Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,573
shipping
12,563
quality
12,557
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Susan E.
Unfollow Susan E.
Share Review
Report Review

Shipping costs are way too high
July 22, 2022

Shipping costs are way too high. Will probably be shopping elsewhere.

Date of experience: June 22, 2022
Illinois
1 review
0 helpful votes
Follow Jacob F.
Unfollow Jacob F.
Share Review
Report Review

Love Alibris and the cheaper shopping cart option, plus coupons!

Date of experience: June 22, 2022
Virginia
1 review
0 helpful votes
Follow Kashavera D.
Unfollow Kashavera D.
Share Review
Report Review

Great
June 22, 2022

Great. I'm glad to find this very expensive book at an affordable price.

Date of experience: June 22, 2022
Pennsylvania
1 review
0 helpful votes
Follow Robert O.
Unfollow Robert O.
Share Review
Report Review

Very fair price, especially with shipping & tax, hope it comes in good shape, thanks!

Date of experience: June 22, 2022
California
1 review
0 helpful votes
Follow James D.
Unfollow James D.
Share Review
Report Review

Easy to locate desired book
June 22, 2022

Easy to locate desired book. Checkout is efficient.

Date of experience: June 22, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Kathi L.
Unfollow Kathi L.
Share Review
Report Review

I like that I can get the books sent to my home and...
June 22, 2022
Updated review

I like that I can get the books sent to my home and save money when they are used but good condition. The site allows easily to search titles and authors as well as suggests other things I might be interested in.

Date of experience: June 22, 2022

I love how easy it is to find the books I want and...
September 8, 2021
Previous review

I love how easy it is to find the books I want and purchase used books at great prices. I found the book I wanted and with a simple search found two others to order as well.

Date of experience: September 8, 2021

Good price Easy shopping
August 15, 2021
Previous review

Good price
Easy shopping

Date of experience: August 14, 2021
Massachusetts
1 review
0 helpful votes
Follow Grace C.
Unfollow Grace C.
Share Review
Report Review

The first time I shopped here my Discover card number was stolen. Now I'll try PayPal. I just bought a DVD set and now learned it's available cheaper from same seller. I wish I'd known that before I completed transaction. Neither of these things are necessarily their fault but it still colors my shopping experience here.

Date of experience: June 22, 2022
Missouri
1 review
0 helpful votes
Follow Jacob W.
Unfollow Jacob W.
Share Review
Report Review

Website has a good layout, easy to find what you're looking for and see whether or not it qualifies for free shipping quickly.

Date of experience: June 21, 2022
California
1 review
0 helpful votes
Follow Natalie C.
Unfollow Natalie C.
Share Review
Report Review

Variety of books available and easy website to access through.

Date of experience: June 21, 2022
Massachusetts
1 review
0 helpful votes
Follow Leah E.
Unfollow Leah E.
Share Review
Report Review

Easy to use and find my book choice for a low price with shipping type of choices as well.

Date of experience: June 21, 2022
New York
1 review
0 helpful votes
Follow penny V.
Unfollow penny V.
Share Review
Report Review

Shopping at alibris has always been a great experience
June 22, 2022
Updated review

Shopping at alibris has always been a great experience.

Date of experience: June 21, 2022

I have been shopping at alibris for years and it's...
April 30, 2022
Previous review

I have been shopping at alibris for years and it's always been a pleasant experience.

Date of experience: April 30, 2022

I have been shopping at alibris for years and have...
March 4, 2022
Previous review

I have been shopping at alibris for years and have always had good luck with this company.

Date of experience: March 3, 2022
Kentucky
1 review
0 helpful votes
Follow Darcy I.
Unfollow Darcy I.
Share Review
Report Review

Found what I was looking for and was tyhe cheapest price of several book sites.

Date of experience: June 21, 2022
Arizona
3 reviews
9 helpful votes
Follow Wayne W.
Unfollow Wayne W.
Share Review
Report Review

Good selection of books
July 22, 2022

Good selection of books. You should weed out those suppliers with higher than normal shipping charges.

Date of experience: June 21, 2022
Canada
1 review
0 helpful votes
Follow Jacob E.
Unfollow Jacob E.
Share Review
Report Review

As always I thoroughly enjoy the shopping experience at Alibris.

Date of experience: June 21, 2022

The service via Alibris has always been excellent
March 3, 2021
Previous review

The service via Alibris has always been excellent

Date of experience: March 3, 2021
Minnesota
1 review
0 helpful votes
Follow Heather J.
Unfollow Heather J.
Share Review
Report Review

I was able to find the book quickly and checkout in less than five minutes.

Date of experience: June 21, 2022
Tennessee
1 review
0 helpful votes
Follow Barbara V.
Unfollow Barbara V.
Share Review
Report Review

Would like to know how to cancel an order when I make a mistake. I have two shipping addresses on here and I sometimes send an order to the wrong one. If I could cancel and then reorder that would be great. I love Alibris and order a lot of books from you. Thank you

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 21, 2022

Usually find just what I'm looking for
September 25, 2021
Previous review

Usually find just what I'm looking for. Been buying books here for several years.

Date of experience: September 24, 2021
North Carolina
1 review
0 helpful votes
Follow Keevyann R.
Unfollow Keevyann R.
Share Review
Report Review

Love love love shipping from Alibris, so easy and nice!

Date of experience: June 21, 2022
Tennessee
1 review
0 helpful votes
Follow Kathy Z.
Unfollow Kathy Z.
Share Review
Report Review

I was not told shipping would be as pricey per book.

Date of experience: June 21, 2022
Illinois
1 review
0 helpful votes
Follow Sally M.
Unfollow Sally M.
Share Review
Report Review

Shipping and other expenses should be shown in the cart even if they are estimated prior to entering any customer info other than zip.

Date of experience: June 21, 2022
Nebraska
1 review
0 helpful votes
Follow kathleen X.
Unfollow kathleen X.
Share Review
Report Review

Very easy web site to use
June 21, 2022

Very easy web site to use. Good descriptions of the books.

Date of experience: June 21, 2022