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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,012
value
12,338
shipping
12,328
quality
12,322
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Love the selection and user-friendly website. Always a wonderful book hunting experience.

Date of experience: September 8, 2021
Arizona
1 review
0 helpful votes
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It was quick but I would have liked for there to be a description of this book such as what recipes were included.

Date of experience: September 8, 2021
District of Columbia
1 review
0 helpful votes
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Love how quickly we receive our order
September 9, 2021
Updated review

Love how quickly we receive our order. The cost is nice too.

Date of experience: September 8, 2021

Couldn't be happier with service and pricing
May 11, 2021
Previous review

Couldn't be happier with service and pricing. I recommend to my friends.

Date of experience: May 11, 2021
Massachusetts
2 reviews
0 helpful votes
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Always shipped on time and the site is very easy to navigate!

Date of experience: September 8, 2021
Oklahoma
1 review
0 helpful votes
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Great prices, not too fond of the shipping fee prices

Date of experience: September 8, 2021
Pennsylvania
1 review
0 helpful votes
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If everything goes smooth from here it was excellent

Date of experience: September 8, 2021
New Mexico
1 review
0 helpful votes
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Very simple to use
September 9, 2021

Very simple to use. Found everything I was looking for.

Date of experience: September 8, 2021
California
3 reviews
0 helpful votes
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No problems doing this
September 9, 2021

No problems doing this. I will be interested to see how long it takes to deliver. It was a very easy experience.

Date of experience: September 8, 2021
California
1 review
0 helpful votes
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Lots of choices and good prices for some obscure books.

Date of experience: September 8, 2021
District of Columbia
1 review
0 helpful votes
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You have bad coupons that you have to pay close attention to delete. It's not horrible but it's a concerning sign from a website.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2021
California
1 review
0 helpful votes
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Found the books I was looking for and you have good information on the condition of the books and the rating of the sellers.

Date of experience: September 8, 2021
California
1 review
0 helpful votes
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This is so easy and the prices are so great! You can't beat this with a stick!

Date of experience: September 8, 2021
Texas
1 review
0 helpful votes
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Disappointed that Black Bolshevik isn't available at a reasonable price

Date of experience: September 8, 2021
Oregon
1 review
0 helpful votes
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Alibris is my favorite go-to site when I want to purchase...
September 8, 2021
Updated review

Alibris is my favorite go-to site when I want to purchase a certain title.

Date of experience: September 8, 2021

Always appreciate shopping on Alibris website!
April 14, 2021
Previous review

Always appreciate shopping on Alibris website! Usually find exactly what I am wishing for :)

Date of experience: April 13, 2021
New York
1 review
0 helpful votes
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I wish that it didn't add the shipping total for books that are qualified for free shipping. It removes them right before you place the order, but it is still confusing whether you have qualified or not when looking at your cart.

Date of experience: September 8, 2021
Maine
1 review
0 helpful votes
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I tried to log in using my Cornell address. I was rejected so I asked to have an update for my password and tried three times over the course of two hours and got nowhere. So I used another non-Cornell address and registered as a guest. This was a waste of my time.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2021
New York
1 review
0 helpful votes
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I am pleased with the selection of books that you have. I am only giving a middle of the road rating because this is my first time to use your sight and want to see how service/delivery is handled.

Date of experience: September 8, 2021
Mississippi
1 review
0 helpful votes
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So glad to find books at cheaper prices, but wish the shipping wasn't so high.

Date of experience: September 8, 2021
Florida
1 review
0 helpful votes
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Easy to find title under search
September 8, 2021

Easy to find title under search. Multiple used books

Date of experience: September 8, 2021
New York
1 review
0 helpful votes
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Would not accept my password
October 8, 2021

Would not accept my password. Very annoying. Had to go on as "Guest".

Date of experience: September 8, 2021