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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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The response was excellent and I will tell my friends
Easy to figure out how to complete the ordering and payment process. The book I wanted was available.
Easy to find what I'm looking for, easy to order; terrific!
My online experience was user friendly and convenient
Super cheap prices, easy to reach the free shipping. There's always discounts. Couldn't be any happier
I found the best offer here at Alibris for my dvd! Better price and shipping than Amazon, Walmart, or Target! Thank you Alibris
Easy to find what I was looking for and great prices!
I never get the coupons off even after I spend the amount you say to receive it.
Are they just a come on to entice us to buy? Shannon Lenet
Totally easy, direct and no-nonsense, unlike amazon.
Easy lots of choices different condition different sellers
Found the movies I was looking for. Plus some I forgot and happy to have found.
It was good but it would be nice if a description of the book (contents) was included, not just the condition of the book.
Would not accept my credit card, saying that the billing address was incorrect. This was not true. Big waste of time. Had to use PayPal, which I avoid at all costs normally.
Was easy to move around the site. I think a few more genres should be added to the search list.
Site is easy to navigate. Options are clearly laid out.
Top Notch performance by staff and public in choosing this business over its competition.
I tried to order a book and had a previous account—no way to check out as a guest so I went through the rigamarole of adding an password and then I can't find my order so I went back through all my pages to get there. Really?
It was so easy! I decided to create an account. I will be back for more shopping. :)
Quick and easy to find the books I need for school
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

