Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,028
value
12,629
shipping
12,619
quality
12,613
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Betty E.
Unfollow Betty E.
Share Review
Report Review

So far it's been easy to find books I want and order i have no idea how the mail process is. I'll wait and see.

Date of experience: March 7, 2022
Oregon
1 review
0 helpful votes
Follow Donna T.
Unfollow Donna T.
Share Review
Report Review

I am a bookseller at Alibris
April 6, 2022

I am a bookseller at Alibris. I am signed in as a seller without a problem. But I was unable to sign in with my account (username and password were rejected for no discernible reason) when I tried to check out, so I had to check out as a guest.

Date of experience: March 7, 2022
California
1 review
0 helpful votes
Follow Theresa P.
Unfollow Theresa P.
Share Review
Report Review

It was fast and easy to search and purchase books. Thank you.

Date of experience: March 7, 2022
Ohio
2 reviews
0 helpful votes
Follow Elsie B.
Unfollow Elsie B.
Share Review
Report Review

Most all i look for i find here reasonably priced it's good experience so far

Date of experience: March 7, 2022

It's been what is to be expected
March 1, 2022
Previous review

It's been what is to be expected

Date of experience: February 28, 2022

So far everything was there that I was looking for...
December 19, 2021
Previous review

So far everything was there that I was looking for its a lot for shipping though

Date of experience: December 18, 2021
California
1 review
0 helpful votes
Follow Marilee L.
Unfollow Marilee L.
Share Review
Report Review

Would like to know how many copies are avail up front

Date of experience: March 7, 2022
California
1 review
0 helpful votes
Follow Stephanie Q.
Unfollow Stephanie Q.
Share Review
Report Review

Smooth website easy to navigate good shipping cost responsive

Date of experience: March 7, 2022
Washington
1 review
0 helpful votes
Follow Le P.
Unfollow Le P.
Share Review
Report Review

I felt suspicions checking out the coupons
March 7, 2022
Updated review

I felt suspicions checking out the coupons. No coupons were available, I paid the full price.

Date of experience: March 7, 2022

I have always found Alibris the best resource for books
December 23, 2021
Previous review

I have always found Alibris the best resource for books. They are most reasonably priced and have the books I'm looking for.

Date of experience: December 23, 2021
Oklahoma
1 review
0 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

Disappointed that there was a "trick minimum" involved with $20 coupon note. Recommend prorating - or being transparent in original email

Date of experience: March 7, 2022
Maryland
1 review
0 helpful votes
Follow Dolly F.
Unfollow Dolly F.
Share Review
Report Review

Fascinating, exotic, deeply interesting, informative, and well written

Date of experience: March 7, 2022
Tennessee
1 review
0 helpful votes
Follow Brian K.
Unfollow Brian K.
Share Review
Report Review

Hopefully the shipping won't take 8 days... which is the usual experience I have with textbook resellers. I'm giving you a shot. Please impress me!

Date of experience: March 7, 2022
Kentucky
1 review
0 helpful votes
Follow Kimberly Z.
Unfollow Kimberly Z.
Share Review
Report Review

Found most of the books I needed
March 7, 2022

Found most of the books I needed. Easy to check out and pay.

Date of experience: March 7, 2022
New York
1 review
0 helpful votes
Follow Joan E.
Unfollow Joan E.
Share Review
Report Review

The shopping experience was fast and easy. Looking forward to receiving the book.

Date of experience: March 7, 2022
North Carolina
1 review
0 helpful votes
Follow Jennifer A.
Unfollow Jennifer A.
Share Review
Report Review

Easy to find what I looked up, the filter options were simple to figure out, and I will use this site again.

Date of experience: March 7, 2022
Australia
1 review
0 helpful votes
Follow Wayne T.
Unfollow Wayne T.
Share Review
Report Review

Well, so far so good
March 7, 2022

Well, so far so good. Will reserve my opinion until I received the book.

Date of experience: March 7, 2022
California
2 reviews
0 helpful votes
Follow Richard O.
Unfollow Richard O.
Share Review
Report Review

I had to jump around quite a bit on your ordering format, which made me a little uncomfortable at first. I hope this ordering process goes well for me and that I receive the items that I actually want. Thank you!

Date of experience: March 6, 2022
California
2 reviews
0 helpful votes
Follow Lanora V.
Unfollow Lanora V.
Share Review
Report Review

So far you have every book I've needed over the years

Date of experience: March 6, 2022
Illinois
1 review
0 helpful votes
Follow Robert Y.
Unfollow Robert Y.
Share Review
Report Review

There was no provision to use tax exemption and it took far too long with far too much effort, just to save less than a dollar! Further, it would seem that a simple phone call would no only same me time, but would save you time AND money, as well.

Date of experience: March 6, 2022
California
1 review
0 helpful votes
Follow Af Q.
Unfollow Af Q.
Share Review
Report Review

A bit confusing to fill in info
April 6, 2022

A bit confusing to fill in info- difficult to navigate page due to a lot if different addresses popping up.

Date of experience: March 6, 2022
South Carolina
1 review
0 helpful votes
Follow Judith M.
Unfollow Judith M.
Share Review
Report Review

Since I searched you out many years ago, I have been a faithful customer, recommending you to many, as I appreciate the quality of books and exceptional service. Thank you.

Date of experience: March 6, 2022
Colorado
1 review
0 helpful votes
Follow Bret G.
Unfollow Bret G.
Share Review
Report Review

I'm glad Alibris exists so I didn't need to go to Amazon

Date of experience: March 6, 2022