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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,499
shipping
12,489
quality
12,483
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Always quick and easy to see whether what I want is...
October 10, 2021
Updated review

Always quick and easy to see whether what I want is available and my options if it is. Check out is smooth as well.

Date of experience: October 10, 2021

Easy to find what I am looking for
August 4, 2021
Previous review

Easy to find what I am looking for.

Date of experience: August 4, 2021
Washington
1 review
0 helpful votes
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Loved the ease of finding what I wanted, and the prices are great. Thank you!

Date of experience: October 10, 2021
New York
1 review
0 helpful votes
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Very good seems to be very easy to navigate through.

Date of experience: October 10, 2021
Colorado
2 reviews
0 helpful votes
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Notation of "YRE" for Young Readers Edition didn't show up until order summary. ALSO I had forgotten my password and when I changed it all 7 items in my cart had vanished. VERY frustrating.

Date of experience: October 10, 2021
New York
1 review
0 helpful votes
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I'M SUPPOSED TO GET $5 & $3 CREDIT
November 9, 2021

I'M SUPPOSED TO GET $5 & $3 CREDIT.
$5 FOR THANKS signing in and $3 for R2D2 for spending more than $35.
THERE WAS NO CHANCE TO PUT THIS IN.
IT AUTOMATICALLY TOOK THE WHOLE AMOUNT!

Date of experience: October 10, 2021
Wyoming
1 review
0 helpful votes
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It is frustrating that I can't change the name on my billing addresss to what is on the credit card: Tim T Solon

Date of experience: October 10, 2021
California
2 reviews
0 helpful votes
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I found the book I wanted very easily and the price was great.

Date of experience: October 10, 2021
Georgia
1 review
0 helpful votes
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Found books for which I've searched for some time, and at an affordable price. Thank you!

Date of experience: October 9, 2021
California
1 review
0 helpful votes
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I have wanted this video for decades
October 10, 2021
Updated review

I have wanted this video for decades. I'm so glad you have it!

Date of experience: October 9, 2021

Great that I found you again after a few decades
October 10, 2021
Previous review

Great that I found you again after a few decades.

Date of experience: October 9, 2021
Washington
1 review
0 helpful votes
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Smooth searching and purchasing process, good prices.

Date of experience: October 9, 2021
Minnesota
1 review
0 helpful votes
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Great
October 10, 2021

Great... Found what I was looking for at a great price.

Date of experience: October 9, 2021
Arizona
1 review
0 helpful votes
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Found stuff I've had trouble finding affordable even on Amazon

Date of experience: October 9, 2021
Oregon
1 review
0 helpful votes
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Had everything I wantedat discount prices. I checked my local bookstores and they didn't have most of these

Date of experience: October 9, 2021
Ohio
1 review
0 helpful votes
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Easy to shop, quickly found many sources and easy checkout.

Date of experience: October 9, 2021
Texas
1 review
0 helpful votes
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Shipping amounts that exceed book value by $20.00 not good

I removed about 13 books because of shipping

Date of experience: October 9, 2021
Texas
1 review
0 helpful votes
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Website was easy to navigate and fast to complete order.

Date of experience: October 9, 2021
Tennessee
1 review
0 helpful votes
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Shipping costs is a little steep for something that only costs $1.50

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 9, 2021
Wisconsin
1 review
0 helpful votes
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Glad I could find the books just to bad the shipping is more than the books

Date of experience: October 9, 2021
New York
1 review
0 helpful votes
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I'm here to support book sellers that are not Amazon. The layout of your site is easy, clear and well laid out.

Date of experience: October 9, 2021
Michigan
1 review
0 helpful votes
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Your website operates well is user friendly and your selection of books is a delight

Date of experience: October 9, 2021