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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,019
value
12,491
shipping
12,481
quality
12,475
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Very good, easy to check out and find what I was looking for.

Date of experience: November 13, 2021
Qatar
2 reviews
0 helpful votes
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Recently I have ordered one book which was not delivered and canceled.
Still I did not receive the refund.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 13, 2021
Minnesota
2 reviews
0 helpful votes
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So far so good
November 14, 2021

So far so good. Found what I was looking for at a very good price.

Date of experience: November 13, 2021
Tennessee
1 review
0 helpful votes
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Found just what I needed at a great price and with the necessary information about the used conditions.

Date of experience: November 13, 2021
Massachusetts
1 review
0 helpful votes
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I chose to order 4 books from one store to keep shipping...
December 14, 2021
Updated review

I chose to order 4 books from one store to keep shipping to a minimum. There was no option to consolidate shipping.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 13, 2021

I'd like the be able to sort books by seller so just...
October 20, 2021
Previous review

I'd like the be able to sort books by seller so just one postage could be used.

Date of experience: September 20, 2021
Illinois
1 review
0 helpful votes
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It was frustrating because I thought I was getting free shipping but no matter what I did I didn't get it and it was even taken away for a few of the books I bought. It was there and then it showed I had to pay it again. Also Items were removed from my cart if I didn't buy them quick enough. It was a frustrating experience.

Date of experience: November 13, 2021
Virginia
1 review
0 helpful votes
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Customers are wrongly led to believe (the bait) that shipping costs will be FREE for all of their items IF they order a specified amount of items with the truck symbol, but then when they get to checkout, they find out that free shipping only applies to the items with the truck symbol (the switch). Shipping is then anywhere from 300 times to 1,000 times higher than the price of the items. Not nice!

Date of experience: November 13, 2021
California
1 review
0 helpful votes
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I like being able to support GOODWILL, LIBRARIES, and other NON-AMAZON book stores. Thank you for making this hub so easy to do that.
Chris

Date of experience: November 13, 2021
Kentucky
2 reviews
0 helpful votes
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Easy/efficient
November 14, 2021

Easy/efficient. Good to have an alternative to Amazon!

Date of experience: November 13, 2021
Pennsylvania
1 review
0 helpful votes
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Large selection on the topic I wanted and priced reasonably.

Date of experience: November 13, 2021
Idaho
1 review
0 helpful votes
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Went really well found what we needed and made the purchase. Thanks for having what we wanted in-stock. Can't wait til it shows up.

Date of experience: November 13, 2021
Virginia
1 review
0 helpful votes
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Easy to locate and purchase
November 14, 2021

Easy to locate and purchase. However, shipping costs high for a book.

Date of experience: November 13, 2021
California
1 review
0 helpful votes
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Fast, would have liked to know the shipping carrier first though.

Date of experience: November 13, 2021
Alabama
1 review
0 helpful votes
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It is a pain trying to shop when you have a list. You have this set up for single purchases.

Date of experience: November 13, 2021
New Mexico
1 review
0 helpful votes
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Alibris is a pretty-good website
November 13, 2021

Alibris is a pretty-good website. It's easy to navigate. Most people would probably give it five stars but I'm critical of other programmers and don't easily grant perfect ratings.

Date of experience: November 13, 2021
Colorado
1 review
0 helpful votes
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!
December 13, 2021

!. I don't want you saving my credit card info!
2. Shipping edit was not allowed, even though it said it was... Standard shipping seems to take lax-a-daisy book sellers weeks. Priority mail is the way to go. Choices.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 13, 2021
California
2 reviews
0 helpful votes
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I had given email before but didn't receive $5 coupon. This is 1st time ordering with you.

Date of experience: November 13, 2021
Utah
1 review
0 helpful votes
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Great site
November 13, 2021

Great site. Would help if you gave some credit for shipping

Date of experience: November 13, 2021
Ohio
1 review
0 helpful votes
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I wish I could tell the size of the Redwall series I am ordering. I want the largest hardcover editions, and I have received numerous smaller hardcover editions when I order from other places. Can the dimensions be added to the description?

Date of experience: November 13, 2021
Missouri
1 review
0 helpful votes
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I have ordered from this store many times and i think it is the best on-line place to find books. I have told many people about this store.

Date of experience: November 13, 2021