Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,696
shipping
12,686
quality
12,680
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
Follow Bartholomew F.
Unfollow Bartholomew F.
Share Review
Report Review

Alibris.com is like having the rare/used book store of your dreams waiting down the street for you to search for the book you decided you must have.

Date of experience: November 21, 2021
New York
1 review
0 helpful votes
Follow Dee F.
Unfollow Dee F.
Share Review
Report Review

Quick and easy
November 22, 2021

Quick and easy. Did not require me to create a password and an account.

Date of experience: November 21, 2021
Maine
3 reviews
0 helpful votes
Follow Christopher K.
Unfollow Christopher K.
Share Review
Report Review

Alibris is very helpful
November 22, 2021
Updated review

Alibris is very helpful. Its a valuable service to find resources, dated or not, that I come across in my reading. And, the books arrive in better condition than I sometimes expect, and the providers have been reliable. Yes, I'm a more than satisfied consumer who finds myself returning frequently to check the availability of something new to me that I've learned about.

Date of experience: November 21, 2021

Great service
October 29, 2021
Previous review

Great service. Shipping varies 3.49 to 4.99, the latter sometimes too much of an add-on to justify a marginal purchase. But my advice to online visitors: if you see a reasonable price on anything you definitely want, jump on it, because I have lost out by waiting.

Date of experience: October 28, 2021

Great books at affordable prices so you can buy more...
July 10, 2021
Previous review

Great books at affordable prices so you can buy more than one. Reliable. Glad I discovered this service. Regret shopping, putting in cart, and not buying immediately only to lose the most affordably-priced book when I come back to it.

Date of experience: July 9, 2021
Nebraska
1 review
0 helpful votes
Follow Betty P.
Unfollow Betty P.
Share Review
Report Review

Shipping information needs to provided up front. It comes as a surprise at the checkout.
I thought your price was lower than the others but only to be surprised with shipping charge at checkout.

Date of experience: November 21, 2021
Washington
1 review
0 helpful votes
Follow Tim V.
Unfollow Tim V.
Share Review
Report Review

No problems yet: but I have not received my book yet.

Date of experience: November 21, 2021
Pennsylvania
1 review
0 helpful votes
Follow Marilyn Y.
Unfollow Marilyn Y.
Share Review
Report Review

Creating a password did not give me the option of creating a user name.

Date of experience: November 21, 2021
Maryland
1 review
0 helpful votes
Follow Raul L.
Unfollow Raul L.
Share Review
Report Review

Quick search, easy checkout and …
November 21, 2021

Quick search, easy checkout and …. Found books in Italian!

Date of experience: November 21, 2021
Wisconsin
1 review
0 helpful votes
Follow Karen Z.
Unfollow Karen Z.
Share Review
Report Review

So far, it's been easy to order and price seems fair.

Date of experience: November 21, 2021
Georgia
1 review
0 helpful votes
Follow Racquel A.
Unfollow Racquel A.
Share Review
Report Review

My experience was as I expected it would be. I'm satisfied.

Date of experience: November 21, 2021
California
1 review
0 helpful votes
Follow Nate E.
Unfollow Nate E.
Share Review
Report Review

Alibris always has exactly what I need and ships it...
November 21, 2021
Updated review

Alibris always has exactly what I need and ships it quickly! Thank you for supporting this aspiring historian!

Date of experience: November 21, 2021

Great prices on books I need for school!
January 19, 2021
Previous review

Great prices on books I need for school! Excellent condition and very fast shipping.

Date of experience: January 19, 2021
Utah
1 review
0 helpful votes
Follow David I.
Unfollow David I.
Share Review
Report Review

It was easy to find and apply coupons at checkout.

Date of experience: November 21, 2021
Georgia
1 review
0 helpful votes
Follow Vicki X.
Unfollow Vicki X.
Share Review
Report Review

These are books I didn't expect to find for this price.

Date of experience: November 21, 2021
District of Columbia
2 reviews
0 helpful votes
Follow Thomas M.
Unfollow Thomas M.
Share Review
Report Review

Great place to shop!
November 21, 2021

Great place to shop! Good prices and easy to navigate,

Date of experience: November 21, 2021
Maryland
1 review
0 helpful votes
Follow Hazel A.
Unfollow Hazel A.
Share Review
Report Review

Alibris is always my go to when I can't find a book someplace else.

Date of experience: November 21, 2021
Virginia
2 reviews
0 helpful votes
Follow Twanna R.
Unfollow Twanna R.
Share Review
Report Review

Good details and very informative about options to purchase the book of your choice.

Date of experience: November 21, 2021
Pennsylvania
1 review
0 helpful votes
Follow Alison P.
Unfollow Alison P.
Share Review
Report Review

Please make sure this gets delivered to me, secured doors must call or leave with office did not get first order from another seller of this book.

Date of experience: November 21, 2021
Maine
1 review
0 helpful votes
Follow Holly Y.
Unfollow Holly Y.
Share Review
Report Review

Easy to navigate, and I like seeing the location of...
November 21, 2021
Updated review

Easy to navigate, and I like seeing the location of each bookshop, so I can coordinate purchases and save on shipping.

Date of experience: November 21, 2021

I found everything I was looking for--including hard-to-find items. I can always count on alibris for rare and delicious books!

Date of experience: February 12, 2021
Illinois
1 review
0 helpful votes
Follow Myra V.
Unfollow Myra V.
Share Review
Report Review

The checkout process was cumbersome
December 21, 2021

The checkout process was cumbersome. There should be a drop-down for State names, and the zip code option should be stated as just the 5-digit zip code because adding the +4 seemed to present difficulties.

Date of experience: November 21, 2021
Minnesota
1 review
0 helpful votes
Follow Jolene R.
Unfollow Jolene R.
Share Review
Report Review

Easy to use and order, confident due to the successful transactions of the past

Date of experience: November 21, 2021
California
1 review
0 helpful votes
Follow Jerry L.
Unfollow Jerry L.
Share Review
Report Review

...
November 21, 2021

...

Date of experience: November 21, 2021