Alibris before and usually the descriptions are accurate but not this time!

Date of experience: May 13, 2025
Missouri
1 review
0 helpful votes
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Many options, great rating and book quality systems, and user-friendly site.

Date of experience: May 13, 2025
Illinois
1 review
1 helpful vote
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Easy to use amd navigate
May 24, 2025

Easy to use amd navigate. Clear information about prices and products.

Date of experience: May 13, 2025
Canada
1 review
0 helpful votes
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Awful experience
May 24, 2025

Too long time for delivery, delayed and have not access to the track information, making me mad. Too long time for delivery, delayed and have not access to the track information, making me mad Too long time for delivery, delayed and have not access to the track information, making me mad

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2025
California
1 review
1 helpful vote
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Amazing used books
May 24, 2025

I love shopping here bc they always have what i want for such a good deal and second hand! I try to buy as much second hand things as i can! The books always arrived fast and in the condition described!

Date of experience: May 13, 2025
Oregon
1 review
1 helpful vote
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Love ordering from alibris!
May 24, 2025

They are always fast in their shipping, great in pricing, and the books in good condition!
They are my go-to for ordering books!

Date of experience: May 13, 2025
Kansas
1 review
1 helpful vote
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Should I get a shipping reduction since all are from a single source?

Date of experience: May 13, 2025
Colorado
1 review
1 helpful vote
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Great service
May 24, 2025

I was having trouble finding an older book, I looked at libraries and bookstores. I found it here and received it fast! Thank you.

Date of experience: May 13, 2025
Tennessee
1 review
1 helpful vote
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Goodwill, I love it
May 23, 2025

Goodwill, I love it. God Bless You! Good books, great prices and helping folks out.

Date of experience: May 13, 2025