Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,552
shipping
12,542
quality
12,536
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
Follow Deborah I.
Unfollow Deborah I.
Share Review
Report Review

I have shopped with several times with never a problem
September 5, 2022
Updated review

I have shopped with several times with never a problem. I will continue my shopping with your company.

Date of experience: September 5, 2022

Always a pleasure!
October 29, 2021
Previous review

Always a pleasure! User friendly.

Date of experience: October 29, 2021
Washington
1 review
0 helpful votes
Follow Martha S.
Unfollow Martha S.
Share Review
Report Review

Would appreciate the old feature for possibly merging...
September 5, 2022
Updated review

Would appreciate the old feature for possibly merging into fewer sellers

Date of experience: September 5, 2022

I found the book I wanted on the first try; the other...
August 14, 2022
Previous review

I found the book I wanted on the first try; the other suggestions were on target so I purchased an additional book.

Date of experience: August 13, 2022
Illinois
1 review
0 helpful votes
Follow Alexandra L.
Unfollow Alexandra L.
Share Review
Report Review

A beautifully designed, clear, efficient, and aesthetically pleasing website on which it is always a pleasure to shop for books. I greatly prefer Alibris' website to Amazon's. Amazon deliberately makes the purchase of used books difficult, and navigating its advertisement- and visual-gimmick-laden website is a chore.

Date of experience: September 5, 2022

An excellent website design makes book shopping a pleasure. Alibris' clear, beautiful website, thoughtfully designed for book lovers, contrasts very favorably with the busy, cluttered, ad-larded site of the mega-monopoly.

Date of experience: May 22, 2022
Florida
1 review
0 helpful votes
Follow Judith E.
Unfollow Judith E.
Share Review
Report Review

You've always had what I've needed
September 5, 2022
Updated review

You've always had what I've needed. Have recommended your site to an endless number of friends and acquaintances

Date of experience: September 5, 2022

Have used your site for years with great results
August 1, 2022
Previous review

Have used your site for years with great results. Recommended it to family and friends!

Date of experience: July 31, 2022

Always my "Go To" source for books that are hard to...
June 19, 2021
Previous review

Always my "Go To" source for books that are hard to find. You've rarely disappointed me

Date of experience: June 19, 2021
Virginia
1 review
0 helpful votes
Follow Lisa O.
Unfollow Lisa O.
Share Review
Report Review

Found the books I was looking for
September 5, 2022

Found the books I was looking for - but had to keep several tabs open so the cart would stop resetting to zero

Date of experience: September 4, 2022
Oregon
1 review
0 helpful votes
Follow Mardene M.
Unfollow Mardene M.
Share Review
Report Review

It was easy, quick and got the books I wanted
September 5, 2022
Updated review

It was easy, quick and got the books I wanted. Thanks.

Date of experience: September 4, 2022

I appreciate you usually have what I am looking for
February 14, 2022
Previous review

I appreciate you usually have what I am looking for. Thank you

Date of experience: February 14, 2022
Oklahoma
2 reviews
0 helpful votes
Follow Peggy X.
Unfollow Peggy X.
Share Review
Report Review

Ordering was easy
September 5, 2022

Ordering was easy. A book I really wanted was available for not so much.

Date of experience: September 4, 2022
California
2 reviews
2 helpful votes
Follow Marsha Y.
Unfollow Marsha Y.
Share Review
Report Review

I am glad Alibris allowed me to buy from a place located in Maryland. Maryland law has explicit protections for women's access to abortion without harsh restrictions.
I do not think I would have bought from any location in Pennsylvania, your alternative state. It's got a governor supportive of abortion rights, but it's difficult to access abortions for many women - because Pennsylvania has got numerous medically unnecessary restrictions. So... since I'm inclined to buy from Alibris, I was pretty lucky in this case that you sell my book from a state that's not hostile to women.
Marsha

Date of experience: September 4, 2022
New York
2 reviews
0 helpful votes
Follow Mark R.
Unfollow Mark R.
Share Review
Report Review

Easy to search, side selection, good description so I know what I will be getting.

Date of experience: September 4, 2022
Washington
2 reviews
0 helpful votes
Follow Nancy K.
Unfollow Nancy K.
Share Review
Report Review

This website has always been my preferred site for used books and music. Great variety and better prices.

Date of experience: September 4, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Hillary N.
Unfollow Hillary N.
Share Review
Report Review

It was quick and easy
September 4, 2022

It was quick and easy. Though it was local for my area- i like the fact i shopped local somewhere.

Date of experience: September 4, 2022
New York
1 review
0 helpful votes
Follow Ralph Z.
Unfollow Ralph Z.
Share Review
Report Review

Consistently does not accept my password. I have to start as a guest under a false email and re enter all my info. Email does not exist.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 4, 2022
New Jersey
1 review
0 helpful votes
Follow Linda I.
Unfollow Linda I.
Share Review
Report Review

Signed up due to offer of $5 off first purchase. When I got the offer it is limited to purchase of $50 or more and I couldn't use it. Disappointed.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 4, 2022
Illinois
1 review
0 helpful votes
Follow Veronica T.
Unfollow Veronica T.
Share Review
Report Review

I would really like to be able to look at some sample pages inside the book or maybe a table of contents

Date of experience: September 4, 2022
Illinois
1 review
0 helpful votes
Follow Bryona R.
Unfollow Bryona R.
Share Review
Report Review

What a great website for books of all kinds! I absolutely adore the prices! I'm always getting a steal

Date of experience: September 4, 2022
Wisconsin
1 review
0 helpful votes
Follow J J.
Unfollow J J.
Share Review
Report Review

I had to enter all my info twice
September 4, 2022
Updated review

I had to enter all my info twice. But it finally worked.

Date of experience: September 4, 2022

My experience has been quick and easy, straightforward...
September 1, 2022
Previous review

My experience has been quick and easy, straightforward and easy to understand. However, this does not speak to the time in transit or condition on arrival, so I don't think I can give more than 3 stars for the experience so far.

Date of experience: August 2, 2022
Massachusetts
1 review
0 helpful votes
Follow JM B.
Unfollow JM B.
Share Review
Report Review

The last time I ordered from you I didn't get the Trial of Apollo Book 3, I never got it, and I had paid for it. I'm hoping I get my whole order this time

Date of experience: September 3, 2022
Pennsylvania
1 review
0 helpful votes
Follow Mary P.
Unfollow Mary P.
Share Review
Report Review

I was very happy to find my book at such a great price!

Date of experience: September 3, 2022
North Carolina
1 review
0 helpful votes
Follow Russell O.
Unfollow Russell O.
Share Review
Report Review

Books easy to find
September 4, 2022
Updated review

Books easy to find.
There ought to be a way to purchase 3-4 books from a single seller and get a break on shipping costs, instead of a $4.49/book charge!

Date of experience: September 3, 2022

Simple and straightforward if you purchase a single...
February 14, 2022
Previous review

Simple and straightforward if you purchase a single book.
If you want to purchase multiple books from a specific dealer and combine the order to reduce shipping costs, you have hit a brick wall.

Date of experience: February 13, 2022
California
1 review
0 helpful votes
Follow Anthony Y.
Unfollow Anthony Y.
Share Review
Report Review

Shipping seems high in some cases
September 3, 2022
Updated review

Shipping seems high in some cases. Had trouble at check out.

Date of experience: September 3, 2022

Easily found everything I was looking for
October 27, 2021
Previous review

Easily found everything I was looking for. Great prices.

Date of experience: October 26, 2021