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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,599
shipping
12,589
quality
12,583
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Straightforward, no surprises
December 3, 2021
Updated review

Straightforward, no surprises. Transparent. Easily accomplished.

Date of experience: December 2, 2021

Always quick and easy!
October 25, 2021
Previous review

Always quick and easy!

Date of experience: October 25, 2021

Easy, accessible
October 24, 2021
Previous review

Easy, accessible.

Date of experience: October 24, 2021

A great resource!
March 21, 2021
Previous review

A great resource!

Date of experience: March 21, 2021
Texas
1 review
0 helpful votes
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I love shopping at Alibris!
December 2, 2021

I love shopping at Alibris! Easy to find anything!

Date of experience: December 2, 2021
New Jersey
0 reviews
0 helpful votes
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Don't like the automatic filled in check mark to send you coupons etc… it is sneaky. It should be blank and I should be the one to check it. I meant to remove it. Please uncheck it for me. Do not email me promotions coupons marketing stuff

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2021
Georgia
3 reviews
0 helpful votes
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You always have what I'm looking for at a great price (shipping not so much). Thanks,

Date of experience: December 2, 2021
Illinois
1 review
0 helpful votes
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I found what I was looking for quickly and at a good price.

Date of experience: December 2, 2021
Ohio
1 review
0 helpful votes
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Love this place!
December 2, 2021

Love this place! I have found so many books I read as a child that I never thought I'd see again. Wonderful experience!

Date of experience: December 2, 2021
Kansas
1 review
0 helpful votes
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This is the second time I've ordered
December 2, 2021
Updated review

This is the second time I've ordered. I can always find a good deal on the books i want!

Date of experience: December 2, 2021

I liked that there is such a large selection of books...
October 21, 2021
Previous review

I liked that there is such a large selection of books and at good prices! Website is easy to use and I like that I can save for later on my wishlist.

Date of experience: October 21, 2021
Canada
1 review
0 helpful votes
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When I clicked one of the books listed for free shipping, I got charged for shipping. This is very unclear.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2021

Thanks for showing costs in CAD
November 9, 2021
Previous review

Thanks for showing costs in CAD

Date of experience: November 8, 2021
California
1 review
0 helpful votes
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The sight is easy to navigate, making it easy to not add extra STUFF to our houses, stores, landfill, air...

Date of experience: December 2, 2021
Virginia
1 review
0 helpful votes
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You had the book I was looking for at a very reasonable price.

Date of experience: December 2, 2021
Florida
1 review
0 helpful votes
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Easy to find books i was looking for, but some are overpriced

Date of experience: December 2, 2021
New Mexico
0 reviews
0 helpful votes
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I'm on a schedule and in a hurry so some procedures took longer than I cared to take.

Date of experience: December 2, 2021
Utah
1 review
0 helpful votes
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You asked me twice if I wanted to sign up for your newsletter. I had to uncheck a pre-checked box to ensure I don't get spam. Aggressive UX.

Date of experience: December 2, 2021
Kansas
1 review
0 helpful votes
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Hope the delivery is as fast as the ease of buying this book was!

Date of experience: December 2, 2021
Minnesota
1 review
0 helpful votes
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Quick; easy to find the book I want
December 2, 2021
Updated review

Quick; easy to find the book I want - including info on the used book's condition.

Date of experience: December 2, 2021

It is very confusing to have book titles along with...
June 7, 2021
Previous review

It is very confusing to have book titles along with message such as 'Book Club Edition' or 'corrected version' without any explanation of what that means.

Date of experience: June 7, 2021
Virginia
1 review
0 helpful votes
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PLease make the default address the last one used
December 2, 2021
Updated review

PLease make the default address the last one used. Also your search engine would be better if it allowed better subject searches.

Date of experience: December 2, 2021

Why not make the default shipping address the last...
November 29, 2021
Previous review

Why not make the default shipping address the last address used?

Date of experience: November 29, 2021

Would be nice if the last used shipping address became...
November 5, 2021
Previous review

Would be nice if the last used shipping address became the default for the new order.

Date of experience: November 5, 2021
Connecticut
1 review
0 helpful votes
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Fast ordering and I did not have to remember a password.

Date of experience: December 2, 2021
Idaho
1 review
0 helpful votes
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Always the best prices, plus clear and concise description of the book's condition.

Date of experience: December 2, 2021
New Jersey
1 review
0 helpful votes
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I really enjoy the ease and convenience of shopping...
December 2, 2021
Updated review

I really enjoy the ease and convenience of shopping with Alibris!

Date of experience: December 2, 2021

Alibris.com is my first and only place to search for...
April 30, 2021
Previous review

Alibris.com is my first and only place to search for out-of-print books! The service is great!

Date of experience: April 29, 2021
Indiana
1 review
0 helpful votes
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I seem to always find the books that I am looking for at Alibris.

Date of experience: December 2, 2021