Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have not used you for a few years but was satisfied with your service. Hope the service is still as good. Thank you for keeping paper books alive.
I have been able to find my school textbooks and leisure reading books in great condition and for very reasonable prices through albiris.
It was a shock at how much shipping was. Considering the email I received said free shipping till Saturday. I had to cancel several items due to shipping cost of over $15
Lots of options and clear descriptions. I will be stopping here first going forward.
Have always enjoyed shopping at Alibris the selection and availability of price and product is superb.
I love Alibris' low prices and the free shipping! What a deal!
Easy to find what I'm looking for and the prices are phenomenal!
I love Alibris. The shopping process was great! Thanks for the coupon as well as free shipping. That helps soooooo much!
Very quick and easy. Just wish you had a cover image for the second book I purchased, The Trouble With Max. It helps the customer to know what they're buying. Thanks
The inventory pops right up and all of the titles that I searched for were available.
I am happy to find very rare, definitive works at Alibris. Thanks!
I am a regular customer of Alibris. Books are primary sources of information. The cost is affordable, and the shipment is fast.
Alibris is great. I find most books I'm looking for and the delivery is often quick.
Tried to make my purchase via my iPhone at your website, had issues finding the shopping cart. Had to purchase through my computer since i could not get your website to work on iPhone.
Easy to use. Both in finding the books and updating my account information.
Quick price comparison, value assessment and best buy.
I googled this book and you were advertising for $19 but the price changed once I was on your site. Thanks.
I could find the book I was looking for immediately
Quick and easy to order from Alibris. Prices are reasonable. Have never had an issue in the past, so I continue to order from this site.
Easy to read what my charges were and the checkout process
Easy to use website. Good user interface. Clear on what the charges for, what shipping price is and tax.
I accidentally added "q" to my name and then couldn't remove it. One copy of the book was listed with free shipping, yet I was charged shipping.
Had too change password twice before it showed i have account
I wish it was easier to check for books from the same store to consolidate shipping.
I'm finding books with great ease, it is the shipping costs that cause me to hesitate on my order.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

