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Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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In the finishing up stage, where you change the means of payment your website is difficult to use. Because of this it took me three tries to submit the order.
Ordering online was quick & easy. The selling price was VERY good, compared to other online book sellers.
Quick and easy. Found my book at a good price. Will look for more. Thank you.
Found what I was looking for at a reasonable price.
Shipping is too high. Combined shipping doesn't get a discount. And when you say free shipping the book cost is higher. Shame.
Would be five star but cannot see a "submit" button on my browser until all fields have been answered. Would be four star, but then I see I have to agree to have my rating shared on public websites before I can submit it.
I noticed upon checkout that I was charged a shipping fee for each item I ordered. Its very costly for me.
Quick and easy earned five start! But confusing shipping therms almost made me NOT to complete my order, this a lost star. The confusion was about "free shipping," which was supposed to show after I add $40 worth of books. Once I added $40+ worth of books the shipping hasn't changed to free until the final step (after I logged into PayPal). There's definitely disconnect here...
Sometimes the shipping is so slow when the book arrives I've forgotten I even ordered it, and sometimes the book arrives in a timely manner. But the price is right and a good book is a joy whenever it arrives.
Had the best price for the book I wanted, hopefully it's reliable and comes in alright.
Books received in a timely manner in excellent condition. Thank you!
Great selection of books, but your web services leave much to be desired. I was not able to check out after putting a book in my cart, so I had to contact your help people, who suggested resetting my browser due to some unspecified "glitches". That worked. But about a year ago I had another problem, where whatever your website software was doing, it was not able to send anything to my comcast email address--which I've used for 18 years. This was never resolved, forcing me to create a gmail account. Your web people were distinctly unhelpful.
I can always count on Alibris to find books that are out of print or hard to find. And the prices are amazing.
Simple, intuitive ordering, easy-to-follow competitive pricing
I'd like to see the estimated delivery date when I place my order.
The amount of flipping back and forth/changing pages/opening new tabs necessary to place a large order is extremely annoying. The website is badly designed. My problem is *not*, repeat, NOT with Alibris' service in terms of books but in terms of the horrible website user experience. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members