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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,477
shipping
12,467
quality
12,461
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Books were easy to find, to determine their condition, and check out was not clumsy.

Date of experience: February 5, 2021
Oklahoma
1 review
0 helpful votes
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February 5, 2021

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Date of experience: February 5, 2021
Illinois
1 review
0 helpful votes
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Great, except I wanted to go back & look for another book before I completed check out, but I couldn't figure out how to do it.

Date of experience: February 5, 2021
New Hampshire
1 review
0 helpful votes
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I'm deferring to alibris as an option to amazon. The site has been great.

Date of experience: February 5, 2021
Texas
1 review
0 helpful votes
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I am impresses with the variety of books that you have.
Thank you!

Date of experience: February 5, 2021
California
1 review
0 helpful votes
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I dislike the "bait and switch" $5 coupon offer for signing up for newsletters, etc. True, I did get a $5 coupon, but it is useless unless I spend $50 or more. I would like to be removed from your newsletter distribution list.

Date of experience: February 5, 2021
California
1 review
0 helpful votes
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Excellent company
February 5, 2021

Excellent company. I always find what I'm looking for.

Date of experience: February 5, 2021
Virginia
1 review
0 helpful votes
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Excellent experience overall
February 5, 2021

Excellent experience overall. Easy to find items and for a good price!

Date of experience: February 5, 2021
California
1 review
0 helpful votes
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:)
February 5, 2021

:)

Date of experience: February 5, 2021
Illinois
1 review
0 helpful votes
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OK, but a lot of the books seemed unreasonably priced. $130 for a $15 book?

Date of experience: February 5, 2021
Arkansas
1 review
0 helpful votes
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Easy to find what the book and easy checkout process.

Date of experience: February 5, 2021
Michigan
1 review
0 helpful votes
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Fast transaction, everything is great, but it's a pretty clunky interface with massive fonts, no pics, etc.

Date of experience: February 5, 2021
Florida
3 reviews
0 helpful votes
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The website is easy to navigate and easy to shop on!

Date of experience: February 5, 2021
Missouri
1 review
0 helpful votes
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I found the books I loved for my great nieces and hope they love them as much. One of the nieces plays with her princesses and has different voices for each character.

Date of experience: February 5, 2021
Finland
1 review
0 helpful votes
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No confusion with either the product itself nor with the shipping information. Everything worked as it should've..

Date of experience: February 5, 2021
New York
1 review
0 helpful votes
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I like the suggested copies and save on alternate copies features.

Date of experience: February 5, 2021
California
1 review
0 helpful votes
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Slow Shipping
March 7, 2021

Great price, but shipping is taking longer than expected and I was not sent tracking info. When I contacted the seller they were not helpful. They said I would receive shipping info once the item was shipped. I placed the order on the 25th of January. The website says it was shipped on the 26th and could arrive by Feb 6th. Still no tracking info.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 5, 2021
New York
1 review
0 helpful votes
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Options clearly laid out, new, used, etc. and condition of book, reviews of sellers.

Date of experience: February 5, 2021
Minnesota
1 review
0 helpful votes
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I don't want to shop Amazon anymore
February 5, 2021

I don't want to shop Amazon anymore. It was great to find what I wanted here, and the check out was easy. Thank you!

Date of experience: February 4, 2021
California
1 review
0 helpful votes
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I never received the $5.00 coupon to apply to my order.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2021