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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Someone needs to fix the webpage for the Duran Duran (1981) CD. When you select the recommended iteration of this item for $3.99 (top of the page), your choice will stay true until you begin the payment entries, after that the item you are purchasing switches to HPB's Duran Duran-New Moon on Monday-New Moon on Monday / Tiger Tiger-Capitol Records-B-5309-Canada-Nm / N, which is a totally different Duran Duran offering on 7" vinyl, though at the same price as the other on CD. I recently received the latter when I ordered the former and thought it was my mistake, but upon trying to reorder the correct item, I see the functionality of the webpage was actually the culprit, as I almost accidently reordered the same incorrect item again! And would have, had I not noticed the item title switch. Subsequently, I had to select one of the other vendors (not HPB, a. K. a. Half Price Books) offering the CD at a higher price, to ensure the item still displayed as 'Duran Duran (1981) Duran Duran CD' when I completed the purchase. I'm still not entirely sure the correct item will be shipped but we'll see.
So far, so good, but I'll know more when I receive the items. I ordered a CD a few weeks ago and sent it back because it was a duplicate (i. E. the same CD was listed under two different names) of which I had purchased both and subsequently, wanted to return one of them. I was not happy that I had to pay the return postage even though 'technically', I was sent the 'correct' items.
Easy to find books, offers a variety of conditions and prices, also I can choose a bookseller closer to me geographically to reduce fossil fuel use.
I have been buying from Alibris for decades. Anything I find on bookfinder.com, I usually buy through Alibris. Thank you for a very consistent experience over the years.
Purchase processing is easy, the available products are ample and the pricing very favorable.
I am a regular customer and appreciate access to the wide variety of items used to broaden my
Horizons and deepen understanding.
Relatively simple process that involved searching to match title and author which was accomplished easily and efficiently.
Always fast ordering. Always prompt shipping & delivery. Appreciate the wonderful service and vast range of material available.
Have used Alibris for many years. Always quick selection & checkout. Any problems usually fairly quickly settled.
I got the book I ordered in the condition it was stated to be in by the seller, and it was delivered a little sooner than anticipated. I couldn't be happier.
I found what I came for, and I am happy about it. For serious..
Website is really easy to read, no ads, nothing to slow down any page. Fast loading pages and no distractions are really key to staying focused to look up books.
My annual purchase of used books is in the $1000's.
Alibris isn't competitive due to shipping costs. Even when 2 items are bought from the same store, the shipping cost is the same. That lowers incentive.
Find a way to streamline and lower shipping costs.
Great selections, website easy to navigate. Only issue I have is being nagged to keep writing s lengthy review here. Otherwise, terrific.
Love, love, love the selections. Alibris also carries documents and research.
The shipping time is fast and prices are great, especially for CD's. The website could get an update but the quality and ease of use makes up for it!
Everything has been shipped fast, mostly high quality, and there are great prices for CD's
I found an old book that I was looking for. It was a used book but it.was in goor condition it looked almost new, Also the price was good so I was pleased.
Great Company with the best selections. Having different shipping and billing addresses is a challenge with this website. I wish it were clearer and easier.
A Rare Find thanks to Alibris. I've been looking for this book for years all for the very last piece where he gives advice to a young writer..
I ordered a book from Alibris because I've always had good experiences with Alibris in terms of price and product quality. Alibris came through for me again.
Wonderful selections on older books - author I love. Found a book exact match book for friend. (Would love to understand consolidating shipping -- on low cost used books).
The book was rated fair and what I received was, to my eye, very good. It arrived quickly and I am still a happy customer. Thank you all involved.
Easy, clear, multiple choices. Great for old people gifting others books without going to the shops as well as the post office.
Seem less purchase at a distance.
I found a used book from Alibri that wasn't on any large retail sites and it was so affordable and was delivered to me within a week. Highly recommend
This buisness allowed me to purchase a textbook for way less than I would have through other Comapanines. It also allowed me to find an edition of a book that was out of stock/harder to find in most cases. I appreciated the fact that ther were considerate abour the cost. I wish that the button for choosing shipping options was made clearer. I felt that I was not given the opportunity to choose for myself. I was not provided with a clear estimate of arrival, and there was no tracking number provided. I and to click 2-3 other links to find the wheabouta of my package through another site.
Found site a bit cumbersome and oddly difficult to navigate. However, that said, I will remain an occasional user based on multiple offers of availability and conditions.
It would be nice if there was a way to list 2-3 books and see if any bookseller has all of them in stock, to save on combined shipping.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

