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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,022
value
12,544
shipping
12,534
quality
12,528
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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No problems yet: but I have not received my book yet.

Date of experience: November 21, 2021
Pennsylvania
1 review
0 helpful votes
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Creating a password did not give me the option of creating a user name.

Date of experience: November 21, 2021
Maryland
1 review
0 helpful votes
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Quick search, easy checkout and …
November 21, 2021

Quick search, easy checkout and …. Found books in Italian!

Date of experience: November 21, 2021
Wisconsin
1 review
0 helpful votes
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So far, it's been easy to order and price seems fair.

Date of experience: November 21, 2021
Georgia
1 review
0 helpful votes
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My experience was as I expected it would be. I'm satisfied.

Date of experience: November 21, 2021
California
1 review
0 helpful votes
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Alibris always has exactly what I need and ships it...
November 21, 2021
Updated review

Alibris always has exactly what I need and ships it quickly! Thank you for supporting this aspiring historian!

Date of experience: November 21, 2021

Great prices on books I need for school!
January 19, 2021
Previous review

Great prices on books I need for school! Excellent condition and very fast shipping.

Date of experience: January 19, 2021
Utah
1 review
0 helpful votes
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It was easy to find and apply coupons at checkout.

Date of experience: November 21, 2021
Georgia
1 review
0 helpful votes
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These are books I didn't expect to find for this price.

Date of experience: November 21, 2021
District of Columbia
2 reviews
0 helpful votes
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Great place to shop!
November 21, 2021

Great place to shop! Good prices and easy to navigate,

Date of experience: November 21, 2021
Maryland
1 review
0 helpful votes
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Alibris is always my go to when I can't find a book someplace else.

Date of experience: November 21, 2021
Virginia
2 reviews
0 helpful votes
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Good details and very informative about options to purchase the book of your choice.

Date of experience: November 21, 2021
Pennsylvania
1 review
0 helpful votes
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Please make sure this gets delivered to me, secured doors must call or leave with office did not get first order from another seller of this book.

Date of experience: November 21, 2021
Maine
1 review
0 helpful votes
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Easy to navigate, and I like seeing the location of...
November 21, 2021
Updated review

Easy to navigate, and I like seeing the location of each bookshop, so I can coordinate purchases and save on shipping.

Date of experience: November 21, 2021

I found everything I was looking for--including hard-to-find items. I can always count on alibris for rare and delicious books!

Date of experience: February 12, 2021
Illinois
1 review
0 helpful votes
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The checkout process was cumbersome
December 21, 2021

The checkout process was cumbersome. There should be a drop-down for State names, and the zip code option should be stated as just the 5-digit zip code because adding the +4 seemed to present difficulties.

Date of experience: November 21, 2021
Minnesota
1 review
0 helpful votes
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Easy to use and order, confident due to the successful transactions of the past

Date of experience: November 21, 2021
California
1 review
0 helpful votes
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...
November 21, 2021

...

Date of experience: November 21, 2021
New Hampshire
1 review
0 helpful votes
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Excellent
November 21, 2021

Excellent - many choices for each book, a good deal of information by which to choose books, plus easy to use.

Date of experience: November 21, 2021
Connecticut
1 review
0 helpful votes
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Very easy to find what I want at the price I want
November 21, 2021
Updated review

Very easy to find what I want at the price I want.

Date of experience: November 21, 2021

Very good
March 20, 2021
Previous review

Very good

Date of experience: March 20, 2021
Minnesota
2 reviews
2 helpful votes
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I signed up three times for the $5.00 coupon and it was never received.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 21, 2021
California
1 review
0 helpful votes
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Your website is not easy to follow or navigate. There are several suggestions I could make if time permitted. It is not easy to go back and add to your order once you hit the check-out icon. After hitting it, is when you reveal that the $5.00 savings is for orders $50 or more. Then, it is difficult to continue shopping. The fact that shipping costs is not revealed until after you place the order is disturbing. There are other issues with your site as well.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 21, 2021