Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,456
shipping
12,446
quality
12,440
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Iowa
2 reviews
0 helpful votes
Follow Gina U.
Unfollow Gina U.
Share Review
Report Review

Great selection of books, great prices and there are always coupons!

Date of experience: July 27, 2021
Texas
2 reviews
0 helpful votes
Follow Roy N.
Unfollow Roy N.
Share Review
Report Review

Shipping cost were supposed to be free if over 40$ and I got charged. That's messed up!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 27, 2021
District of Columbia
1 review
0 helpful votes
Follow Mary B.
Unfollow Mary B.
Share Review
Report Review

Quick and easy; the ratings on the available objects were helpful

Date of experience: July 27, 2021
Florida
1 review
0 helpful votes
Follow Leigh U.
Unfollow Leigh U.
Share Review
Report Review

I can always find older decent books I cannot find elsewhere.

Date of experience: July 27, 2021
Tennessee
1 review
0 helpful votes
Follow Peter Q.
Unfollow Peter Q.
Share Review
Report Review

I always com back to alibris when looking for a used book!* *

Date of experience: July 27, 2021
West Virginia
1 review
0 helpful votes
Follow Taylor N.
Unfollow Taylor N.
Share Review
Report Review

Everything was so easy to find
July 27, 2021

Everything was so easy to find. Pages were user friendly. Love the variety

Date of experience: July 27, 2021
California
1 review
0 helpful votes
Follow Marcia A.
Unfollow Marcia A.
Share Review
Report Review

Shopping with alibis was fast, easy, and they had exactly what I was looking for.

Date of experience: July 26, 2021
Maryland
1 review
0 helpful votes
Follow Christopher P.
Unfollow Christopher P.
Share Review
Report Review

I wish the sellers could provide more info on the books they have for sale, as well as come photos of the book. This should be doable.

Date of experience: July 26, 2021
Florida
1 review
0 helpful votes
Follow LESLIE R.
Unfollow LESLIE R.
Share Review
Report Review

Irritated with shipping rates; mislead about shipping rates until you are about to pay

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 26, 2021
California
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

Fast, secure purchase of book I need. Thanks, Alibris!

Date of experience: July 26, 2021
Oregon
1 review
0 helpful votes
Follow Susan D.
Unfollow Susan D.
Share Review
Report Review

Overpriced...
August 25, 2021

Overpriced... I don't like Amazon, but I need an alternative that doesn't cost more.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 26, 2021
Alabama
1 review
0 helpful votes
Follow Arthur W.
Unfollow Arthur W.
Share Review
Report Review

You need to give me more time to shop before you delete everything I have in my cart.

Date of experience: July 26, 2021
South Carolina
2 reviews
0 helpful votes
Follow Lauren L.
Unfollow Lauren L.
Share Review
Report Review

I thought I would get a shipping discount if I bought multiple books from the same seller, but so far that has never happened. It seems a shame to order 5 books from the same seller, knowing media mail is so inexpensive, and then still pay $3.99 shipping for each volume I order.

Date of experience: July 26, 2021
Massachusetts
1 review
0 helpful votes
Follow Theodore Z.
Unfollow Theodore Z.
Share Review
Report Review

The ordering process was easy and fast providing many options to buy. We'll see how the shipping works out.

Date of experience: July 26, 2021
New York
1 review
0 helpful votes
Follow Nicolette X.
Unfollow Nicolette X.
Share Review
Report Review

I found a lot books that I think will be very useful at great prices.

Date of experience: July 26, 2021
GB
1 review
0 helpful votes
Follow Francoise Q.
Unfollow Francoise Q.
Share Review
Report Review

You are shipping this book from the UK to me in the same UK. I am disappointed that you charged me an international rate.

Date of experience: July 26, 2021
Nevada
1 review
0 helpful votes
Follow Wendy V.
Unfollow Wendy V.
Share Review
Report Review

Great easy to find book and order
July 26, 2021

Great easy to find book and order. Hope it arrives in time for great-grandson's birthday

Date of experience: July 26, 2021
California
1 review
0 helpful votes
Follow Eleanor Q.
Unfollow Eleanor Q.
Share Review
Report Review

Had to repeat finding books and adding to cart when I couldn't find old password. Honestly, the site should remember what is in the cart

Date of experience: July 26, 2021
Puerto Rico
1 review
0 helpful votes
Follow Rebecca M.
Unfollow Rebecca M.
Share Review
Report Review

Excellent site, only concern is a possible delay. Last year shipping had a delay and books arrived one month after classes starded.

Date of experience: July 26, 2021
New York
1 review
0 helpful votes
Follow Chandra G.
Unfollow Chandra G.
Share Review
Report Review

Really easy to find what I was looking for, good pricing too!

Date of experience: July 26, 2021