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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,710
shipping
12,700
quality
12,694
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Very clear and easy to find book i wanted and to fill out order.

Date of experience: July 24, 2022
New York
1 review
0 helpful votes
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I love this site but have no internet access and can't shop as much as I did. How do I change my address?

Date of experience: July 24, 2022
Texas
1 review
0 helpful votes
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Just ordered the book; haven't received it yet, but so far so good. Simple to order.

Date of experience: July 24, 2022
Massachusetts
1 review
0 helpful votes
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Much easier website than in the past, so that's awesome!

Date of experience: July 24, 2022
California
1 review
0 helpful votes
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I have always found ordering from Alibris outstanding. Never a disappointment.

Date of experience: July 24, 2022
Massachusetts
1 review
0 helpful votes
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I don't understand why the shipping charge is not reduced when I order two books from the same seller.

Date of experience: July 24, 2022

It's hard to distinguish among booksellers with identical...
February 21, 2022
Previous review

It's hard to distinguish among booksellers with identical or near-identical prices and descriptions.

Date of experience: February 21, 2022

It would be helpful to see information (overview, customer reviews, etc.) on the participating bookstores before I order from one of them.

Date of experience: October 26, 2021
Massachusetts
2 reviews
0 helpful votes
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I thought if I placed an order for a certain amount, I'd receive free shipping. I added more books to accomplish the amount, from what my cart only two things are free.

Date of experience: July 24, 2022

My bookstore recommends you and you always have my...
June 14, 2022
Previous review

My bookstore recommends you and you always have my untique books, at reasonable prices. Thank you.

Date of experience: June 14, 2022

Under your book suggestions list, interested in operation Dragoon.

Date of experience: April 20, 2022

Being able to find hard to find book is priceless as...
April 20, 2022
Previous review

Being able to find hard to find book is priceless as a researcher

Date of experience: April 20, 2022

I was referred to your website by my independent book...
December 27, 2021
Previous review

I was referred to your website by my independent book store: Books On The Common Ridgefield CT. They were right on the price and ease of using your site.

Date of experience: December 27, 2021
Minnesota
1 review
0 helpful votes
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Deceiving advertising—I didn't get the $15.00 off or free shipping

Date of experience: July 24, 2022
Canada
1 review
0 helpful votes
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It's easy to find book text rocky amazing drawings...
July 24, 2022
Updated review

It's easy to find book text rocky amazing drawings these are scientists are trying to forgiveness and moving figure out where they go and what is she doing you know how they migrate and so forthhow are you interest me

Date of experience: July 24, 2022

Easy to use
May 9, 2022
Previous review

Easy to use

Date of experience: May 9, 2022
Pennsylvania
1 review
0 helpful votes
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Have shopped with you before DVD in good shape. Fast Shipping

Date of experience: July 24, 2022
Washington
2 reviews
0 helpful votes
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Kind of confusion to change order from 1 to 2 for moi..

Date of experience: July 23, 2022
California
1 review
0 helpful votes
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Would like to find all of an author's titles in one place

Date of experience: July 23, 2022
Maryland
2 reviews
0 helpful votes
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Site is easy to navigate & to facilitate selection.

Date of experience: July 23, 2022
Illinois
1 review
0 helpful votes
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Good product excellent prices fair shipping prices

Date of experience: July 23, 2022
Kansas
1 review
0 helpful votes
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It was readable and good
July 23, 2022

It was readable and good. I liked the simplicity of the format.

Date of experience: July 23, 2022
Wyoming
2 reviews
0 helpful votes
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It's always easy to find what you are looking for on Alibris

Date of experience: July 23, 2022
California
3 reviews
0 helpful votes
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Website doesn't work right
August 22, 2022

Website doesn't work right. It completed my order before I clicked on complete order. It also doesn't give me the full page without turning to horizontal view. It took me several tries to change my password because your website doesn't work. The link to reset my password expired in two to three minutes instead of 30 minutes like it said. So many problems with your website, too many to list

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2022
California
1 review
0 helpful votes
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Good service in the past, not been disappointed with my shopping here.

Date of experience: July 23, 2022
Wyoming
1 review
0 helpful votes
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So glad to have Alibris as an option for buying books. Thanks.

Date of experience: July 23, 2022
Delaware
1 review
0 helpful votes
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I love having access to books which help teen girls as they move to into teen issues.

Date of experience: July 23, 2022