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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,015
value
12,425
shipping
12,415
quality
12,409
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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So far, everything has been first rate
February 18, 2021

So far, everything has been first rate. I am especially impressed by the number of participating sellers.

Date of experience: February 18, 2021
California
1 review
0 helpful votes
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Love Alibris because you can find anything and at a great price too!

Date of experience: February 18, 2021
Texas
1 review
0 helpful votes
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This may be a bookseller issue, but I'm now ordering a book for the third time due to the first 2 being cancelled because it apparently didn't actually exist. Changed sellers, so I'm hoping this one sticks.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2021
South Africa
1 review
0 helpful votes
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Always a pleasure dealing with Alibris
February 18, 2021

Always a pleasure dealing with Alibris - tried and trusted

Date of experience: February 18, 2021
California
1 review
0 helpful votes
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Format to enter info needs some attention. I could not see what I was typing there, doesn't show. Had to then renter all, a few times.

Date of experience: February 18, 2021
Colorado
2 reviews
0 helpful votes
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It took 4 tries I could not use debit card only credit card. Did not notice no debit card.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2021
Virginia
2 reviews
0 helpful votes
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Alibris found an out-of-print book that I had lusted after for ages. They finally found it after nine years. It was worth waiting for, trust me.

Date of experience: February 18, 2021
Washington
1 review
0 helpful votes
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These prices!
February 18, 2021

These prices! Wow! I will definitely be checking here first instead of my campus bookstore in the future.

Date of experience: February 18, 2021
Utah
1 review
0 helpful votes
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Thank you
February 18, 2021

Thank you. We love being able to find precious (to us) out of print books through Alibris!

Date of experience: February 18, 2021
Kansas
1 review
0 helpful votes
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I had a terrible time yesterday and gave up.

Apparently I signed up some years ago; I used the change password button and email, but when I entered the new password, I still could not get in.

Date of experience: February 18, 2021
New Mexico
1 review
0 helpful votes
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I have used Alibris for years and will continue to do so.

Date of experience: February 18, 2021
New Mexico
1 review
0 helpful votes
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Easy and precise, though I do wish that the shipping totals were less.

Date of experience: February 18, 2021
New York
1 review
0 helpful votes
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I like the option of choosing which seller to purchase from.

Date of experience: February 18, 2021
Missouri
1 review
0 helpful votes
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Important information made clear and an easy process

Date of experience: February 18, 2021

Important information made clear and an easy process
February 4, 2021
Previous review

Important information made clear and an easy process

Date of experience: February 3, 2021
New Jersey
1 review
0 helpful votes
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Great experience fast easy check out with lots of options available for the same titles I am able to order books located close to me which speeds up shipping

Date of experience: February 18, 2021
Canada
1 review
0 helpful votes
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Finding some older books not available elsewhere, and reasonable pricing.

Date of experience: February 18, 2021
Indiana
1 review
0 helpful votes
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Should be able to edit your credit card info from your profile settings

Date of experience: February 18, 2021
Massachusetts
1 review
0 helpful votes
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I love this site
February 18, 2021

I love this site. If free shipping could happen a tab bit faster i would love that lol

Date of experience: February 18, 2021
Texas
1 review
0 helpful votes
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I really enjoy shopping with you
February 18, 2021

I really enjoy shopping with you. I am so happy to be able to find books that are no longer in print. Its just like going to the library. Thanks for all you do.

Date of experience: February 17, 2021
Pennsylvania
2 reviews
0 helpful votes
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Quick and easy to find multiple sellers of a book with all conditions for sale.

Date of experience: February 17, 2021