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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,456
shipping
12,446
quality
12,440
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Experiencing Jesus
June 3, 2025

I loved the book in awesome condition and as described thank you so much i am still studing it because it was for 52 weeks but im loving every second of it. 🙏🏻

Date of experience: April 9, 2025
North Carolina
1 review
0 helpful votes
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Excelente precio.
June 3, 2025

Buenas condiciones y buenas precio. Me ha servido mucho para estudiar, asi que me sir to satisfecha con mi compra.

Date of experience: May 24, 2025
Michigan
1 review
0 helpful votes
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Easy to use
June 3, 2025

Easy to use. Found what I wanted. Am pleased. Prices were great

Date of experience: May 24, 2025
New York
1 review
0 helpful votes
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Quick and easy, everything was there for me to order. Thanks you

Date of experience: May 24, 2025
New York
1 review
0 helpful votes
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Great Deal
June 3, 2025

Item almost like new...
And affordable so that i way able to enjoy and have an experience that is worth it..

Date of experience: May 24, 2025
Arizona
1 review
0 helpful votes
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Easy and fast
June 3, 2025

Easy and fast. Lots of choices for an out-of-print book. This is my first time ordering through Alibris. I do not normally order used books online, so I will see how very good is "very good".

Date of experience: May 24, 2025
Canada
1 review
0 helpful votes
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Site is very user-friendly, offers a large variety of options.

Date of experience: May 24, 2025
Illinois
2 reviews
0 helpful votes
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May 2025 book order
June 3, 2025
Updated review

All rec'd as expected in relatively timely manner; like the Albris experience for used books; wish it was easier when ordering multiple books to 1) order from same seller and 2) reduce shipping charges from same location; otherwise I really like Alibris and have recommended to others!

Date of experience: May 24, 2025

See title. I love the site and how well it works. One addition I would like is an easier wwy to buy multiple books from the same location and reduce shipping costs. Otherwise like albiris.

Date of experience: July 24, 2024
North Carolina
1 review
0 helpful votes
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Fast & Inexpensive
June 3, 2025

I saved a lot of money buying this text book used. Shipping is fast! I will definitely use this site again.

Date of experience: May 24, 2025
Washington
2 reviews
3 helpful votes
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Book arrived on time
June 3, 2025
Updated review

My order was received on time. I find it annoying, however, to be sent an email purporting to be a simple request for confirmation of receipt of my order, only to discover that it is in reality a form compelling me to give a review that commands me to write at least 100 characters! Fool me once, shame on you.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 24, 2025

Alibris is a great site for books, rare and otherwise
May 10, 2025
Previous review

Alibris is a great site for books, rare and otherwise. They're my go-to for myself and gifts for family.

Date of experience: April 30, 2025
Colorado
1 review
0 helpful votes
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I love that you have the book I need that is hard to get. Thanks!

Date of experience: May 24, 2025
Georgia
1 review
0 helpful votes
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Great prices
June 3, 2025

I ordered six of the same book for gifts. Even though they were used, they looked new. I am very happy with Alibris.

Date of experience: May 24, 2025
Wisconsin
1 review
0 helpful votes
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Try to search out the location within Milwaukee where the book was being sold from what store location no one what's knowledgeable to help me

Date of experience: May 24, 2025
Massachusetts
1 review
0 helpful votes
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Pre-filled all of my necessary information, so it literally took me a minute to find the book and order it.

Date of experience: May 24, 2025

Like clockwork
May 9, 2025
Previous review

Book was delivered on time, arrived in fine condition, and was exactly as described. The experience was painless and professional in the highest degree. Highly recommend Alibris and their commitment to continuous improvement of the process.

Date of experience: April 29, 2025
Arizona
1 review
0 helpful votes
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Find my book
June 3, 2025

I was concerned I hadn't received the book. But when I picked up the mail next day, there it was. Thank you so much.

Date of experience: May 24, 2025
New York
1 review
0 helpful votes
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Easy to purchase
June 3, 2025

Easy to purchase. Clear and concise description. Return customer.

Date of experience: May 24, 2025
California
1 review
0 helpful votes
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Mystery solved
June 3, 2025

You had the book cover I wanted, done by a special artist a long time ago. That was the mystery I got the answer to.

Date of experience: May 24, 2025
California
1 review
0 helpful votes
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It was quick and easy check out and processing. All items on Wishlist are updated regularly.

Date of experience: May 24, 2025
New York
1 review
0 helpful votes
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I was not able to obtain the quality of the order and not sure I should proceed.

Date of experience: May 24, 2025
Connecticut
1 review
0 helpful votes
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Quality Item; Less than Desirable Service.
June 3, 2025
Updated review

I received the book as ordered, but it took longer than the estimated time. The description was accurate. EMails written were not replied to by the seller.

Date of experience: May 24, 2025

Book received, but responses less than desirable.
April 24, 2025
Previous review

I received my book, 24 days after ordering; 19 days after shipping; only 1 out of 3 emails answered;
A tracking number was given, but USPS had no record of it.

Date of experience: April 14, 2025