Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I would have rather waited to get my book to give this opinion
I have always loved the service with Alibris. It is the first place I look for any printed material.
I've gotten books through Alibris for over 10 years. They're a great source for books.
The ordering process was very quick & easy to follow. Will order from Alibris again.
Easy to find what I wanted, and easy to optimize the price with the shopping cart wizard.
Your website is well designed. I go out of my way to use vendors that are not part of amazon.
I found the book I was looking for at a reasonable price. I will be happy to get it.
Excellent details about each book, easy payment processing - excellent experience.
Love the selection and the multiple choices, I often buy for a Family reading group
I kept seeing information pop up periodically regarding free shipping, however, when it came to the screen where I needed to enter my credit card info, the shipping charges still showed upon on the order. I was hesitant to go any further, fearing I was going to get charged for shipping. It wasn't until I entered my credit card information and moved to the next screen that I was able to see the shipping charges no longer applied.
Pleasant to see great selection, competitive prices, great service, & doesn't censor books!
My Experience With You Was Grrrreat... Very Easy... Much Appreciated... No Headache... Definitely Buy Again... Looking for Season 7 Thank You!
It was easy. I compared prices with other places n this was less expensive
Super smooth checkout! I was happy to find the book my ND recommended for a much better price than any other online retailer! Thanks!
Overall, a good system. Only issue I had was with the two letter state abbreviation as I left a space at the end which caused the page to not process. Surprised there isn't a drop down menu of states to click on.
Left cart for an about an hour and everything disappeared. I understand its not possible to keep items in cart too long, but I didn't realize they would be gone in such a short time, and with no list of what I'd had in the cart. Shoot. Coupon was misleading. Purchased used books at full price with shipping, which is still a good value for me.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

