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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,015
value
12,433
shipping
12,423
quality
12,417
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Just ordered
May 8, 2021

Just ordered. Hasn't been received so I can't really comment on that. Would be great if you would give explanation of book grading

Date of experience: May 7, 2021
Utah
1 review
0 helpful votes
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I've shopped Alibris for years
May 8, 2021

I've shopped Alibris for years. This is usually my first stop when seeking certain materials.

Date of experience: May 7, 2021
Georgia
1 review
0 helpful votes
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I'm ordering the same book from a different seller as the first one was lost in the mail. Hopefully I will receive this one. Otherwise, I am very happy with the purchase I have made.

Date of experience: May 7, 2021
Minnesota
1 review
0 helpful votes
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Generally good but for CD audiobooks information provided could be clearer such as abridged/unabridged and format.

Date of experience: May 7, 2021
Georgia
1 review
0 helpful votes
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Always found what I'm looking for at a price that exceeds the expected savings!

Date of experience: May 7, 2021
Alaska
1 review
0 helpful votes
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Thank you for making this experience so enjoyable.

Date of experience: May 7, 2021
Nevada
2 reviews
0 helpful votes
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Just looking for some Big Bands to add to my collection - duckduckgo - click - click - done.

Date of experience: May 7, 2021
Pennsylvania
1 review
0 helpful votes
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Just placed my first order
May 8, 2021

Just placed my first order. Hard to have an opinion until i see how your shipping goes. Thank you.

Date of experience: May 7, 2021
Canada
1 review
0 helpful votes
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Using my credit card was impossible! Wouldn't accept postal code in format specified and would not accept some credit card details as specified. Will not order again!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2021
New York
1 review
0 helpful votes
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Difficult to order if I forget password. Difficult to navigate site.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 7, 2021
Texas
2 reviews
0 helpful votes
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Love that when I am looking for any book I can find it with you.

Date of experience: May 7, 2021
California
1 review
0 helpful votes
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After struggling with other sites to purchase a difficult to find book, this site was a breeze.

Date of experience: May 7, 2021
Oregon
1 review
0 helpful votes
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It was very confusing that the correct shipping total was not shown until the final checkout.

Date of experience: May 7, 2021
California
1 review
0 helpful votes
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Quick and easy to shop with multiple options of the same product at magnificent prices.

Date of experience: May 7, 2021
Michigan
1 review
0 helpful votes
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Hard to sign in
May 7, 2021

Hard to sign in. I had to re-enter my email 6 times

Date of experience: May 7, 2021
California
1 review
0 helpful votes
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Books have been arriving earlier that expected, to my delight.

Date of experience: May 7, 2021
Virginia
1 review
0 helpful votes
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You had the books I wanted at good prices. I appreciate your dependable service.

Date of experience: May 7, 2021
New York
1 review
0 helpful votes
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First time buyer...
May 7, 2021

First time buyer... This is a "test" run for me... if i receive the book in a timely manner with NO problems, i'm sure i will purchase MANY more. I have bought over 50 books this year from another site.

Date of experience: May 7, 2021
Illinois
1 review
0 helpful votes
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I have ordered a lot from here and so far pleased with service.

Date of experience: May 7, 2021
South Carolina
1 review
0 helpful votes
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You make it easy with the stored customer info,, thanks.

Date of experience: May 7, 2021