Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to navigate. However there were so many options that I did get a little overwhelmed. I can see that all the options are a great idea for the more serious book hunters/collectors.
Great source for difficult to find books. Price ranges good. Thank you.
Easy site, great range of books. Thank you!
Choosing the books was easy, getting a discount coupon sucked! Your shipping page showed your shipping charge for the first book at $4.49 and $3.49 charge for each additional one. That is not what I paid, $4.49 each. You should charge what you advertise!
It was wonderful, we appreciate that you have a guest check out option.
Great so far, but the shipping could use some help. Not too many do the shipping deal, I have found.
I click on coupon, left my email and address and info with you and then there was no coupon. That's rude. Now email will start to come and for what? That's unfair
Great prices and always have the books that I want to order.
You would not accept the security code on the master card so i had to switch to the visa
Easy purchase, found the application for use on my device after reading a paragraph. I almost abandoned the sale before reading that paragraph because I thought it was a platform distribution only.
Easy and affordable! I can't wait to finally complete my series and dive into one of my favorite worlds! Thanks!
Very user friendly site. Changed payment without any difficulty.
It needs to be clearer when free shipping kicks in, and what is the cause of check out errors.
I dislike adding my email and details before viewing an appropriate shipping total. A zip code determination prior to would have been more reassuring. I almost went elsewhere but I did not want to keep shopping at that point. The shipping was fine at the end.
So far so good. Just waiting to see if book is good
When searching for certain books, I always start with Alibris
Can you mention in documents. This is a gift for Barbara Davis from Valerie Benjamin.
I have to be careful, shopping on-line thru Albris is too easy. I was blown away by automatic consolidated shipping option!
I found these books on another distributed book vendor's site but couldn't get their website to accept my credit card.
This is my first experience. I think the price is excellent.
I love Alibris and told so many different people about it.
It was easy without unnecessary title/ads suggestions. It's much appreciated.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

