Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,015
value
12,398
shipping
12,388
quality
12,382
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow william I.
Unfollow william I.
Share Review
Report Review

Great experience
September 5, 2021

Great experience. Updated my credit card info quickly and easily. Not all credit card companies do that, some are quite tedious. You're not. Congrats!

Date of experience: September 5, 2021
Florida
1 review
0 helpful votes
Follow Cindy J.
Unfollow Cindy J.
Share Review
Report Review

So far so good
September 5, 2021

So far so good. Hopefully it will not take long to be delivered

Date of experience: September 5, 2021
Nebraska
1 review
0 helpful votes
Follow Mark X.
Unfollow Mark X.
Share Review
Report Review

Easy order
September 5, 2021

Easy order. We'll see how quickly it gets delivered.

Date of experience: September 5, 2021
New York
1 review
0 helpful votes
Follow Ken H.
Unfollow Ken H.
Share Review
Report Review

Great selections and some of the best pricing for out of print and used books

Date of experience: September 5, 2021
Wisconsin
2 reviews
0 helpful votes
Follow Susan X.
Unfollow Susan X.
Share Review
Report Review

Website functioned great
September 5, 2021

Website functioned great. No glitches. Easy to navigate. Appreciate that!

Date of experience: September 5, 2021
Nebraska
1 review
0 helpful votes
Follow Kathleen V.
Unfollow Kathleen V.
Share Review
Report Review

I have never been disappointed with this company. Books arrived in a timely manner and in condition described. Thank you Alibris!

Date of experience: September 5, 2021
Texas
1 review
0 helpful votes
Follow Mary S.
Unfollow Mary S.
Share Review
Report Review

Sending this Bible to a friend and your site had the best deal.

Date of experience: September 4, 2021
Rhode Island
1 review
0 helpful votes
Follow Diana D.
Unfollow Diana D.
Share Review
Report Review

I can always find a copy of a book
September 5, 2021

I can always find a copy of a book. I can not find any ware else.

Date of experience: September 4, 2021
Massachusetts
2 reviews
0 helpful votes
Follow Florence J.
Unfollow Florence J.
Share Review
Report Review

Been an occasional customer for many years. Always satisfied!

Date of experience: September 4, 2021
Texas
1 review
0 helpful votes
Follow Annette I.
Unfollow Annette I.
Share Review
Report Review

Good and easy to order
September 5, 2021

Good and easy to order. Thanks for making it easy!

Date of experience: September 4, 2021
California
2 reviews
0 helpful votes
Follow Wendy S.
Unfollow Wendy S.
Share Review
Report Review

Speedy search results with super efficient checkout.

Date of experience: September 4, 2021
Virginia
1 review
0 helpful votes
Follow Tonya H.
Unfollow Tonya H.
Share Review
Report Review

Hard to add more than one book, there wasn't a continue shopping button after viewing my cart. Would be nice to shop from one seller and get discounted shipping.

Date of experience: September 4, 2021
Illinois
1 review
0 helpful votes
Follow Ashlee K.
Unfollow Ashlee K.
Share Review
Report Review

I love you guys, packaging could use a little work.

Date of experience: September 4, 2021
Greece
2 reviews
0 helpful votes
Follow Frederick Q.
Unfollow Frederick Q.
Share Review
Report Review

Your web site is easy to use and I like being able to easily compare different options for books, new, used, electronic. Thank you!

Date of experience: September 4, 2021
Illinois
2 reviews
0 helpful votes
Follow Carolyn B.
Unfollow Carolyn B.
Share Review
Report Review

It has been good so far hopefully the book gets here and every goes well.

Date of experience: September 4, 2021
Florida
1 review
0 helpful votes
Follow Sylvia C.
Unfollow Sylvia C.
Share Review
Report Review

Found information easily
Will recommend to my friends
Thank you

Date of experience: September 4, 2021
New York
1 review
0 helpful votes
Follow Rita L.
Unfollow Rita L.
Share Review
Report Review

Hopefully, my order will arrive within the time frame noted. Thanks you

Date of experience: September 4, 2021
Idaho
1 review
0 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

After I chose the one book, I wanted to continue shopping for another, Twice Shy by Sarah Hogle, but could not shop more. Disappointing.

Date of experience: September 4, 2021
Canada
2 reviews
0 helpful votes
Follow Elijah J.
Unfollow Elijah J.
Share Review
Report Review

I was very impressed on how fast the order went through

Date of experience: September 4, 2021
California
1 review
0 helpful votes
Follow Dorothy K.
Unfollow Dorothy K.
Share Review
Report Review

When I clicked on the item, I checked the ISBN number. But when I went to pay, there was a different ISBN number, so I hope I'm getting the right edition.

Date of experience: September 4, 2021