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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,034
value
12,735
shipping
12,725
quality
12,719
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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The website found my items quickly & presented my options...
November 17, 2022
Updated review

The website found my items quickly & presented my options clearly.

Date of experience: November 17, 2022

All fine
January 6, 2021
Previous review

All fine.

Date of experience: January 6, 2021
Canada
1 review
0 helpful votes
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This was quick and easy to order, easy to navigate the website, decent prices for the books and fair shipping.

Date of experience: November 17, 2022
Illinois
1 review
0 helpful votes
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Disappointed
December 17, 2022

Disappointed that I waited a long time for the book to be received and today got a cancellation notice after having received a shipment notice a few days ago. Then the book wasn't available unless I spent a higher price. Also, your coupon system is annoying as I have to jump thru hoops to find out that none of them apply. Also, I signed up with my email to get a discount only to learn that too had a $50 purchase requirement. I couldn't discern that up front and now I cannot find anyway to unsubscribe from your mailing list. Please unsubscribe me and do not share my email. Thank you. PS. Now I cannot even submit this unless I agree to have it published. This is very controlling.
I do not appreciate your policies. Why would you want this review out there anyway?

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 17, 2022
Texas
1 review
0 helpful votes
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Easy to accomplish what I was looking for regarding a particular book

Date of experience: November 17, 2022
California
1 review
0 helpful votes
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The site was very easy to manage and you had my selection, which was surprising!

Date of experience: November 17, 2022
Colorado
2 reviews
0 helpful votes
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Great prices on books, but the shipping costs are high and the coupons offered can't be applied to the total cost they are a waste as well.

Date of experience: November 17, 2022
Florida
1 review
0 helpful votes
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It was easy to find a book and very quickly to check out

Date of experience: November 17, 2022
Missouri
1 review
0 helpful votes
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I enjoy finding books on here!
November 17, 2022

I enjoy finding books on here! Great prices for new and used books!

Date of experience: November 17, 2022
Illinois
1 review
0 helpful votes
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Found exactly what I wanted with ease, and quick purchase and check out.

Date of experience: November 17, 2022
South Carolina
1 review
0 helpful votes
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Quick and easy
November 17, 2022

Quick and easy. May return to update feedback if shipping and receiving are any different.

Date of experience: November 17, 2022
Washington
1 review
0 helpful votes
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Love being able to find old books from my childhood!

Date of experience: November 16, 2022
Florida
1 review
0 helpful votes
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I love the huge variety available & it's so easy to...
November 17, 2022
Updated review

I love the huge variety available & it's so easy to navigate the website.

Date of experience: November 16, 2022

I was happy to find several options for the book I...
October 18, 2022
Previous review

I was happy to find several options for the book I was looking for.

Date of experience: October 17, 2022
Iowa
4 reviews
1 helpful vote
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Site is easy to navigate with expeditious guest checkout...
November 17, 2022
Updated review

Site is easy to navigate with expeditious guest checkout service.

Date of experience: November 16, 2022

Easy site navigation
February 1, 2021
Previous review

Easy site navigation

Date of experience: February 1, 2021
North Carolina
1 review
0 helpful votes
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Shopping is easy and convenient and mostly find what...
November 17, 2022
Updated review

Shopping is easy and convenient and mostly find what i'm looking for

Date of experience: November 16, 2022

Affordable to shop, quick and convenient
September 29, 2022
Previous review

Affordable to shop, quick and convenient

Date of experience: September 28, 2022

Only place where i could find this book
April 27, 2022
Previous review

Only place where i could find this book. Affordable price

Date of experience: April 27, 2022
New York
1 review
0 helpful votes
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A friend told me to I'm getting impatient that no matter what I do submit does not go through/tale me off this page

Date of experience: November 16, 2022
Iowa
1 review
0 helpful votes
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Search button worked well to find Tom Chapin CDs for kids' music from the 1990's! Thanks!

Date of experience: November 16, 2022
Arizona
1 review
0 helpful votes
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Super easy to sign up and use
November 16, 2022

Super easy to sign up and use. Plus, they had the book I wanted at half the cost of others.

Date of experience: November 16, 2022
Texas
1 review
0 helpful votes
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Happy with price and that my order was still in my cart

Date of experience: November 16, 2022
Florida
1 review
0 helpful votes
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Incorrect order..
December 16, 2022

Incorrect order. Much higher $total. Please stop all immediately

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 16, 2022
Texas
1 review
0 helpful votes
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The possibility of a discount was presented over and over and over - but the instructions never worked, and no discount was ever actually applied. Also, in spite of multiple attempts, I was unable to purchase 2 copies of one book, was repeatedly told it was 'in my cart already'.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 16, 2022