Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,553
shipping
12,543
quality
12,537
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
2 reviews
0 helpful votes
Follow Larryn L.
Unfollow Larryn L.
Share Review
Report Review

What a rare find!
August 19, 2022

What a rare find! Thank you for this wonderful DVD! Thank you for allowing access to purchase rare DVDs such as this. Tis a treasure!

Date of experience: August 19, 2022
North Carolina
1 review
0 helpful votes
Follow Rich W.
Unfollow Rich W.
Share Review
Report Review

Always able to find what I want, easy navigation of website, clear descriptions of items. Very, very rarely have issues - the few I did were resolved quickly and simply.

Date of experience: August 19, 2022
Illinois
1 review
0 helpful votes
Follow Marta X.
Unfollow Marta X.
Share Review
Report Review

I hope the book ships as easy as it was to purchase!

Date of experience: August 19, 2022
Michigan
1 review
0 helpful votes
Follow Antoinette Q.
Unfollow Antoinette Q.
Share Review
Report Review

I wish you had a customer service rep on the phone but my contactDhaval Suthar was very helpful and courteous.

Date of experience: August 19, 2022
Missouri
3 reviews
0 helpful votes
Follow Lucy A.
Unfollow Lucy A.
Share Review
Report Review

Ease of navigating the website and ease of finding specific books.

Date of experience: August 19, 2022
Florida
1 review
0 helpful votes
Follow Diane M.
Unfollow Diane M.
Share Review
Report Review

Quick and easy but shipping makes up for cheaper book costs

Date of experience: August 19, 2022
Florida
1 review
0 helpful votes
Follow Pamela K.
Unfollow Pamela K.
Share Review
Report Review

Very easy to find what I was looking for at a reasonable price.

Date of experience: August 19, 2022
Ohio
1 review
0 helpful votes
Follow IRENE B.
Unfollow IRENE B.
Share Review
Report Review

Difficult to find what I was looking for then difficult to select item. I also wanted to get the other book by Phillis Sheppard but priced too high even though my email suggested I could purchase the book at reduced rate.

Date of experience: August 19, 2022
Oklahoma
2 reviews
0 helpful votes
Follow Lynn Q.
Unfollow Lynn Q.
Share Review
Report Review

Sorry to see books going so high especially for retired folks trying to continuing education to serve the lord, but thanks for having the book cheaper than others.

Date of experience: August 19, 2022
California
1 review
0 helpful votes
Follow Mark R.
Unfollow Mark R.
Share Review
Report Review

I'm happy to find the books I like for a reasonable...
August 19, 2022
Updated review

I'm happy to find the books I like for a reasonable price from the comfort of home!

Date of experience: August 19, 2022

Almost always find the book I want for a good price
October 13, 2021
Previous review

Almost always find the book I want for a good price.

Date of experience: October 13, 2021

I'm happy to find the books I want!
April 27, 2021
Previous review

I'm happy to find the books I want!

Date of experience: April 27, 2021
Florida
1 review
0 helpful votes
Follow Christine D.
Unfollow Christine D.
Share Review
Report Review

Good and varied selection of the old book I was looking for

Date of experience: August 19, 2022
Massachusetts
1 review
0 helpful votes
Follow Sheila C.
Unfollow Sheila C.
Share Review
Report Review

I chose my books first, then they disappeared when...
August 19, 2022
Updated review

I chose my books first, then they disappeared when I tried to log in.
Why can't multiple books from the same vendor be shipped together to save shipping?

Date of experience: August 19, 2022

Got the books my hubby wanted
February 5, 2021
Previous review

Got the books my hubby wanted. Thank you!

Date of experience: February 5, 2021
Alabama
1 review
0 helpful votes
Follow Emma G.
Unfollow Emma G.
Share Review
Report Review

I started this order July 23 from another shipper under Alibris. Books never arrived. E-mailed the shipper around August12 and this was his response:

Wonderful, I double checked your order, and that is the address that we used in shipping, thank you for confirming!

We are finding that the USPS is still taking a bit longer than expected to deliver items shipped through Business Manifest. These books have been arriving, just later than expected. Do you mind waiting just a little longer?

We appreciate your patience!

Support Team
Once Upon A Time Books

I don't know who/what Business Manifest is, but I think about a month is about enough time for books to be shipped. They are not coming today, because I get an e-mail from USPS everyday showing what is going to be delivered for that day. I reordered using DISCOVER BOOKS and I will cancel the books ordered from Once Upon A Time Books.

Jeff Ding

Date of experience: August 19, 2022
Kentucky
1 review
0 helpful votes
Follow Marsha H.
Unfollow Marsha H.
Share Review
Report Review

Quick and easy as always
August 19, 2022

Quick and easy as always. I put the title in Google Search, got your link, signed in, and was done all in about two minutes

Date of experience: August 19, 2022
Louisiana
1 review
0 helpful votes
Follow Christina B.
Unfollow Christina B.
Share Review
Report Review

It was really quick to find books & check out. So far- so good.

Date of experience: August 19, 2022
Washington
2 reviews
0 helpful votes
Follow Alan Z.
Unfollow Alan Z.
Share Review
Report Review

That is in cd format right?
August 19, 2022

That is in cd format right? Only place I could find it!

Date of experience: August 19, 2022
Washington
1 review
0 helpful votes
Follow Tanja J.
Unfollow Tanja J.
Share Review
Report Review

So far it was easy to navigate and get what I needed

Date of experience: August 18, 2022
Massachusetts
2 reviews
0 helpful votes
Follow henry I.
Unfollow henry I.
Share Review
Report Review

I fell for your signup for something thinking I was...
September 18, 2022
Updated review

I fell for your signup for something thinking I was signing in (logging in)
Could you please unsubscribe me? I am a loyal customer, and love Alibris.
I really don't want to be signed up for anything other than to be able to log in and order. Thanks a lot- Henry

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2022

This order was just fine, as usual
December 25, 2021
Previous review

This order was just fine, as usual. I love Alibris. However, my last order was for a single small paperback, Tales of Pirx the Pilot, by Stanislaw Lem. It was shipped in a light plastic envelope with no protection, and was damaged: front cover and bottom of binding torn, cover and 1st half of book bent back by a severe diagonal crease. It's so bent that one really can't read it the way you would read an undamaged book.

Date of experience: November 24, 2021
Texas
1 review
0 helpful votes
Follow Thomas Y.
Unfollow Thomas Y.
Share Review
Report Review

Had what I wanted for an acceptable price and acceptable condition.

Date of experience: August 18, 2022
Arizona
1 review
0 helpful votes
Follow K. S.
Unfollow K. S.
Share Review
Report Review

Buyer beware
September 18, 2022

First, only and last purchase ever with these scammers. I'd give negative stars if able to. If the post mis-delivers your package to someone else's mailbox you are out of luck. Incredibly UNHELPFUL, they actually suggested walking around a metropolitan area knocking on random strangers' doors to ask who has your package instead of admitting the post screwed up. They refused a refund because well * someone, somewhere* got it so that's all they can do.
You may as well throw your money away, it'll be less aggravating.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 18, 2022