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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Lots of talk of coupons but I have never received a viable one, or if I did it's like "spend a 1000 dollars and we'll take off 50 cents lol. I didn't even get the so called 5 dollar coupon for the email sign up. It's all just clickbait. I didn't ask for anything, I just hate liars.
I already had my order to cancel once, and when i went to reorder the price had gone up. Very disappointing.
Excellent experience(s) with Alibris. I hope I"ll be as lucky this time as the last (recently) in receiving my order SOON, FAST. Need it RIGHT AWAY.
Thanks for what you can do.
Mary Bullock
I buy a lot from Alibris. I LOVE that the used book prices appear in order. I appreciate that we can get shipping discounts if we purchase from the same seller. I think those shipping discounts could be a little better, but still thankful for them. Easy to fine the books I'm looking for.
Very good, I found the books I was looking for very quickly.
Was very quick in the order, however, when I changed my password, the email gave me a coupon code. When placing the code in, it said that it expired. :(
Was very easy. Hopefully the shipping time will be on the quicker side.
Maybe 10% off shipping next time as a coupon. Also, I don't understand the significance the question about follow-up? Aren't the things you mention 'standard operating procedure' for a purchase?
I love Alibris. Great deals on great books and a user friendly website.
Easy shopping and a great selection of the item I was looking for, and found, at a much lower price than the mega retailers.
Ordering was easy. Just wish they would offer alternative shipping methods.
I always find what i am looking for at a good price for a used book
Straightforward processing. Able to buy a hard to find book.
Had to reenter information 3-4 times. Got message that the location was not found when submitting information, rather than returning me to the page with errors or gaps in information. Not a user friendly website.
Most importantly: easy checkout, clear way to subscribe emails or not, and clear way to do guest checkout.
All of my book orders arrived within reasonable time
Smooth - it was recommended by a seller@similar online e-commerce who unfortunately could not sale the same book to me - for a system limitation/ restriction/ glitch. So far, no hassle.
It's quick, easy, and I like books is fair condition. It feels like I'm getting thoughts from someone else too.
Easy navigation on the website. Love the ease of checkout.
Easy process. Have never received a book in poor condition. Usually receive my orders very quickly.
Thanks!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

