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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,710
shipping
12,700
quality
12,694
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
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I shopped your site and put four books in my cart. When I went to check out, the site asked me to sign in, which I did. However, when I did that, I lost the contents of my cart. That was a real problem for me today, because I had shopped many hours ago, and just now got back to finishing up. All the books I ordered were from friends' wishlists on Amazon. When I put the books in your cart, I told Amazon to mark them purchased, so they disappeared, forever, from my friends' lists. I was only able to reconstruct one of the four titles. Now, my friends' lists are incomplete, and I have to tell them that I messed them up. Amazon has no way of retrieving the information, and you have no way of reconstructing my cart from before I signed in. Also, because I had not used my Alibris account in decades, it had the wrong addresses for me, and it took me three different attempts before the changes showed up in my order. All in all, a very unsatisfactory shopping experience.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2021
Texas
1 review
0 helpful votes
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I thought I changed payment method from PayPal to my card, but it went through PayPal anyway. I guess it's okay for this time.

Date of experience: November 1, 2021
Virginia
1 review
0 helpful votes
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Only problem I have is that I can't use more than one coupon. I'm a poor college kid; getting a little extra money off to get some quality Bible books would help a lot.

Date of experience: November 1, 2021
Tennessee
3 reviews
0 helpful votes
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Nice site, good price, hopefully will be satisfied with book

Date of experience: November 1, 2021
California
1 review
0 helpful votes
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Would it be possible to purchase 2 additional books.

Date of experience: November 1, 2021
Texas
1 review
0 helpful votes
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Quick, efficient process
November 2, 2021

Quick, efficient process - much easier than Amazon

Date of experience: November 1, 2021
New York
1 review
0 helpful votes
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Changing my shipping address to my billing address was hard to do.

Date of experience: November 1, 2021
Illinois
1 review
0 helpful votes
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The search feature worked well
November 2, 2021

The search feature worked well. Finding the edition I wanted from the store I wanted was also quite easily accomplished

Date of experience: November 1, 2021
Puerto Rico
1 review
0 helpful votes
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Excellent, quick, trustworthy and accurate… will keep buying!

Date of experience: November 1, 2021
California
1 review
0 helpful votes
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As a researcher, I use this site to find books all the time. Love it.

Date of experience: November 1, 2021
Florida
1 review
0 helpful votes
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I stopped buying from Alibris when ABE consistently had much better prices. But when I checked today, you had by far the better price. Thanks.

Date of experience: November 1, 2021
California
1 review
0 helpful votes
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I see this book goes through Thriftbooks, I looked there first because shipping is way less, am customer. Can u chg me less for shipping? Hate it when shipping cost twice as much as P. O.
Thankyou, C Rahnenfuhrer

Date of experience: November 1, 2021
Oklahoma
1 review
0 helpful votes
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I have submitted an email describing what seems to...
December 1, 2021
Updated review

I have submitted an email describing what seems to be an abnormally high shipping rate for a 0.99 cent paperback book from Owl Books of Ohio. Please examine the record of my order to confirm my complaint.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2021

Predictable
January 30, 2021
Previous review

Predictable. No surprises. Find what you want, get in, get out.

Date of experience: January 29, 2021
Illinois
2 reviews
0 helpful votes
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Great experience
November 1, 2021

Great experience. Found what I wanted in very good condition from a five-star seller for $2.35. It would have cost $45 on Amazon. That's the difference between reading the book and not reading the book.

Date of experience: November 1, 2021
Colorado
1 review
0 helpful votes
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...
November 1, 2021

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Date of experience: November 1, 2021
California
2 reviews
0 helpful votes
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Your shipping rates seem high
December 1, 2021

Your shipping rates seem high. I found a coupon and had to start over.

Date of experience: November 1, 2021
California
2 reviews
0 helpful votes
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Your shipping rates are killing me
November 1, 2021
Updated review

Your shipping rates are killing me. I want to buy only through you but I'm paying 2-3 times as much for shipping as for the book themselves. You become a subsidizer of the USPS. I would be willing to wait longer for delivery of my books if shipping costs were more reasonable. More than 2/3rd my total bill did not pay for books in this order. It's outrageous.

Date of experience: November 1, 2021

Shipping adds up
June 9, 2021
Previous review

Shipping adds up. But your shipping is very quick, compared to some whom I shall not name.

Date of experience: June 9, 2021
Ohio
1 review
0 helpful votes
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Easy to navigate
November 1, 2021

Easy to navigate. Always find books I'm looking for.

Date of experience: November 1, 2021
California
1 review
0 helpful votes
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Love Alibris!
November 1, 2021

Love Alibris! Great price options, Simple purchase process and easy ability to cancel orders.

Date of experience: November 1, 2021
Illinois
1 review
0 helpful votes
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Easy ordering process, even on a smartphone with bad internet! I avoid Amazon whenever possible; thanks for the alternative.

Date of experience: November 1, 2021