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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,379
shipping
12,369
quality
12,363
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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Good selection
May 3, 2021

Good selection. They have some hard to find books.

Date of experience: May 3, 2021
Utah
1 review
0 helpful votes
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I noticed upon checkout that I was charged a shipping fee for each item I ordered. Its very costly for me.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Idaho
1 review
0 helpful votes
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Quick and easy earned five start! But confusing shipping therms almost made me NOT to complete my order, this a lost star. The confusion was about "free shipping," which was supposed to show after I add $40 worth of books. Once I added $40+ worth of books the shipping hasn't changed to free until the final step (after I logged into PayPal). There's definitely disconnect here...

Date of experience: May 3, 2021
Alaska
1 review
0 helpful votes
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Sometimes the shipping is so slow when the book arrives I've forgotten I even ordered it, and sometimes the book arrives in a timely manner. But the price is right and a good book is a joy whenever it arrives.

Date of experience: May 3, 2021
Georgia
1 review
0 helpful votes
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Good and easy had the book available. Quick process

Date of experience: May 3, 2021
Illinois
1 review
0 helpful votes
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Had the best price for the book I wanted, hopefully it's reliable and comes in alright.

Date of experience: May 3, 2021
Ohio
1 review
0 helpful votes
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Books received in a timely manner in excellent condition. Thank you!

Date of experience: May 3, 2021
Colorado
1 review
0 helpful votes
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Great selection of books, but your web services leave much to be desired. I was not able to check out after putting a book in my cart, so I had to contact your help people, who suggested resetting my browser due to some unspecified "glitches". That worked. But about a year ago I had another problem, where whatever your website software was doing, it was not able to send anything to my comcast email address--which I've used for 18 years. This was never resolved, forcing me to create a gmail account. Your web people were distinctly unhelpful.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
New Jersey
2 reviews
0 helpful votes
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I can always count on Alibris to find books that are out of print or hard to find. And the prices are amazing.

Date of experience: May 3, 2021
Ohio
1 review
0 helpful votes
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Simple, intuitive ordering, easy-to-follow competitive pricing

Date of experience: May 3, 2021
Hawaii
1 review
0 helpful votes
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I'd like to see the estimated delivery date when I place my order.

Date of experience: May 3, 2021
Illinois
1 review
0 helpful votes
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The amount of flipping back and forth/changing pages/opening new tabs necessary to place a large order is extremely annoying. The website is badly designed. My problem is *not*, repeat, NOT with Alibris' service in terms of books but in terms of the horrible website user experience. Thank you.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 2, 2021
Canada
1 review
0 helpful votes
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I have used this site for over 15 years. I keep coming back.

Date of experience: May 2, 2021
Philippines
1 review
0 helpful votes
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Very good search conducted
May 3, 2021

Very good search conducted. Happy with inclusion of sort options. Hopefully, all sellers will place description of the books for better shopping choice.

Date of experience: May 2, 2021
Colorado
1 review
0 helpful votes
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I would prefer to know the total cost upfront rather than having items (shipping and tax) included as "add-on."

Date of experience: May 2, 2021
Colorado
1 review
0 helpful votes
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Excellent selection
May 3, 2021

Excellent selection. Great customer service.

Date of experience: May 2, 2021
Indiana
1 review
0 helpful votes
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Easy to find books
May 3, 2021

Easy to find books. Easy to order. Like Alibris as a business.

Date of experience: May 2, 2021
Iowa
1 review
0 helpful votes
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Have difficulty remember ing password and could not compare prices including shipping

Date of experience: May 2, 2021
Minnesota
1 review
0 helpful votes
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Alibris generally has the book or textbook I am searching and at an affordable price.

Date of experience: May 2, 2021
California
1 review
0 helpful votes
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I have been looking for this book for a while. I am happy to have found it here.

Date of experience: May 2, 2021