Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Site is too small for old eyes. Not well made for devices.
Quick and easy to find what I am looking for. Helpful information from sellers about condition of used books help me decide on purchase.
If it were not for Alibris, I would not be able to buy books.
Alibris is my go-to for used books. I appreciate your range.
I always love coming to Alibris and finding great used books. The interface is easy too.
Ok, but it would be great if there were more paperbacks and cheaper books available too.
Super easy. I appreciate (what appears to be) accurate and detailed desctiption of the book I bought. Most sites allow misleadingly vague descriptions.
I liked being able to order as a guest and not be forced to register.
I bought several books for children. They were in very good condition and the children loved them. Today I shopped for myself and found a few from favorite authors that I had somehow missed before.
I just got lost in looking at the all books for kids and teens.@
Lost track of preferred purchase copy [Very Good condition, $3] while I had to frig around locating and changing my old password [my ipad mini couldn't handle the display right and when I signed in on my PC the copy I wanted was not displayed as available and I didn't know how to fix this. Sure hope this copy will be decent.
This company had the book I wanted at a great price. Shopping and placing my order was simply and quick.
So far in ordering very easy. I hope the book is in good condition as stated and I will receive it soon.
This is the best website for book shopping that I have found!
Use of the website is rather easy. Shipping costs are high/
Worked great ordering the book. I presume it will be delivered as indicated
So far so good now we'll see on the shipping process
Filling in the info... kept asking the same questions over and over
Very good, well organized, good description of each book
Since all I did was order the book, it remains to be seen when and in what condition it arrives
Great as always. But wish you had a "free shipping" threshold. Love your site but sometimes the Shipping eats me alive.
Quick, the site made sure to confirm my new address, much appreciated
I found a rare, autographed copy of the children's book I was looking for. Many thanks!
I found a rare book on your site and benefited from this weekend's discount offer. Many thanks!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

