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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,027
value
12,613
shipping
12,603
quality
12,597
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Site is too small for old eyes
November 29, 2022

Site is too small for old eyes. Not well made for devices.

Date of experience: October 30, 2022
Oklahoma
1 review
0 helpful votes
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Quick and easy to find what I am looking for. Helpful information from sellers about condition of used books help me decide on purchase.

Date of experience: October 30, 2022
South Carolina
1 review
0 helpful votes
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If it were not for Alibris, I would not be able to buy books.

Date of experience: October 30, 2022
New York
1 review
0 helpful votes
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Alibris is my go-to for used books
October 30, 2022
Updated review

Alibris is my go-to for used books. I appreciate your range.

Date of experience: October 29, 2022

I always love coming to Alibris and finding great used...
October 3, 2022
Previous review

I always love coming to Alibris and finding great used books. The interface is easy too.

Date of experience: October 3, 2022

Easy site to use
September 16, 2021
Previous review

Easy site to use

Date of experience: September 16, 2021

Ok, but it would be great if there were more paperbacks...
August 12, 2021
Previous review

Ok, but it would be great if there were more paperbacks and cheaper books available too.

Date of experience: August 12, 2021
Connecticut
1 review
0 helpful votes
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Super easy
October 30, 2022

Super easy. I appreciate (what appears to be) accurate and detailed desctiption of the book I bought. Most sites allow misleadingly vague descriptions.

Date of experience: October 29, 2022
Texas
1 review
0 helpful votes
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I liked being able to order as a guest and not be forced to register.

Date of experience: October 29, 2022
Kentucky
1 review
0 helpful votes
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I bought several books for children
October 30, 2022
Updated review

I bought several books for children. They were in very good condition and the children loved them. Today I shopped for myself and found a few from favorite authors that I had somehow missed before.

Date of experience: October 29, 2022

I just got lost in looking at the all books for kids...
September 9, 2022
Previous review

I just got lost in looking at the all books for kids and teens.@

Date of experience: September 9, 2022
Massachusetts
1 review
0 helpful votes
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Lost track of preferred purchase copy [Very Good condition, $3] while I had to frig around locating and changing my old password [my ipad mini couldn't handle the display right and when I signed in on my PC the copy I wanted was not displayed as available and I didn't know how to fix this. Sure hope this copy will be decent.

Date of experience: October 29, 2022
Michigan
1 review
0 helpful votes
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This company had the book I wanted at a great price. Shopping and placing my order was simply and quick.

Date of experience: October 29, 2022
Virginia
1 review
0 helpful votes
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So far in ordering very easy
October 29, 2022

So far in ordering very easy. I hope the book is in good condition as stated and I will receive it soon.

Date of experience: October 29, 2022
Georgia
1 review
0 helpful votes
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This is the best website for book shopping that I have found!

Date of experience: October 29, 2022
Massachusetts
1 review
0 helpful votes
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Use of the website is rather easy
October 29, 2022

Use of the website is rather easy. Shipping costs are high/

Date of experience: October 29, 2022
Ohio
1 review
0 helpful votes
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Worked great ordering the book
October 29, 2022

Worked great ordering the book. I presume it will be delivered as indicated

Date of experience: October 29, 2022
Texas
1 review
0 helpful votes
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So far so good now we'll see on the shipping process

Date of experience: October 29, 2022
Illinois
1 review
0 helpful votes
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Filling in the info...
October 29, 2022

Filling in the info... kept asking the same questions over and over

Date of experience: October 29, 2022
New York
1 review
0 helpful votes
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Very good, well organized, good description of each book

Date of experience: October 29, 2022
Illinois
1 review
0 helpful votes
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Since all I did was order the book, it remains to be seen when and in what condition it arrives

Date of experience: October 29, 2022
Maryland
1 review
0 helpful votes
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Great as always
October 29, 2022

Great as always. But wish you had a "free shipping" threshold. Love your site but sometimes the Shipping eats me alive.

Date of experience: October 28, 2022
Illinois
1 review
0 helpful votes
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Quick, the site made sure to confirm my new address, much appreciated

Date of experience: October 28, 2022
Ohio
1 review
0 helpful votes
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I found a rare, autographed copy of the children's...
October 29, 2022
Updated review

I found a rare, autographed copy of the children's book I was looking for. Many thanks!

Date of experience: October 28, 2022

I found a rare book on your site and benefited from...
October 31, 2021
Previous review

I found a rare book on your site and benefited from this weekend's discount offer. Many thanks!

Date of experience: October 30, 2021

Excellent!
May 8, 2021
Previous review

Excellent!

Date of experience: May 7, 2021