Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It would help if I could sort by book seller. I would have purchased more but the shipping costs exceeded the value of the books. If I could have lumped everything into one seller it would have helped.
Missed the free shipping code somehow. Otherwise happy with alibris. Mom and Pop stores are still my favorites.
It took less than 2 minutes to find the book and place my order.
There was a $1.00 savings, it did not appear in the total
Web site is not easily navigable. But figured it out and was just fine.
My books usually arrive in a timely manner & are in good shape.
There should be a shipping discount when odering books from the same site, rather than 3.99 per book. I ended up buying the books I wanted elsewhere because they were only a dollar or two more and had free shipping.
I returned to buy a book from you because on my first order the person who received the order called me to verify if I truly ordered 2 copies I had only ordered 1) I appreciated that so very much THANK YOU
Good movies at fair prices with coupons and special sales.
I truly find Alibirs to be the number one option when it comes to online bookstores. You directly support the book company while keeping Alibris as the mediator.
Ease of use searching for book and helpful reviews/feedback on condition
For a student of theology, this is an exceptionally good resource for hard to find and rare books on spiritual matters.
I always find what I'm looking for on Alibris and receive my orders promptly and just as described.
Very easy to order a replacement copy for an out-of-stock item!
Very efficient way to find used books, and to save the planet by buying them rather than new ones!
Great site to find good used books at a reasonable price
$12 for shipping books is too expensive! Im trying to get away from amazon but I just spent as much in shipping as I spent on the books. Amazon prime ships for free so not sure Id use this sight again.
Easy to find the hard-to-find books I was looking for.
The books I order are exactly like they are described. I have always been very satisfied with this company.
I have been ordering books from Alibris for many years and I am delighted with the price and condition of the books I receive.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

