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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,720
shipping
12,710
quality
12,704
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Enjoyed the ease of finding out the details of the book

Date of experience: December 31, 2021
Texas
1 review
0 helpful votes
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Easy to find the language book I was looking for and a range of options.

Date of experience: December 31, 2021
Georgia
0 reviews
0 helpful votes
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Very good; needed more books but didn't like the shipping costs.

Date of experience: December 31, 2021
New Hampshire
1 review
0 helpful votes
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Shopped as guest yesterday for 4.68... today only gave 5.58... or so... no indication of how much more to lower shipping cost

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 31, 2021
Ohio
1 review
0 helpful votes
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Descriptions of books need to include physical dimensions of the books.

Date of experience: December 31, 2021
Colorado
1 review
0 helpful votes
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Super easy and fast to find a set of used books we wanted.

Date of experience: December 31, 2021
Texas
1 review
0 helpful votes
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Item was easy to find, process to order was convenient as well

Date of experience: December 31, 2021
California
1 review
0 helpful votes
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I had thought I had a promo that allowed me to buy a 3 dollar book. This one was 2.49, let me know what happened with that.

Date of experience: December 31, 2021
Massachusetts
1 review
0 helpful votes
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Love the selection and ease of purchase
December 31, 2021

Love the selection and ease of purchase. Prices are outstanding value!

Date of experience: December 31, 2021
Missouri
0 reviews
0 helpful votes
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I always get good quality within a reasonable amount of time. I never had a problem with my orders.

Date of experience: December 31, 2021
New York
1 review
0 helpful votes
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Thanks for great communication and books as described!

Date of experience: December 31, 2021
Minnesota
2 reviews
0 helpful votes
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So far all is good
December 31, 2021

So far all is good. Ask me again after the book arrives.

Date of experience: December 31, 2021
Pennsylvania
3 reviews
0 helpful votes
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Experience was quick and easy
December 31, 2021

Experience was quick and easy. Highly recommend this site. Will be shopping here again.

Date of experience: December 31, 2021
Illinois
2 reviews
0 helpful votes
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Love your coupons!
December 31, 2021

Love your coupons! Gives me great incentive to buy books from your sellers!

Date of experience: December 31, 2021
Arizona
1 review
0 helpful votes
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I order many books from Alibris
December 31, 2021
Updated review

I order many books from Alibris. The service could not be better.

Date of experience: December 31, 2021

Cheaper than Amazon
June 18, 2021
Previous review

Cheaper than Amazon. I prefer not to buy from them.

Date of experience: June 17, 2021
Arkansas
4 reviews
3 helpful votes
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Quick and easy!
December 31, 2021

Quick and easy! Great price and repeat customer. Recommended.

Date of experience: December 31, 2021
California
1 review
0 helpful votes
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I love the choices of books that I cannot find other places and that I'm reusing a book that someone else no longer wants.

Date of experience: December 31, 2021
Florida
1 review
0 helpful votes
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I could do it sitting on the toilet—-it was that easy

Date of experience: December 31, 2021
Georgia
1 review
0 helpful votes
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It is always easy even if you just check out as a guest. I like this site very much.

Date of experience: December 31, 2021
Tennessee
1 review
0 helpful votes
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I receive my orders in a timely matter
December 31, 2021

I receive my orders in a timely matter. Great company!

Date of experience: December 31, 2021